Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“The bench is great for the price but the slide on feet not so much as they alway get loos e and out of balance.”

Posted 2 years ago

Hi Todd, while we are really glad that you are satisfied with the Bench, We also apologize as we understand that there are areas on the design that we can improved upon to deliver a better experience. . However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. Follow this link to submit claim - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752 Thank you very much and I hope you'll give us another chance.

Posted 2 years ago

“Received my order was missing the hardware for it”

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Posted 2 years ago

Hi Iosefa, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that a replacement order was keyed and tagged delivered on 11/29. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while in transit. Thank you very much for your patience and for letting us turn this around for you.

Posted 2 years ago

“My leg extension was not delivered, due to fed ex damaging it. I was offered a small discount but not comparable to what I would have got the scratch and dent price for.”

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Posted 2 years ago

Hello Cody, please accept our sincere apologies if the item was damaged in transit and returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who provided you with a discount code for the inconvenience. We suggest you subscribe to our newsletter to be notified once the item becomes available on our scratch and dent deal again. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“You keep changing delivery date. Then you asked me how the delivery was and it hasn't even been delivered yet.”

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Posted 2 years ago

Hi Joaquin, thank you for the review and my apologies about the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier in regards to the delivery date. Delivery dates are estimates and can change depending on factors that can affect the carrier and this is a factor that we do not have control of as this information is from the them. Items shipped via ground shipping normally are delivered in about 2-4 business days or less but in rare cases delivery can take up to 10 days. I have had a chance to check and I can see that your order was placed on 11/08 and was shipped on the same day and was tagged delivered on 11/11 with a photo attachment where it was left.

Posted 2 years ago

“Ordering and delivery was great. Received within a week and arrived damage free. Off gassing, however, was terrible and lasted 3-4 days. The actual weight is also not terribly consistent. One 40lbs dumbbell is 39.6lbs and the other is 39lbs.”

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Posted 2 years ago

Hello Mike, please accept our sincere apologies if the off-gassing only lasted for 3-4 days and if the weight is not consistent. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“There was a small chip in the corner of the protective plastic that came with the bar. There was also some rough machining and coating spots where the gymnastics straps will go. Not sure how long it will last. Other reviews are correct that the distance between the predrilled holes for the fastening is less than 2 inch. This limits installation options. I had to install it on the same joist rather than attaching it across two joist, which would distribute the weight on two joist and make the installation more sound.”

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Posted 2 years ago

Hi Lei, thank you for posting a review and we sincerely apologize that this was your experience with the item you purchased. Please feel free to file a claim for the issues you are having and our warranty team will get right with you. You can use this link to file a claim: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“Placed a simple small order on the 13th and on the 15th I called to check on it and it was waiting to be verified. They called me to verify and I gave them the Order No, my name shipping address, billing address and telephone number and then proceeded to ask for my CC info. I don't see why this is necessary. If they are verifying your order for release, they should have your information in front of them. She said it is a different department and they don't, that doesn't sound right! Anyway, now it's supposed to ship out soon? and another 5-10 business days to arrive. When I asked to speak to a manager, she told the same lady I spoke to, to tell me that they'd have to cancel the order if I did not give a person verifying my order without the information in front of her, all my information including CC. Very unprofessional!”

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Posted 2 years ago

Hi Adriana, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Product was fine but lowered the price by $50 twice within 4 days of me ordering it. Would not price match their own sale price. Will definitely look elsewhere when shopping for fitness products for companies that will take care of their customers.”

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Posted 2 years ago

Hello Travis, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanfitness.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“No hardware?!”

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Posted 2 years ago

Hello Jose, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The bike is not suited for outdoor use. It should not rust after 3 months. It is what it is for the price. Its cheaply made and will not hold up to everyday riding. The nuts on the arms have to be tightened after every ride. The seat is uncomfortable. I would not recommend this to a client. With that said I applaud titan for sending a replacement bike. If this bike is better I will change my review. It's been frustrating but Chee sent a replacement so maybe this one will better. I've spent more money getting a professional to put it together and on paint/ oil / packing tape then I saved on the purchase.”

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Posted 2 years ago

Hello John, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Not happy at all with titans level of transportation with fedex. When I called titan, multiple times after 10 days. It took another 3 days for a manager to call me. The product is good. But there partner ( fedex) for shipping is terrible. Find a different shipping company.”

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Posted 2 years ago

Hi Brian, thank you for the review and my apologies about the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. We value our customers' experience and feedback and are constantly working with carriers to better make shipping time more efficient. My apologies again as we were not able to factor this unforeseen issue the carrier has encountered.

Posted 2 years ago

“Sometimes nice products. Mostly bad shipping and packaging leading to issues prior to arrival.”

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Posted 2 years ago

“I ordered two things: a kettlebell and an independent squat stand with a pull-up bar. The website autocorrected my address to the wrong address. But that’s okay because the shipping company re-autocorrected it to the right address. So I got two packages. The kettlebell and the pull-up bar. Still waiting on the independent squat rack… three weeks after ordering it.”

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Posted 2 years ago

Hello Justin. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Placing the order was quick and shipping was too. However I was missing 6 pieces, it's now going on week two and the individual handling the issue is still waiting for internal approval. So there it sits, unusable and unsure I'm going to get the parts needed.”

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Posted 2 years ago

Hello Ciara, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The adjustable bench I ordered arrived on time. I began assembling it and realized there were a couple screws/bolts missing. There was also a strange flat wrench that went to nothing that was included. Regarding the seat portion of the bench, the bracket that attaches to the underside is wrong. It’s too tall and the bolt holes are off. Because of this, the seat does not lie completely flat. The main portion of the bench attached perfectly and does lie flat. I am pretty disappointed after spending $160 or so. This is my second Titan product…I don’t think I will be spending my money on anymore Titan products.”

Helpful Report

Posted 2 years ago

Hello Charles, please accept our sincere apologies if some hardware is missing and if the bracket that attaches to the underside is wrong. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“A missing part. Hopefully I will receive someday.”

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Posted 2 years ago

Hello Chris, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Ordered a rack, bench, bar, and bumper plates. Everything but the bumper plates arrived. Contacted Titan immediately to resolve the issue. It’s a week and a half later and no resolution after multiple calls. I just want my money back for the bumper plates that did not arrive. Granted it sounds like Titan shipped the bumper plates and the shipping company lost/stole them. Regardless I’m out the money and do not have the product. Otherwise I’d give them four stars.”

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Posted 2 years ago

“Return policy is poor.”

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Posted 2 years ago

Hello Eric, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer specialists, who offered to have the item rerouted to our warehouse, but we have not heard back. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“You still haven't completed my order and it's been 3 weeks. I'm still missing an upright to build my bench”

Helpful Report

Posted 2 years ago

Hello Chris, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Sadly, I was missing parts for my incline bench. I emailed customer service but nobody responded. It’s sad because it would have been a super easy fix for you guys. Everything else was perfect.”

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Posted 2 years ago

Hi Mike, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and my apologies as we not have spares of the the part that you are requesting at the moment nor can we pull from the inventory and items from our Scratch and Dent Category have limited stock and I can see that only one feet didn't came with one. Grip tape that can be sourced locally can be a great alternative. My apologies again as items from this category may be delivered with a part missing and if the overall function of the item is preserved and we do not have spares of the part that is being requested, we may only suggest alternative solutions.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews