Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

4.5 Rating 28,960 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 28,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 17th December 2025

1546

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I revised my review down to 2 stars. I like the rack, but the accessories most important to me (lat row, extension and now y-dip) haven't been in stock since I bought it. Meanwhile Bells of Steel has had everything in stock, and even added the seal row attachment. The rack is fine, but I need attachments to make the most of my limited space. Disappointing.”

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Posted 2 years ago

“My item was damaged when delivered. Couldn't tell if from shipping or warehouse. I'm still waiting for a response and replacement part. Very slow customer service.”

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Posted 2 years ago

Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Bench arrived timely. Assembled it. Packaging of the bench was terrible. Ithere permanent mark ons the pads from where the frame etc. I am short one bolt and nut (missing) that would have attached the handle more securely. The bench is pretty useless from that perspective. pretty much useless until either they ship me that bolt and nut and replace the pad for the bench. I have pics of the pads, etc.”

Helpful Report

Posted 2 years ago

Hello Steven. Thank you for your review and honest feedback. I wasn't able to locate any emails or phone calls from you; please reach out to us at info@titanbrands.com and reference PBR Jbille, and we will be more than happy to assist you.

Posted 2 years ago

“I just wish I went with Rogue and will next time. Customer service is better with rogue. Still haven’t gotten a response back on my order that’s missing basically everything and makes the product unable to be used. I had ordered stuff from Rogue and they Replied on a freaking Sunday and fixed it. It was shipped by Monday. Titan doesn’t do stuff like that.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are complete. I checked your account and found that you have collaborated with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 2 years ago

“Wrong order showed up”

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Posted 2 years ago

Please accept our sincere apologies if you have received an incorrect item. Your feedback will certainly be used to ensure we get it right the first time. I checked your account and found that you have spoken to one of our representatives, who assisted you with a resolution. Please feel free to reach out to us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I love my bench. But unfortunately the welding is a little crooked making my bench a little off balance.”

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Posted 2 years ago

Hello Emilee, please accept our sincere apologies if the welding is a little crooked making the bench a little off balance. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The product did not come with assembly instructions and the wheels that came looked used or old. I sent a message about the issues and nobody contacted me.”

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Posted 2 years ago

Hello Sean, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23218106&c=3642276&h=uLsGvbkRZFaPByIIo9XWsYtJYM-g4Cbw1v39onAobYCYOU45&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The box was tore up from transit which isn’t y’all’s fault but it cause for the bolts and etc bag to be ripped open and pieces were missing and the grips to the handle were torn.”

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Posted 2 years ago

Hello Amanda, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Still waiting for part of my order.”

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Posted 2 years ago

Hello Victor, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked your account and according to FedEx, they delivered your order on 02/01/2023. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Order #18103789990 I am content with the quality of product that I received, even though it was not the item that I requested. I purchased a 50lb kettlebell and received a 45lb with 50lb painted on the side. I did not want to go through the process of returning and waiting for the correct product.”

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Posted 2 years ago

“I was missing hardware to put the rack together. Had to take a few trips to the hardware store to make it work.”

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Posted 2 years ago

Hello Connor, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Kindly send us a copy of the receipt for the hardware you purchased and we will be more than happy to provide you compensation. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I would have given 5 stars up until recently. I have purchased many products from Titan and all was well until my last order. I had ordered an FID bench that came without the bushings. I spent weeks trying to get them to just do the right thing and send me the bushes and they wouldn’t accommodate. I went around and around in circles with support asking for their help, but to no avail. Eventually I gave up and ordered a bench from another company. At one point, customer support was asking me what the final product should look like. I was tempted to send them a link to their own website I now will think twice before (if) I order from Titan again”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our support specialists, who informed you that returning the item for a replacement is the only option we have at this time. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I purchased the Titan 2 short squat rack.The box I received had been previously opened and repackaged for sale. The nuts and bolts were loose in the bottom of the box and it was missing one of the J hooks. Titan did respond to the complaint which took about 4 days to get the missing part on the way. It’s been about 2 weeks since I purchased the rack and I’m still waiting for the hook so I can use it. Not real happy. The rack seems sturdy but can’t comment because it can’t be used with 1 J hook.”

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Posted 2 years ago

Hello Christopher, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This will be the last time I order elite bumpers from Titan. I've spent $1,000 the last month on these plates and almost all came with serious defects. I had to file a complaint for a pair through PayPal it was so bad. The 10lbs came with dents in each plate, one so bad that it flattened one are so it isn't even round. Quality control isn't present and it appears they don't care. My gyms will just go somewhere else.”

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Posted 2 years ago

Hello William, please accept our sincere apologies if almost all the plates come with serious defects. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Long time customer. None of the nuts, bolts, and construction pieces were included. Reached out to customer service with no reply. Guess I’ll try an buy the accessories in Amazon.”

Helpful Report

Posted 2 years ago

Hello Edward, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a replacement order for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The package had to go back to the shipper because the label was unreadable. By the time it arrived one edge of the box was shredded - looks like it was dragged on the ground and few of the posts were scratched. Not an unusual thing when you ship FedEx. There are no installation instructions.”

Helpful Report

Posted 2 years ago

Hello Arkady, please accept our sincere apologies if the item you received has scratches. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/X3FLDUP.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Shipment arrived quickly and box was completely intact. Product was packaged nicely; HOWEVER, I RECEIVED 2 IDENTICAL PACKAGES OF BOLT HARDWARE AND NO WASHERS / NUTS. Not sure how that gets past QC and if one goes out that way; how many others have the wrong parts. Seems to be a common complaint in the reviews!”

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Posted 2 years ago

Hello Curtis, please accept our sincere apologies if you received an identical package of the bolt and no washers. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Most of my deliveries have been late, 3 seperate items Have been given a certain delivery date and they show up late and I’m still waiting on my cast iron plates that are also Late.”

Helpful Report

Posted 2 years ago

Hello Craig, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and the 245 LB Set Cast Iron Olympic Plates are still in transit. The tracking details were sent to your email for you to track it in real-time. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Was shipped the wrong item. Then when I came Costner service to let them know And try to get correct item, I was asked to send proof of incorrect item. I sent the pictures and was told they would get back to me in 24 hours. After 4 days, I called back in for an update and they told me to send proof again. Very frustrating.”

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Posted 2 years ago

Hello Christopher, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on 01/22/2023. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Great price, but everything is oversized from the height to the handle size. Everything seems that it needs to be shrunk by about 60-75%”

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Posted 2 years ago

Hello Gary, please accept our sincere apologies if everything is oversized from the height to the handle size. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider changing the size. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 28,960 reviews