Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,807 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Titans pricing and free delivery are second to none. I ordered farmer carry handles 2in and an axle bar. I received confirmation that both items would arrive in a few short days. The axle bar came as stated and is hands down the best axle bar for the price. I do not know how they make money on this bar. I highly recommend it. One of the best features is the two sleeves which fit your standard collars. On the other hand, the farmer handles did not arrive until a week later, which isn't a big deal, but it's a bummer when you track and wait on something for it to all of a sudden show delay. Again not a big deal. The problem is the farmer's handle weight posts are two different sizes. One is 2in, and the other is axle bar size which means the weight of the implements is slightly different, and I have to use an axle collar on one and a standard collar on the other. It's not the end of the world, as I can still use them, but I am slightly disappointed with the lack of quality control. I have heard a lot about how the new CEO is turning things around and improving quality which is why I placed my order this time. I'm not giving up on titan, but I was disappointed the handles did not match.”

Helpful Report

Posted 2 years ago

Hello Eric, please accept our sincere apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the size is not as it was described on the website, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“My product shipped quickly and arrived to the destination state (MD) within days, then was shipped back down to the shipping facility in MS. The tracking number was on pause for about 5 days so I had no clue why it was down there or if it was really down there. I didn’t think it would arrive in time for a birthday, but it did, thankfully. Once it left the facility the second time, it got to MD quickly again, but then it said the barcode wasn’t readable and needed a new label so the arrival date was pushed back. When it finally got to my house, the barbell was sticking out of the cardboard protective layer and there was extra thick plastic covering the part of the barbell that was sticking out.”

Helpful Report

Posted 2 years ago

Hello Darcy, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, everything was delivered on August 13, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you need further assistance.

Posted 2 years ago

“Item looks used not brand new”

Helpful Report

Posted 2 years ago

Hello Nneamaka, we sincerely apologize for the product's poor condition. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We reached out to you regarding your order and on 8/24/2022, a partial refund was issued. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Packaging wasn’t adequate on multiple items. They arrived useable yet scuffed, slightly damaged. I managed to bend some pieces back and clean up most of it. Pretty disappointed. Their online support is terrible. Don’t email. Just call.”

Helpful Report

Posted 2 years ago

Hello Michael, we sincerely apologize for the product's poor condition upon arrival. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. We reached out to you for your concern, and a partial refund was issued last 8/29. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Box was torn, and some parts were missing and I had to buy them. Also slightly bent.”

Helpful Report

Posted 2 years ago

Hello Patti, we sincerely apologize for the product's poor condition of the item you received and the parts of your order that were damaged. We value our customers' opinions and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. I checked your account and found that on 9/1/2022, a replacement was issued. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“Purchased the Titan med ball rack, but it was very rickety. I contacted Titan and although it took them a week to reply, they were good about sending out a replacement. The replacement was just as rickety, so I just don’t feel that it is a good design, which is unfortunate because I generally like Titan’s products.”

Helpful Report

Posted 2 years ago

Hello Peter, please accept our sincere apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on August 08, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Package delayed and came ripped open and missing pieces.”

Helpful Report

Posted 2 years ago

“Cross bar on the leg press was welded poorly and couldnt assemble it fully”

Helpful Report

Posted 2 years ago

Hello Alex, please accept our sincere apologies if the leg press was welded poorly and couldn't assemble it fully. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Their products are typically great but this bench is the quality of something you’d find for $20 on Amazon. No matter how tight the nuts and bolts are, the bench wobbles and isn’t secure. There is a lot of play within the setting. The bench rocks side to side and none of the metal pieces are aligned.”

Helpful Report

Posted 2 years ago

Hello Spence, please accept our sincere apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Smaller than expected and doesn't fit well”

Helpful Report

Posted 2 years ago

Hi Ajwad, thank you for the review and my apologies that the item did not live up to your expectations. Many times, you can use the measurements on the web to help you make the determination about the size. I have had a chance to check this for you and one from our team has reached out regarding your order about gathering more information however, no further action is needed as per the response. However, if you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“There was a rivet missing in one of the items I bought… It looks a little bootleg with tape… Quality of product is good but it just sucks that you spend money and get something that doesn’t have all the pieces…”

Helpful Report

Posted 2 years ago

Hello Leroy, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on August 12, 2022, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further

Posted 2 years ago

“The shipping was awkward. When I would look up my order it told me that my order didn't exist. When I called in to ask, they just said "it's ok order exist" and I didn't get any extra info. About a week later I got an email saying it shipped and then 2 days after that I got an email from FedEx saying that the label couldn't be read and Titan Fitness would have to provide new labels. Aside from shipping, the product was OK. The pullies are cheaply made, but the product's price reflects that.”

Helpful Report

Posted 2 years ago

Hi Angelo, thank you for the review and my apologies about the experience you have had in regards to shipping. Usually, if the shipping label on packages are damaged, the carrier will be replacing them so the next terminal that will receive the shipment can scan them; bar codes on the shipping label can be damaged in transit however, the information on the shipment is already saved on their system. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. We definitely suggest that you reach out to the carrier with this feedback. Glad to know however the shipment was still delivered. We do value our customers' experience and feedback and are constantly working with carriers to better make shipping time more efficient. My apologies again as we were not able to factor this unforeseen issue the carrier has encountered.

Posted 2 years ago

“Purchased a “scratch and dent” plyo box jump. I never knew “scratch and dent” also means “missing pieces that makes it inoperable”. What was sent was 4 pieces of wood…out of 6. Due to missing pieces it is completely inoperable, and cannot be pieced together.”

Helpful Report

Posted 2 years ago

Hello Tyler, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on August 09, 2022, confirming which part is missing, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“Missing hardware, only received one bolt, no nuts or washers. Has been a recurrent issue with last several purchases.”

Helpful Report

Posted 2 years ago

Hello Terry, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I still don’t have my deadlift platforms”

Helpful Report

Posted 2 years ago

Hello Will, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, everything was delivered on August 05, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you need further assistance.

Posted 2 years ago

“You were short on the number of bolts you sent.”

Helpful Report

Posted 2 years ago

Hello Christy, we sincerely apologize for the inconvenience of receiving incomplete parts of your order. We sent you an email on August 8, for more information regarding your concern, and processed a partial refund to compensate for the missing hardware. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“The medicine ball tree is ordered is poorly constructed and your site is confusing when trying to send the product back. I’m not fully satisfied with my ordered. Also, the barbell I ordered showed up with absolutely nothing to protect it. No box…nothing. It’s scratched. Again, not so happy with this order.”

Helpful Report

Posted 2 years ago

Hello Kelly, please accept our sincere apologies for the item's poor quality and if the barbell arrived without packaging. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Good product but disappointed with the overall size of machine. My son is 6’5 270lbs. He has trouble fitting on it.”

Helpful Report

Posted 2 years ago

Hello Harold, please accept our sincere apologies if you are disappointed with the machine's overall size. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I checked your account and noticed that you had ordered a scratch and dent item. Unfortunately, scratched and dented items are not subject to return and warranty. We suggest you offer it to your colleague or post it online as someone might be interested in purchasing it from you if it is of no use since your son has trouble fitting on it. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 2 years ago

“Product was dented on arrival”

Helpful Report

Posted 2 years ago

Hello Cody, please accept our sincere apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. Kindly check if the item is still functional, and if the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Well my order of fractional 5 pound plates were missing half of the fractional plates. Quick call to customer service. They said they will resend. Waiting to see”

Helpful Report

Posted 2 years ago

Hello William, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,807 reviews