Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,807 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Came damaged on multiple places huge dents and bent frame. Quality control issue or shipping ? Unhappy that a item can show up damaged ....”

Helpful Report

Posted 2 years ago

Hello Julio, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Weight tree arrived, but badly shipped, some plastic end caps damaged, scratches like it had been used before. For almost 200 bucks, expected a little bit better.”

Helpful Report

Posted 2 years ago

Hello Jared, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I should have looked at the plate, doesn’t fit in a ruck sack.”

Helpful Report

Posted 2 years ago

Hi Darin, thank you for the review and my apologies about this.I have had a chance to check and Ruck Plate on your order measures 13.5-in by 7-in; it has rounded edges designed to fit into standard laptop compartments of everyday backpacks. My apologies if it doesn't fit your ruck sack. the plates are made with portability in mind to fit the largest amount of backpacks or ruck sack possible; however, we cannot account for every single eventuality as yours maybe am exception. My apologies again but thank you for your consideration.

Posted 2 years ago

“Item arrived damaged. There was no damage to the packaging so it was defective before packing. Return policy is difficult to locate on the website and non-existant on the order emails.”

Helpful Report

Posted 2 years ago

Hello Susie, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Received wrong size locking pin”

Helpful Report

Posted 2 years ago

Hello Mikko, please accept our sincere apologies for sending you the wrong pin. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement pin. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“So far I've placed 4 orders with Titan while trying to build up a home gym. Each order has had some issue, either major or minor. My first big order included a Y-3 yoke. After getting it all set up I found that the holes on one post didn't line up correctly meaning I couldn't add spotter arms to it. I contacted support and haven't heard anything back yet. One order included a 100 pound sandbag but they somehow managed to send a 40lb kettlebell instead. When I contacted support they immediately sent out a replacement, but I still have to ship the kettlebell back. One top of that, the third order was my second set of rubber floor roll. This second roll was about 4 inches shorter than the other roll. Not a big enough deal to try and send it back or contact support but just another minor issue to deal with after another order. Just be careful with Titan as you may end up with great products at decent prices, but it will probably include a bunch of minor headaches to deal with as well.”

Helpful Report

Posted 2 years ago

Hello Andrew, please accept our sincere apologies for sending you the wrong item and for the previous experience with your orders. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on September 15, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I bought a titanium fitness arm curl and tricep extension machine(range of motion on the triceps extension is not good) and a titan leg curl/extension machine. It was missing a part and I have not gotten the part yet. Not impressed as yet.”

Helpful Report

Posted 2 years ago

Hi Keith, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Ordered the wrong part”

Helpful Report

Posted 2 years ago

“Ordered the wrong part”

Helpful Report

Posted 2 years ago

Hello Kevin, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I had to get the handle screw point rethreaded because it was not correctly done before shipment. Other than that I love it.”

Helpful Report

Posted 2 years ago

Hi Jorge, while we are really glad that your experience with the Landmine Attachment was positive overall, We also apologize that you had to re thread the screw point. We value our customers' experience and we will use this feedback to better ourselves and make more rigorous quality checks. If you encounter any quality issues impending the function of the attachment, please feel free to reach out to our product support team via info@titandistributorsinc.com

Posted 2 years ago

“Delivered the wrong product, still waiting to hear back from customer service.”

Helpful Report

Posted 2 years ago

Hi Tatum, thank you for the review and my apologies about this sir. I have had a chance to check and I can see that you sent an email on Sunday and one from our team has responded 24 hours later and has accepted and actioned your requested resolution. My apologies as the earliest that our email team can respond to emails sent on weekends is on weekdays. My apologies again for the inconvenience. This is on us and we'll strive to do better. Thank you very much however for your consideration and patience.

Posted 2 years ago

“You sent the wrong end of the dumbbell rack I have to left ends. So now I need a right side. I haven’t heard from anyone. Send me the right sioof the dumbbell rack!”

Helpful Report

Posted 2 years ago

Hi Taylor, thank you for the review and my apologies about this. I have had a chance to check and I can see that a replacement was keyed on 09/12 and was tagged delivered on 09/16. One from our team has made a follow up on 09/19 and thank you for replying back and confirming that the replacement part was received. My apologies again however, thank you for letting us turn this around for you.

Posted 2 years ago

“Be sure to measure your rack (I’m stupid) this does not fit ANY rack literally didn’t fit any normal size rack that I could find…. We are going to rig up some plywood against a wall and make it work :-/”

Helpful Report

Posted 2 years ago

Hello Sue, please accept our sincere apologies if the item you purchased did not live up to your expectations. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Not what I expected.”

Helpful Report

Posted 2 years ago

Hi Sacha, thank you for the review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 09/13 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“My box was destroyed when it got to me and missing the bolts”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the box you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Equipment was damaged on arrival.”

Helpful Report

Posted 2 years ago

Hello Wendell, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The e-z curl bar I ordered was shipped unboxed and unwrapped in any sort of packaging. Only a tag with the address was attached with a plastic tie. It arrived with some light scratches and some unidentified sticky residue which I was able to remove. Luckily there was no serious damage so I decided to keep it rather than sending it back. Items like this should be shipped in a carton or some type of protective wrapping.”

Helpful Report

Posted 2 years ago

Hi Eleftherios, thank you for the review and my apologies about the experience you have had in regards to shipping. My apologies again. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration.

Posted 2 years ago

“The product is nice, but it arrived scratched and damaged. It also dropped $20 in price the day it arrived to my house….”

Helpful Report

Posted 2 years ago

Hello Nick, please accept our sincere apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Only half of the order arrived, which has been rectified, but required phone calls and emails, and I am awaiting a re-shipment of my order.”

Helpful Report

Posted 2 years ago

Hi Emily, thank you for the review and my sincere apologies for the experience you have had with your order. We make sure items are packaged complete before being shipped; my apologies again that your order arrived incomplete. I have had a chance to check and I can see that a full replacement was keyed and tagged delivered on 09/13. Thank you for letting us turn this around for you. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit, and hopefully to reduce cases of missing pieces to 0.

Posted 2 years ago

“Missing spring washers, so I can't assemble it.”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for the review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 09/08 and thank you for replying back however, we've yet to provide a resolution as we have not received a reply from the last email we sent on 09/12. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,807 reviews