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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
The reason for only 2 stars is because the product was lost in shipment with FedEx. I realize this wasn't entirely Titan's fault but I had to continually call you to find out where it was and why it wasn't being delivered. I ordered this item in time for Christmas delivery but it did not arrive until after Christmas. I was just disappointed.
Helpful Report
Posted 2 years ago
The reason I've given 2 stars is twofold: 1. I ordered an abductor machine in early December that was 40% off. When I went to pay I got a message saying they were out of stock. A week and a half later it was back in stock but at full price. I went ahead and ordered it as it was 2 weeks before Christmas, so figured I'd suck it up. Just as I received the order, it was back heavily discounted. When I called customer service they said I was just outside their window to get the discounted price. I could have sent the entire unit back and reordered it, but that would have ruined the Christmas gift. Basically I paid 40% more because I ordered in between their sales window. 2. When I assembled it, it was missing 4 washers, and had a screw poking out of the leg pad. I called and explained the defect and missing items, and they said they'd send out replacements. I just received 2 washers, so have to call them back again....not a great first impression of Titan.
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Posted 2 years ago
I thought my order was going to be directly delivered to my door, as other equipment has. It arrived at a facility about 40 minutes away and I have had to call the shipping company to arrange for a dropship to my house, where I will need to be available somewhere through the day. The truck won't fit on my street so I have to meet them at another location when they call me in a 9 hour window. Not a big deal, but I wish this had been communicated as part of the process. I still have not received my goods and
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Posted 2 years ago
Sloppy shipping and part assembly in the box. I had to purchase my own nuts to properly assemble this item. Installation instructions were missing as well.
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Posted 2 years ago
I pay for express shipping and my products got here way letter than even standard shipping. Did I get my money back? No!
Helpful Report
Posted 2 years ago
Items arrived damaged and incomplete. Replacement is currently on its way, however, the time to get this situated was longer than the original purchase timeframe. Understand the holidays were a factor but better shipping packaging could’ve helped mitigate this from happening.
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Posted 2 years ago
The product arrived with a key part broken, so the product is unusable. This is heavy material and the packaging was not as robust as needed.There's no printed manual in the box. You have to find it and print it yourself off the website. The item seems to be well designed, but I haven't been able to use it since parts are busted. Still waiting for warranty service several days after contacting the company.
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Posted 2 years ago
Love the rack, looks strong and feels strong but I ordered this for a Christmas present and when it arrived I got two different colors, one red, one blue, and then discovered that there was four bolts missing. I needed 24, but got 16.
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Posted 2 years ago
Hard to coordinate delivery. Nobody reads initial order message
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Posted 2 years ago
Ordered a weight lifting belt and measured according to the Titan website instructions. It specifically states if you’re between sizes to size down. I did. It didn’t fit, so I had to send it back. They charged shipping when I ordered it according to their website l.
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Posted 2 years ago
It's very difficult to get a hold of a real person to get a simple question answered.
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Posted 2 years ago
Pulley machine works well. However, there are several scratches on black parts of machine from shipping. Also, a bunch of scrap metal was left in tower parts making it very difficult to remove scraps and properly assemble machine. Also, instructions were not very well laid out having you installing pulley wheels, only to have to remove them again to put in cables. Metal housing to house pulley wheels bend too easily as well.
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Posted 2 years ago
My First 80lb. Dumbbell came nicely packaged in the box but the 2nd Dumbbell arrived with no box and only a label attached to the handle. I have ordered many products from Titan Fitness and my experience has always been surprisingly great but this was a bit of a disappointment.
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Posted 2 years ago
I'm missing my adjustment knob for this piece.Still waiting to get this resolved.
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Posted 2 years ago
Received the Kip Bar but not in perfect condition as one would expect. The primary wooden rod connecting the two stands was actually caked in mud (seriously). It was as if they were missing a component prior to shipping it out and someone ran out into the yard, grabbed a rake, cut off the handle and shipped it as a replacement (also hard as concrete at one end and fragile at the other; not safe for a kid to swing on, honestly). Very weird. It was also lot long enough to properly attach to the external stands. There was also older damage to the base of one of the stands (deep scratches through the paint where rust had started to accumulate. I've written Titan in hopes of getting this resolved. All in all, I really do like Titan's products, have purchased quite a bit from them over the years and will continue to shop from them in the future. I'm sure this was a minor oversight given the Christmas rush to fulfill orders, as I've never had this issue with any of their products in the past. Just sucks that this was going to be a Christmas present for my 5 year old.
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Posted 2 years ago
Definitely not a good tricep bar or a curl bar, but I do like it for seated back rows. The bar is not balanced correctly and is very awkward to handle.
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Posted 2 years ago
Have always had great experiences with ordering with titan fitness especially with the quality of product… but this time was just unacceptable especially it being a Christmas present for husband. Poor quality with pictures to show such that.
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Posted 2 years ago
Multiple bent items on pieces meaning when it was assembled bench is slightly cockeyed
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Posted 2 years ago
Communication was terrible for shipping.
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Posted 2 years ago
I ordered 3 machines. 2 of them never come with instructions (I had to go and print it which is ok) my main problem is it’s NOT good if you are 6ft long. Even 5.7ft. The machines are not for bodybuilders are for just tall people. It’s extremely small.
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Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,880 reviews