Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“The rack itself is fine. So far does its task and feels sturdy and safe. The lack of stars is based on the fact that the entire shipment arrived damaged. Every piece of the rack is scratched up and the barbell plate's rubber is knicked and marked up. When you spend over $2,000 (rack and weights with accessories) and literally every piece shows up scuffed, knicked, or scratched it really shakes your confidence in a brand. And then when you ask for some compassion and compensation they tell you to take a discount code for future purchases or to just send everything back. Mind you that's over 700lbs of material to ship back in boxes that arrived destroyed. Not going to happen. Overall, real lackluster service leaving a disappointed customer with higher hopes.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and offered you several resolutions. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Titan Fitness ships their products fast, I will give them that. Though that said, their refund policy is horrible. First of all, you will only receive a partial refund because of some restocking fee. Second, you will have to pay to ship the product back then. Given how heavy some of their products are like the T-2 Power Rack, it will cost a lot to ship it back to them. So after finding out the T-2 I ordered was too short for my taste, I'm kind of stuck with it. Will probably look to someone else for exercise equipment in the future.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Very wobbly bench”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The pins are bending , also the knuckle is bending”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“This could easily have been a 4 star review, but after the last couple of orders I cannot, in good conscious, do that. While I enjoy the gear I have gotten from Titan Fitness, I feel they need to update several things for the consumer. I did not know my last product was 2 packages until i went to install the first package. And the "card" they put in the box with a URL to visit for guidance installing was not a valid url. That was the 3rd time that happened with a purchase from titan. With the last order, they sent internal bushings that were not able to be used, and the directions were not good. Thank goodness for YouTube!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Some machines may have to be shipped in 2-4 boxes, depending on the weight of the parts. This will enable us to ship all parts with shipping weight requirement, and also avoid shipping damages. You may call us at 1-888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The foot pad or brace is a poor design. It doesn’t secure or adjust to all sizes. I purchased another unit the Goplus Deep Squat Machine for $150 less with awesome adjustable feet padding to secure feet and multi-functional exercises.”

Helpful Report

Posted 2 years ago

If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The uprights have rust on multiple sections and one of the shelves is bent. Much cheaper than competitors, but would not have expected these issues.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the uprights have rust on multiple sections and one of the shelves is bent. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Im not sure if my product was defective/broken out of the factor or maybe the delivery person dropped the product. The box had a caved in corner. It also had a broken support arms. I repaired myself. Overall a good box for training.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have reached out to you via email on the 16th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanfitness.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“Unfortunately, this purchase was a let down. I bought these mats to help stabilize my peloton bike. The mats are very thick which is great but the rubber itself is softer than I anticipated. Also, one of the pads had a small chunk missing on the bottom corner which is disappointing (not sure if this happened during shipping). The return policy makes this even worse - paying to ship them back and a 20% restock fee would virtually result in me paying money to have received these. I understand there’s a cost of doing business but I will not purchase from Titan again with the current return policy. Too much risk if the product doesn’t work/fit/meet expectations. Thanks.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Restocking fees apply to customer-initiated returns. If you have inquiries or concerns with any item, please contact us prior to placing an order. We will be happy to assist you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“You took so long to respond”

Helpful Report

Posted 2 years ago

Hello Cameron, please accept our sincere apologies if we can't reply to your inquiry/concerns immediately. Due to the high volume of emails, we are unable to answer emails immediately but we are trying our best to respond as soon as we read the emails from our customers. For any urgent concerns, you may also call our phone customer service at 888-410-1503. They are available from Monday - Friday: 7:00 AM - 6:00 PM CT. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Each v3 high pulley tower I received was missing a single nylon nut needed to complete assembly. I called Titan, waited on hold for nearly an hour before being disconnected. I called back and got someone who basically told me they had to open a case and it would take 5 business days to hear back on the case and then another period of time to ship the replacements. Instead I just went down to Home Depot and purchased parts myself that did the job. A $2 fix vs a ruined customer experience. You get what you pay for with Titan. I’ve been a longtime customer and will likely continue because they are the cheapest around.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“When I received the product it was missing 2 of the corner connectors. I reached out to customer service and waited on hold for 10+ minutes so I used the “press 2 to receive a call back” feature. I never received a call back so tried again, this time I received a call back but got disconnected and didn’t receive another call. On my 3rd attempt I decided I would hang in there and wait, after 15 minutes I was able to finally speak to someone. He said he needed approval to send me the 2 parts I needed and I would get an email confirmation the next day. The email I got the next day started they didn’t have the parts and I was going to receive a whole new frame… So I ended up receiving the full package again, I’m not sure why they didn’t just open that package and send me the pieces I needed. By sending me the full frame again I ended up with a bunch of extra metal that I had no use for that I had to dispose of. The product itself is fine but the rubber mats do not fit in to the frame without being cut. If you’re going to buy this make sure you have access to and the ability to use a skillsaw as this is the only way you’ll be able to cut them. If I could do it again I think I would have spent a little more and bought a better product.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our representatives, who assisted you regarding your concern. Unfortunately, we are not allowed to open a package and take out the part you need. Either you will wait for the restocking of the connectors, or we will send you a full replacement instead. To avoid further delay, we issued a full replacement instead. Please email us at info@titanbrands.com and reference PBR Rica if you require further assistance.

Posted 2 years ago

“Products were a little lower quality than I have seen with my prior Titan Fitness orders. Eccentric hooks have a sloppy mold so there is sharp metal on the underside that scratches the bar. The T-2 catch racks do not sit flush with the rack, no matter the positioning. Now the bad part... The shipping guarantee was not fulfilled first off. Customer service hung up on me 3+ times during the process of trying to figure out where the packages were. My 4 small items shipped in 2 separate orders out of the same warehouse, of which 2 of the items were never updated over the entire 12-day shipping process. The items arrived on separate days, and upon contacting FedEx customer service, they had no idea if the order had even been received from Titan. In continuation with the customer service issue, I requested an email confirmation of a trouble ticket being issued, requested a call back from a manager multiple times, as well as being promised the sales team would be reaching out to solve my account issue. None of these requests or promises were ever fulfilled. The only information I gathered from the customer service department was that they could not help with anything, not even confirming the packages had been shipped from Titan's warehouse.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We have reached out to you via email on the 15th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanfitness.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“The product I purchased is sold almost everywhere else as a set, so I assumed that was what I would be getting when I placed an order for 45 lb bumper plates. To my surprise, only one showed up in an extremely tattered and torn box. I spoke with customer service and they made me aware of my obligation to pay shipping and a TWENTY percent restock fee. It feels like this was an attempt at forcing me to spend more money at Titan, because what does one do with one bumper plate? Thankfully, I am not the only victim of this scam, as I found another in my city who was selling their ONE matching 45 lb bumper plate from Titan at a discounted price. It worked out decently enough for me, but Titan should emphasize the single plate or sell it as a set. The description is misleading and the return process is absurd.”

Helpful Report

Posted 2 years ago

Hello Dakota, we apologize for any confusion. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. As stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date if you are not satisfied with the purchase.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Missing parts still no reply”

Helpful Report

Posted 2 years ago

Hello Antonio, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I don’t like to assemble parts.”

Helpful Report

Posted 2 years ago

Hi Gabriele. We apologize for any inconvenience. Unfortunately, Titan doesn't offer assembly service at this time, and all items will come unassembled. We will take into consideration your feedback for future reference. Please reach out to us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Packaging was damaged when I received the item and It had dings and scratches on the bar from shipment.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 27th of February. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“I contacted Titan fitness via chat to ensure that the mass storage shelving would hold kettlebells and that no other accessories were needed. I was told they would and I ordered the unit. It arrived with only minor damage 9which seems from reviews to be normal for titan) however, the shelves will not hold kettlebells. I've contacted TItan via email and chat but other than receiving a resposne that the message was received I've not been given any information on how to make this product do what it was purchased for: hold kettlebells”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“I didn’t receive all the parts for my order so it is unusable until we receive them. So two stars for not making sure everything was included before shipping. However, customer service was kind. I wish the missing parts would’ve been expedited as we are still waiting one week later to use the new equipment”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback, and we do apologize for the inconvenience. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Would love it if it fit my rack. I thought the order didn't go through as I received an error on the site. I was relieved because it doesn't fit my rack but then after asking about the charges it was sent. I would like to return and order something else.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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