Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,806 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shipment was very late. Instructions were very difficult to read.”

Helpful Report

Posted 2 years ago

“I had no issue with the speed of delivery with the exception as the package was delayed twice for being delivered by FedEx without any details. When the box did arrive it was in poor shape and had parts sticking out of the box. I contacted Titan Fitness and the response was less than stellar. Mainly indifferent to the issues I raised. I was out of town before I could verify if the contents were missing or damaged. Upon inspection, it was obvious the packing for heavy-grade parts was insufficient and allowed parts to move freely in the box causing the holes to be blown through the box. No items were missing and only minor scuffs and bends occurred. Overal happy with the rack, installation was simple. Expect it will last me for some time.”

Helpful Report

Posted 2 years ago

“Disappointing product quality. Parts didn’t fit correctly and some pieces bent/broken. Installation was tricky because someone must have tried putting some pieces together. Shipping company (FedEx) left my product in the rain.”

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Posted 2 years ago

“Missing prices for multiple benches- Tried reaching out and have gotten nothing in return.”

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Posted 2 years ago

“This is an okay bench, really hard and awkward to move around. The seat part is also a bit off center and I can't seem to fix that. Would not buy this bench again!”

Helpful Report

Posted 2 years ago

“While the plate is fine it is super frustrating that what I thought was a PAIR of plates it is ONE SINGLE PLATE NOT A PAIR. super frustrating and should be more clearly labeled.”

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Posted 2 years ago

“It’s wasn’t the item I requested.”

Helpful Report

Posted 2 years ago

“After a few weeks of awaiting my boxing stand, it finally arrived. However, the box was totally damaged. Packaging tape totally wrapped around the box which also had holes in it. (tape was around holes). The entire parts kit was missing along with 2 parts from inside. One being the hook the punching bag hangs from. Once I called about the missing parts, support team requested pictures of the box before continuing to help me and also said the hanging hook was out of stock? How is it out of stock. Ultimately, support suggested that I end up buying my own parts and send them the receipt for a refund.”

Helpful Report

Posted 2 years ago

“Had an issue with a part that came to me and was improperly drilled. Requested replacement part and responses have been very slow.”

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Posted 2 years ago

“Have not tried it yet. Missing parts. Of course customer service closed on the weekend. Instructions refer to parts not needed. Needed parts missing. Had to go to ACE Hardware and by needed parts. Veri disappointed!”

Helpful Report

Posted 2 years ago

“I received my leverage squat machine without a major part a week ago. I contacted Titan and they said they would send me the part but I have yet to see it or it. I now have a very large piece of hardware sitting in my garage half built taking up space with no utility. Titan is usually pretty good with this sort of thing, I hope they come through soon. Not something that gives customers a positive feeling about purchasing more equipment.”

Helpful Report

Posted 2 years ago

“Only good thing about the experience was the price. Product came scratched and dented as well as bent where 3 to 4 pulleys are inserted. I had to manually bend them back out myself to get the pulleys to fit into the slot. Literally every piece of the equipment with the exception of maybe one piece was pretty scratched up.”

Helpful Report

Posted 2 years ago

“Rack mounted landmine looks to be a solid piece, but it does NOT work well with the T2 rack I have. I have the rack setup with approximately 4 feet of space on each side of it, and the way the landmine would have to bolt up, you have to go laterally from the T2 rack, meaning the only way I could make this work is to have the bar going through the rack, had I known this prior, I’d have bought one of the corner of the wall landmines, not this rack attachment (note, this may work well with t3 racks, it just doesn’t with a T2. Titan, you should post pics for this product specifying where/how it mounts on the T2 vs the T3. I was incredibly disappointed when I opened and realized this”

Helpful Report

Posted 2 years ago

“I ordered the hyper extension for back exercises and the build quality is decent. It flexes quite a bit when being used, even at 215 pounds. Decent product but probably should have bought a different brand”

Helpful Report

Posted 2 years ago

“I have bought several larger workout stations and other items that are not cheap. Why can I not get a manual on how to put this stuff together. As a combat wounded veteran that has major head trauma I need a paper copy yet can not get one.”

Helpful Report

Posted 2 years ago

“If You need too return items to Titian . They are very slow to respond . I contacted them several times through phone and emails. I have ordered items from titan had no trouble with receiving items. But returning is like pulling teeth. I disappointed in titan. I will not be ordering from them again.”

Helpful Report

Posted 2 years ago

“The box came open. The weight rack is a Christmas gift so I’m praying all the parts are inside the box. I’ll know when my daughter finally builds it after Christmas”

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Posted 2 years ago

“Sorry I just can’t recommend the Tricep bar. It might work the triceps but it’s awkward to use. There were no instructions so I went to YouTube. If you’re not careful the bar can hit your head if not used properly. I’m still trying to use it tho.”

Helpful Report

Posted 2 years ago

“Same day that we received our package of the sled, we tried out the harness with no weight on the sled and the harness ripped apart. I called the customer service and have been getting nowhere with a replacement. Horrible service and product performance is horrible.”

Helpful Report

Posted 2 years ago

“Item was delivered a week late, the box was heavily damaged, there were no instructions in the box, and the item was scratched and dented in several place. Very disappointed. I own a calf raise machine, cable crossover machine, safety squat bar and several other items from Titan fitness. However, it is very unlikely that I will ever purchase any other equipment after this experience.”

Helpful Report

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,806 reviews