Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,809 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,809 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received the wrong package and can’t get ahold of anyone to get what I paid for.”

Helpful Report

Posted 2 years ago

Hello Troy, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“My package was damage.. Rust on a brand new workout bar.. Not good at all.. The box it came in.. look like it been in a war… I always Oder from here and this was the first time.. this happen to me.. and all they took off was $20 dollars.. But the customer service was great and on point..”

Helpful Report

Posted 2 years ago

Hello Dee, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, please contact us at info@titanfitness.com and reference PBR Amyra.

Posted 2 years ago

“There were no directions for assembly? WTF!!”

Helpful Report

Posted 2 years ago

Hello Jeffrey, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at https://support.titan.fitness/hc/en-us/articles/4909513013517. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Poor customer service”

Helpful Report

Posted 2 years ago

Hi Sheri, thank you for the review and my apologies about this. We can only apply a sales price adjustment if the item goes on sale within 24 hours after the order was placed. The adjustment however cannot be applied on Spend & Save promotions, promotions that are initiated with a coupon code, Black Friday, Cyber Monday promotions, Flash Sale or Scratch & Dent items. I have had a chance to check and I can see that the item on your order went on sale more than 24 hours after it was placed. Unfortunately, a sales price match cannot be honored. My apologies again.

Posted 2 years ago

“The Incline Bench V3 has a bad tilt on the seat back. I have photos. I took it a part and tried to fix it, but no matter what I try, it still has an awkward tilt, and is very noticeable when I lay down on it. And several portions of the Steel Material came already bent.”

Helpful Report

Posted 2 years ago

Hello Jonathan, please accept our sincere apologies if the Incline Bench V3 has a bad tilt on the seat back. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“Love Titan and never usually have a problem. But recently bought a 40 lb dumbbell on scratch n dent, and while I expect imperfections, what I got looked different than what was represented on website. Small thing but it said LBS on the dumbbell (which I did not want) but not on the picture (which I did want and thought I was getting to match my other dumbbell). The issue was I bought the same exact single dumbbell from Titan and did not have the LBS. Superficial but now I have a pair of 40’s that look different.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for the review and my sincere apologies about the experience you have had with your order. I have had a chance to check and I can see that one from our team has reached out on 09/02 and thank you for replying back. My apologies again as you may have received a Dumbbell from the Rubber Hex Dumbbells set with the item number 421041 instead of from the Rubber Coated Hex Dumbbell Set with the item number 421172; same Dumbbells however one indeed does have a lbs. symbol instead of just the numerical value. This is on us and we'll strive to do better. Thank you once again for your patience and for your consideration.

Posted 2 years ago

“Excellent machine… but came with no instructions building manual … missing screws.”

Helpful Report

Posted 2 years ago

Hello Ruben, please accept our sincere apologies if the item arrived without the manual and if some screws are missing. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at https://support.titan.fitness/hc/en-us/articles/4906771278477. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return for a refund request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“You didn't include all the hardware to put it together.”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email earlier today, September 06, 2022, for the replacement details. Please check your email or email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I wrote in several minutes after having mistakenly placed an order, and I was charged and shipped the order anyway. The support team told me this process is fully automated and they could not cancel an order. Now I may be on the hook to pay for return shipping.”

Helpful Report

Posted 2 years ago

Hi Kay, thank you for the review and my apologies about this. Due to the fast turn-around time, we are not able to make changes to many orders after they are placed. Once an order for an in stock item is placed, it is sent direct to our warehouse team to which changes can no longer be made and can only be returned once it was been shipped or delivered. We would recommend to double check and/or reach out if more information is needed on an item. My apologies again.

Posted 2 years ago

“Permanent dents in padding due to packing while shipped.”

Helpful Report

Posted 2 years ago

Hi Timothy, thank you for the review and my apologies about this. We make sure items are packages securely as carriers have a protocol of not picking up items for shipment is the packaging is compromised. I can see however that one from our team has offered a resolution which was accepted. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you for letting us turn this around for you.

Posted 2 years ago

“Not impressed with the delivery or the packing job of the item we ordered. I bought my husband a log press for his birthday and I understand that it’s large, bulky, and heavier than most items shipped but you’re in the fitness equipment industry. Better packaging on your company’s behalf would result in items not damaged in transit or the delivery process. My husband loves you company and will still shop with you but if our next order arrives in the same fashion as the one we just received we will gladly take our business elsewhere.”

Helpful Report

Posted 2 years ago

Hi Augustina, thank you for the review and my apologies about the experience you have had in regards to shipping. We make sure items are packages securely as carriers have a policy of not picking up items for shipping if the packaging is compromised. However, this is on us and we'll strive to do better. I have had a chance to check and I can see that one from our team has reached out on 08/31 and offered a resolution which was accepted. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you for letting us turn this around for you.

Posted 2 years ago

“Generally Titan is really good but on this product, we have been waiting many months to receive. We did receive the other pieces of this order on time (although the shipping was rough on the boxes). Maybe they can ship the order complete and in a stronger, bigger box with appropriate packaging to protect their very good products better.”

Helpful Report

Posted 2 years ago

Hello Eric, please accept our sincere apologies if your package was lost in transit by our partner courier, which caused the delay. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on August 23, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I ordered a rack, and many pieces, all perfect and 5 stars. Although, I did order the Landmine for my rack, which belongs to the rack. When I got it, it didn’t fit. Not sure if it’s outdated or what, but I can’t use it and that really sucks.”

Helpful Report

Posted 2 years ago

Hi Tyler, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“The delivery process is always challenging to navigate with Titan. Their tracking never matches the carrier’s so you’re left wondering where your stuff is. That being said, they do provide decent quality for the cost. This time however, I got 4 10 lb change plates that barely fit my Olympic bar. We’ll see how the return process is.”

Helpful Report

Posted 2 years ago

Hi Victoria, thank you for the review and my apologies about the experience you have had with your order. I have had a chance to check and I can see that the tracking numbers did match the items on your order; my apologies if the status was not being updated real time as new information on the tracking status will depend on the carrier's website. I have had a chance to check and I can see that one from our team has reached out on 08/24 regarding the issue you were having with the change plates. Thank you for responding back however, we've yet to arrive to a resolution as we have not yet received a response from the last email we sent on 08/31. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Solid steel product. Some rough spots on the surface of product. 2 inch spacing is great from the beginning then decreases gradually. Will need to bore own separate holes on steel to get on joist.”

Helpful Report

Posted 2 years ago

Hello Julius. Thank you for your feedback. We pride ourselves on providing high-quality products. We will consider your feedback for us to improve our products even more, to satisfy our customers' needs. Feel free to contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Product came with instructions to look up directions which didn’t exist. Also, one of the weight tree arms was severely scratched upon opening”

Helpful Report

Posted 2 years ago

Hi Kurt, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that one from our team has sent an email on 08/23 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Happy with past purchase but this used item came in a destroyed package with missing pieces so I can’t complete assembly. Parts were strewn across driveway from delivery and I couldn’t find everything I needed”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for the review and my sincere apologies about this. I have had a chance to check and I can see that one from our team has reached out on 08/23 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Equipment came missing a hex nut . Was told I could not be sent a replacement due to ‘supply chain issues’. Had to go to Home Depot to buy my own.”

Helpful Report

Posted 2 years ago

Hi Nicholas, thank you for the review and my apologies for experience you have had with your order. We can usually issue a replacement for missing hardware however, only if we have spares as only they can be keyed on a replacements orders; other are reserved for completing whole orders. This is on us however an we'll strive to do better. I have had a chance to check and I can see that a reimbursement was keyed for sourcing the missing hardware locally. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while being shipped.

Posted 2 years ago

“First time it wasn’t great, shipping was messed up and plates didn’t match the prior ones I have purchased”

Helpful Report

Posted 2 years ago

Hi Joe, thank you for the review and my apologies for the experience you have had regarding shipping. I have had a chance to check and I can see that one from our team has sent an email on 08/19 and thank you for replying however, we've yet to reach a resolution as we have not received a response on the last email we sent on 08/22. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Delivered with no hardware for assembly. I called on Monday and tracking info says they still haven’t shipped. No big deal that an error was made but I feel since this is a small product and an error, it should have been overnighted”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for the review and my apologies for the missing hardware. I have had a chance to check and I can see that the replacement hardware was keyed and tagged delivered on 08/23. One from our team has reached out to make a follow up and take you for replying back that the hardware was received. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while in transit. Thank you very much for letting us turn this around for you.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,809 reviews