Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,798 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 7th June 2025

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased the Titan 2 short squat rack.The box I received had been previously opened and repackaged for sale. The nuts and bolts were loose in the bottom of the box and it was missing one of the J hooks. Titan did respond to the complaint which took about 4 days to get the missing part on the way. It’s been about 2 weeks since I purchased the rack and I’m still waiting for the hook so I can use it. Not real happy. The rack seems sturdy but can’t comment because it can’t be used with 1 J hook.”

Helpful Report

Posted 2 years ago

Hello Christopher, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This will be the last time I order elite bumpers from Titan. I've spent $1,000 the last month on these plates and almost all came with serious defects. I had to file a complaint for a pair through PayPal it was so bad. The 10lbs came with dents in each plate, one so bad that it flattened one are so it isn't even round. Quality control isn't present and it appears they don't care. My gyms will just go somewhere else.”

Helpful Report

Posted 2 years ago

Hello William, please accept our sincere apologies if almost all the plates come with serious defects. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Long time customer. None of the nuts, bolts, and construction pieces were included. Reached out to customer service with no reply. Guess I’ll try an buy the accessories in Amazon.”

Helpful Report

Posted 2 years ago

Hello Edward, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had processed a replacement order for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The package had to go back to the shipper because the label was unreadable. By the time it arrived one edge of the box was shredded - looks like it was dragged on the ground and few of the posts were scratched. Not an unusual thing when you ship FedEx. There are no installation instructions.”

Helpful Report

Posted 2 years ago

Hello Arkady, please accept our sincere apologies if the item you received has scratches. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/X3FLDUP.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Shipment arrived quickly and box was completely intact. Product was packaged nicely; HOWEVER, I RECEIVED 2 IDENTICAL PACKAGES OF BOLT HARDWARE AND NO WASHERS / NUTS. Not sure how that gets past QC and if one goes out that way; how many others have the wrong parts. Seems to be a common complaint in the reviews!”

Helpful Report

Posted 2 years ago

Hello Curtis, please accept our sincere apologies if you received an identical package of the bolt and no washers. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Most of my deliveries have been late, 3 seperate items Have been given a certain delivery date and they show up late and I’m still waiting on my cast iron plates that are also Late.”

Helpful Report

Posted 2 years ago

Hello Craig, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and the 245 LB Set Cast Iron Olympic Plates are still in transit. The tracking details were sent to your email for you to track it in real-time. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Was shipped the wrong item. Then when I came Costner service to let them know And try to get correct item, I was asked to send proof of incorrect item. I sent the pictures and was told they would get back to me in 24 hours. After 4 days, I called back in for an update and they told me to send proof again. Very frustrating.”

Helpful Report

Posted 2 years ago

Hello Christopher, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on 01/22/2023. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Great price, but everything is oversized from the height to the handle size. Everything seems that it needs to be shrunk by about 60-75%”

Helpful Report

Posted 2 years ago

Hello Gary, please accept our sincere apologies if everything is oversized from the height to the handle size. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider changing the size. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Idk why I keep buying Titan gear. The box for box squats, the holes dont line up n makes adjustments dangerous. This sled, I should return it but not really worth the hassle. Dont think about putting a 45 lb plate on this, wont fit. 25s at biggest. Really dunno who they were building this for.”

Helpful Report

Posted 2 years ago

Hello Gregorie, please accept our sincere apologies if the item holes don't line up. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Our in-house Product Support Team handles the warranty claim process, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Everything was fine overall, but the ruck plates had to be sanded to take off sharp edges and repainted. Thought it was a good deal compared to Goruck plate prices, but a brand on Amazon was even cheaper with much better finish and coating. Wish I had just ordered off of Amazon and skipped Titan...”

Helpful Report

Posted 2 years ago

“The bench was in theory what we were needing/looking for. Based on the website and the reviews, I thought this would be a solid bench and company to work with. Unfortunately, that has not been the case. The bench cushion is literally half the size of the material there so the material is not tight to it. It looks like the material has been stretched out and like an old bench. I have had issues with getting assistance on getting this resolved as I would like to return it and get a replacement or just a refund at this point.”

Helpful Report

Posted 2 years ago

“The delivery of my machine which weighed close to three hundred pounds was left in the driveway blocking my car in the garage without our knowledge. So my wife and I both over 60 years old had to break open the crate and drag the pieces into our garage. Then on the day of the delivery, I called customer service because I noticed the machine was on sale for an additional $261 off. When I asked for a price adjustment, they told me no. They only adjust prices within 24 hours of the purchase. Most retailers have a 7-30 day price adjustment policy.”

Helpful Report

Posted 2 years ago

“It has been frustrating with our order. I have had no issues in the past with small orders but I recently had a large order of equipment and have had several issues. I would like to actually talk to a person rather than via email. We asked for a new bracket for a bench that we ordered 9 of for our new facility. I was told that a new bench would be sent instead. Last week a delivery was made but it had 9 new benches. We needed a new bracket. Not a new bench let alone 9 new ones. Something is off with your process. Please get a hold of me! (810) 962-9219”

Helpful Report

Posted 2 years ago

“I bought a lever belt going by the measurements on the Titan web site I was a XL. When I got it it was too big. I wanted to exchange it for a large but Titan wouldn’t do an exchange. I had to send them pictures before they would accept a return and multiple emails back and forth. Titan accepted the return but charged me 30$. Then I had to order the large and by then the sale price was over and had to pay 25$ more than the original sale price.”

Helpful Report

Posted 2 years ago

“Ordered two pairs of 5 lb change plates. 3 of the 4 plates were in perfect condition when arriving, but one change plate was damaged.”

Helpful Report

Posted 2 years ago

“Packages that were ordered at the same time, arrived on different times; instructions were poor parts were missing. One of the pulley strings (in T3 lat pull-down assembly) is short and doesn’t fit. I hired a 3rd party to do assemblies and have now hit a roadblock and will have to pay additional money to disassemble.”

Helpful Report

Posted 2 years ago

“Not happy at all. They left out all the connecting bolts for me to put the product together. I’ve purchased a lot of product from Titan over the years and I’ve been very happy thus far. I reached out to them regarding getting the bolts and it’s been taking over a week and a half to try to get anything resolved. I’m very disappointing as I have a piece of equipment in my gym that I cannot use. And I still have no idea when I’m going to receive all the connecting bolts to put the product together.”

Helpful Report

Posted 2 years ago

“Saw a fixed, seated bench on sale that I had been looking at for awhile so I ordered it. Unfortunately, when it arrived, the 3 nuts required to secure the chair to the base we're missing from the packaging. I solved the problem with a run to my local hardware store and the nuts were not particularly expensive, but it doesn't seem like I should have to do that when I order a brand new product.”

Helpful Report

Posted 2 years ago

“The 2 plates arrived but one of the plates was covered in a grease on the. Ag that surround the plate as well as all over the green weight plate itself - very disappointed as why would one plate arrive perfect and then other in the same box was all greasy ? Makes me think I got a used product ?”

Helpful Report

Posted 2 years ago

“Item arrived late and damaged”

Helpful Report

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,798 reviews