Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,807 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Very small dimensions. It will work for most of my athletes but not all.”

Helpful Report

Posted 2 years ago

Hello Lutheran HS Association, thank you for posting a review and we apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. We value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much and I hope you'll give us another chance. If you encounter any issues on use - please file a warranty claim by following the link - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“The bar was very dirty - looks like it’s been used before”

Helpful Report

Posted 2 years ago

Hello Justin, please accept our sincere apologies if the item you received has signs of usage. We pride ourselves on providing high-quality products. If any severe damages to the item affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Chest fly/ rear delt machine- Product did not come with instructions. It's not super difficult to figure out. But it would have been nice to make sure the cambers were installed correctly. The back pad is to high. When you sit facing it for rear delta your face is mashed into the pad. I had to drill an extra hole in the cambers so I could get better range of motion for rear delts range of motion. Now it's a lot better for rear delts R.O.M. The angle on the top grip is kinda useless. A "T" or "L" handle would be better for the range of motion and isolation of the rear delt. Chest fly/rear delt machine- One side of my handles didn't/doesn't have any grip material on it "top or bottom grip". I had an issue with my address being accepted into the online order address space. I emailed the company, by the time they got back to me I missed the sale I was trying to capitalize on. The customer service email wasn't very helpful. I asked the rep because they took 3 days to get back to me if I could still get the item at sale price. I was told to wait till it went back on sale. I didn't think that was a good way to handle that situation. So the next time it went on sale I tried to get the same item. Well the exact same situation happened with my address not being accepted into the online order form again. To which I emailed customer service again. Customer service took 3 days to get back to me again. Luckily in the interim while waiting for the customer service email I figured out which format your system needed to have for my address. I was able to purchase the item while it was still on sale. Had I relied on the customer service email response I would have missed the sale again.”

Helpful Report

Posted 2 years ago

Hello Thomas, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23216936&c=3642276&h=m7Lk_a00h8WSzRVDEeVMvtV2ihDOxrpQbtCZPVzJQxeTK6Do&_xt=.pdf. As for the address issue, in case it happens again the future, you can also place an order through our sales team. Our phone number for orders is 1-800-605-8241. Our sales team will place the order for your convenience and make sure to input the correct address. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The first shipment had parts missing and was poor quality, the replacement shipment had damaged packaging and a hole in the box. I was impressed with how the issues were handled, I was disappointed with the quality of the product.”

Helpful Report

Posted 2 years ago

Hello Korina, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our customer service specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“I bought a scratch and dent deal on a Loadable atlas stone. The main issue with the item is the bolt no longer lines up with the hole unless it’s positioned perfectly. With some engineering I was able to make it work.”

Helpful Report

Posted 2 years ago

Hello Steven, please accept our sincere apologies if the bolt no longer lines up with the hole unless it’s positioned perfectly. We pride ourselves on providing high-quality products. We are glad that you were able to make it work. If you encounter any issues with the product you received in the future, kindly reach out to us, and we will resolve them for you. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Items came very well packaged and extremely fast, there is no issues with the receiving of my products. My frustration comes from the durability side of things as my Functional Trainer I have only owned for the last 15 months has the pull-up bar coating breaking apart already. This issue leaves my pull-up options to an uneven grip position. The pull-up bar orientation is part of the reason I purchased this machine vs the REP one and it's frustrating to have it fall apart just 3 months past due on the 1 year warranty. I am trying to look for options to fix this but it's not as easy as buying a new one to bolt on because this one does not come off.”

Helpful Report

Posted 2 years ago

“Barbell rack is pretty cool but the box was totally destroyed and it was missing 2 rubber feet out of the 4 and 3 rubber washers”

Helpful Report

Posted 2 years ago

Hello Tom, please accept our sincere apologies if parts of your order are missing due to damaged packaging. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I looked into your account and found that you had already spoken with one of our product specialists, who sent you an email on October 04, 2022, offering a partial refund, but we haven't heard back yet. Kindly reply to the email or contact us at info@titanfitness.com and mention PBR Amyra to further assist you.

Posted 2 years ago

“Package arrived with pieces falling out of the box, paint scratched on the frame pieces.”

Helpful Report

Posted 2 years ago

Hello Matthew, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“My box was destroyed was a big hole in the middle the size of a head”

Helpful Report

Posted 2 years ago

Hello Raul, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Delivery was fast, equipment either damaged during packaging or it was used.”

Helpful Report

Posted 2 years ago

Hello Deshantai, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who offered you a partial refund to cover the damages and that you have accepted it. The refund was issued on September 30, 2022, and should reflect on your account in 5-7 business days. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“Two items were missing one of the knobs that holds the weight on which you guys put on and one of the rubber foot pads. I believe it was because the box was tore up huge hole in it probably why the foot pad fell out. Don't know why the knob was missing someone just didn't put it on.”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I wasn't able to locate any emails or phone calls from you. Please email us at info@titanfitness.com with the reference PBR Amyra to further assistance.

Posted 2 years ago

“According to tracking the order arrived in Savannah on the 13th and was delivered on the 21st, that's completely unacceptable in my opinion.”

Helpful Report

Posted 2 years ago

Hello Kelvin, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I reviewed your account and verified that the order was delivered on September 21, 2022. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I purchased the Viking Press. The screw lock does not secure it to the bar. The knob on the screw lock is too small. There's also a loose piece of metal inside the press which rattles around... annoying.”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that a return order was keyed on 09/26 however, I can see that you have decided to keep the item instead based on the follow up email that was sent. We understand that there are areas on the design that we can improve a upon to deliver a better experience. We value our customers' experience and we will use this feedback to better enhance the design of our items. Please feel free to submit a warranty claim for any issues concerning the overall function of the attachment and our warranty team will get right with you. Thank you very much again for the review.

Posted 2 years ago

“2 of the bolt holes had weld in them and had to cross-thread bolts with an impact drill to even get them in. Similar Issue I had with the calf raise I got from titan. one of the 2 holes that secure the seat is reamed out so now the seat falls to 1 side by half an inch”

Helpful Report

Posted 2 years ago

Hello Matthew, please accept our sincere apologies if two of the bolt holes had welded. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Only half of my order arrived due to warehouse not packing it correctly. It then took over 10 days to receive. The rest of the order was shipped in 3 packages and still waiting on the last part 2 weeks later. Good customer service people but terrible on warehouse and shipping. These were just change plates too so go figure on the issue?”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. According to your account, everything was delivered on September 20, 2022, and the replacement order for the missing plate has been shipped and is now in transit. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I bought the Half Rack Conversion kit. Very unstable and learned they don't sell any pull up bar crossmember.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 09/21 and thank you for replying back, however, we've yet to arrive to a resolution as we have not received a response from the last email we sent on 09/22. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Pad came in broken. Asked for help. Heard nothing!”

Helpful Report

Posted 2 years ago

Hello Rick, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and found that we have issued a refund for the damaged item. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I love my Titan equipment but this experience frustrated me very much because of poor communication and the unwillingness to fix the problem at there own expense, even though my first response said something along the lines of, “Sorry for the late response.””

Helpful Report

Posted 2 years ago

Hi Ryan, thank you for the review and while we are glad to know that you are satisfied with your order, I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that you sent an inquiry to change the shipping address entered on the order. My apologies as changing the shipping address after the order has been received most of the time can only be done through the carrier; due to fast turn-around times, we are not able to make changes to many orders after they are placed. This unfortunately has a fee which is not part of our free shipping policy. I can see that your order was placed on 09/10 and the you sent a request on the same day however, that was a Saturday and the most likely response would be the next business day which would be Monday. My apologies again.

Posted 2 years ago

“I ordered an 83" T2 Rack and three sets of bumper plates from the "scratch and dent" sale online. I figured what the heck, they're weights, who cares about a few scratches. I received two sets of the bumper plates first and honestly, I couldn't tell where they were blemished. So far so good. Today the rack arrived. Not good. The uprights and cross members had been thrown loosely in a box totally unprotected save for very thin plastic bags around each piece. Nothing separated them from one another, and there was no internal packaging to lock the pieces in place and stop them from rubbing during transport. The rack is still serviceable and went together fine, but you can imagine how the finish fared during transport. Several of the flanges where the connections are made were bent, too. Scratch and dent sales aren't returnable, so caveat emptor if you are considering any of these items. Learned my lesson - when Titan Fitness says 'scratch and dent", they mean it. I hope they package their new items better than they did this rack.”

Helpful Report

Posted 2 years ago

Hello Malcolm, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I received the wrong order. I reached out to customer service, but no one has gotten back to me. Is there a phone number?”

Helpful Report

Posted 2 years ago

Hello Joanne, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,807 reviews