Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,807 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Products were a little lower quality than I have seen with my prior Titan Fitness orders. Eccentric hooks have a sloppy mold so there is sharp metal on the underside that scratches the bar. The T-2 catch racks do not sit flush with the rack, no matter the positioning. Now the bad part... The shipping guarantee was not fulfilled first off. Customer service hung up on me 3+ times during the process of trying to figure out where the packages were. My 4 small items shipped in 2 separate orders out of the same warehouse, of which 2 of the items were never updated over the entire 12-day shipping process. The items arrived on separate days, and upon contacting FedEx customer service, they had no idea if the order had even been received from Titan. In continuation with the customer service issue, I requested an email confirmation of a trouble ticket being issued, requested a call back from a manager multiple times, as well as being promised the sales team would be reaching out to solve my account issue. None of these requests or promises were ever fulfilled. The only information I gathered from the customer service department was that they could not help with anything, not even confirming the packages had been shipped from Titan's warehouse.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We have reached out to you via email on the 15th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanfitness.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“The product I purchased is sold almost everywhere else as a set, so I assumed that was what I would be getting when I placed an order for 45 lb bumper plates. To my surprise, only one showed up in an extremely tattered and torn box. I spoke with customer service and they made me aware of my obligation to pay shipping and a TWENTY percent restock fee. It feels like this was an attempt at forcing me to spend more money at Titan, because what does one do with one bumper plate? Thankfully, I am not the only victim of this scam, as I found another in my city who was selling their ONE matching 45 lb bumper plate from Titan at a discounted price. It worked out decently enough for me, but Titan should emphasize the single plate or sell it as a set. The description is misleading and the return process is absurd.”

Helpful Report

Posted 2 years ago

Hello Dakota, we apologize for any confusion. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. As stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date if you are not satisfied with the purchase.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Missing parts still no reply”

Helpful Report

Posted 2 years ago

Hello Antonio, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I don’t like to assemble parts.”

Helpful Report

Posted 2 years ago

Hi Gabriele. We apologize for any inconvenience. Unfortunately, Titan doesn't offer assembly service at this time, and all items will come unassembled. We will take into consideration your feedback for future reference. Please reach out to us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Packaging was damaged when I received the item and It had dings and scratches on the bar from shipment.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 27th of February. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“I contacted Titan fitness via chat to ensure that the mass storage shelving would hold kettlebells and that no other accessories were needed. I was told they would and I ordered the unit. It arrived with only minor damage 9which seems from reviews to be normal for titan) however, the shelves will not hold kettlebells. I've contacted TItan via email and chat but other than receiving a resposne that the message was received I've not been given any information on how to make this product do what it was purchased for: hold kettlebells”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“I didn’t receive all the parts for my order so it is unusable until we receive them. So two stars for not making sure everything was included before shipping. However, customer service was kind. I wish the missing parts would’ve been expedited as we are still waiting one week later to use the new equipment”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback, and we do apologize for the inconvenience. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“Would love it if it fit my rack. I thought the order didn't go through as I received an error on the site. I was relieved because it doesn't fit my rack but then after asking about the charges it was sent. I would like to return and order something else.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I revised my review down to 2 stars. I like the rack, but the accessories most important to me (lat row, extension and now y-dip) haven't been in stock since I bought it. Meanwhile Bells of Steel has had everything in stock, and even added the seal row attachment. The rack is fine, but I need attachments to make the most of my limited space. Disappointing.”

Helpful Report

Posted 2 years ago

“My item was damaged when delivered. Couldn't tell if from shipping or warehouse. I'm still waiting for a response and replacement part. Very slow customer service.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Bench arrived timely. Assembled it. Packaging of the bench was terrible. Ithere permanent mark ons the pads from where the frame etc. I am short one bolt and nut (missing) that would have attached the handle more securely. The bench is pretty useless from that perspective. pretty much useless until either they ship me that bolt and nut and replace the pad for the bench. I have pics of the pads, etc.”

Helpful Report

Posted 2 years ago

Hello Steven. Thank you for your review and honest feedback. I wasn't able to locate any emails or phone calls from you; please reach out to us at info@titanbrands.com and reference PBR Jbille, and we will be more than happy to assist you.

Posted 2 years ago

“I just wish I went with Rogue and will next time. Customer service is better with rogue. Still haven’t gotten a response back on my order that’s missing basically everything and makes the product unable to be used. I had ordered stuff from Rogue and they Replied on a freaking Sunday and fixed it. It was shipped by Monday. Titan doesn’t do stuff like that.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are complete. I checked your account and found that you have collaborated with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 1 year ago

“Wrong order showed up”

Helpful Report

Posted 2 years ago

Please accept our sincere apologies if you have received an incorrect item. Your feedback will certainly be used to ensure we get it right the first time. I checked your account and found that you have spoken to one of our representatives, who assisted you with a resolution. Please feel free to reach out to us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I love my bench. But unfortunately the welding is a little crooked making my bench a little off balance.”

Helpful Report

Posted 2 years ago

Hello Emilee, please accept our sincere apologies if the welding is a little crooked making the bench a little off balance. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The product did not come with assembly instructions and the wheels that came looked used or old. I sent a message about the issues and nobody contacted me.”

Helpful Report

Posted 2 years ago

Hello Sean, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23218106&c=3642276&h=uLsGvbkRZFaPByIIo9XWsYtJYM-g4Cbw1v39onAobYCYOU45&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The box was tore up from transit which isn’t y’all’s fault but it cause for the bolts and etc bag to be ripped open and pieces were missing and the grips to the handle were torn.”

Helpful Report

Posted 2 years ago

Hello Amanda, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Still waiting for part of my order.”

Helpful Report

Posted 2 years ago

Hello Victor, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked your account and according to FedEx, they delivered your order on 02/01/2023. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Order #18103789990 I am content with the quality of product that I received, even though it was not the item that I requested. I purchased a 50lb kettlebell and received a 45lb with 50lb painted on the side. I did not want to go through the process of returning and waiting for the correct product.”

Helpful Report

Posted 2 years ago

“I was missing hardware to put the rack together. Had to take a few trips to the hardware store to make it work.”

Helpful Report

Posted 2 years ago

Hello Connor, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Kindly send us a copy of the receipt for the hardware you purchased and we will be more than happy to provide you compensation. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I would have given 5 stars up until recently. I have purchased many products from Titan and all was well until my last order. I had ordered an FID bench that came without the bushings. I spent weeks trying to get them to just do the right thing and send me the bushes and they wouldn’t accommodate. I went around and around in circles with support asking for their help, but to no avail. Eventually I gave up and ordered a bench from another company. At one point, customer support was asking me what the final product should look like. I was tempted to send them a link to their own website I now will think twice before (if) I order from Titan again”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our support specialists, who informed you that returning the item for a replacement is the only option we have at this time. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,807 reviews