Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,806 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“One of the pieces came bent and unusable. A week later finally got the replacement, only to realize the bench pad has a some white junk on it that won’t come off. Not the biggest of deals, but not what to expect when purchasing something brand new. Assembly instructions weren’t accurate to the parts as shipped. Hardware was all mixed up and not labeled; basically had to guess which bolt which was.”

Helpful Report

Posted 2 years ago

Hello Zachary, please accept our sincere apologies if one of the bases is bent and if the bench has cosmetic issues. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. As for the manual, you may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Product is as expected but packing was inadequate for the obviously large and heavy items. Several items broke through their packaging and into my driveway when being handled by the courier, resulting in damage to both the product and my driveway.”

Helpful Report

Posted 2 years ago

Hi Grant, thank you for posting a review and my apologies about this. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“I ordered two specialty bars from Titan, the multi grip camber bar and the safety squat bar. Both arrived relatively quickly; the multi grip bar was fine, but the safety bar had a defective handle that would not screw into the grip. I contacted Titan and they stated they would send a replacement but that it would take 2-3 weeks; it has been almost 2 months and have not gotten so much as a shipping confirmation. The safety squat bar continues to be in stock on their website but for some reason they can't take a handle out of existing inventory to send to me; the bar has gone on sale multiple times for less than I paid but I have been offered zero compensation for being completely unable to use the product I paid for 2 months ago. I reached out to customer service again regarding it and received no response. At this point I can't say I would order from them again.”

Helpful Report

Posted 2 years ago

Hi Josh, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and one from our team has reached out on 11/02 and has offered a resolution which was accepted. My apologies again for the amount of time it took to provide a resolution for you. Thank you however for letting us turn this around for you.

Posted 2 years ago

“Bench arrived w nasty white stuff on the top of the bench”

Helpful Report

Posted 2 years ago

Hello Joseph, please accept our sincere apologies if there is white stuff on the top of the bench. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Missing parts such as the plastic caps for the top of the posts. Missing hardware do to bag rupturing in box.”

Helpful Report

Posted 2 years ago

Hello Lee, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Little rough lately on getting help from customer service. It was much better in the past.”

Helpful Report

Posted 2 years ago

Hello Miguel. We apologize for any inconvenience. We do our best to respond to every email and answer calls as best as we can. We might be experiencing a high volume of emails or calls sometimes which is why we can't attend to your inquiries immediately. I have forwarded your feedback to our support team for their reference. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“No instructions. Very frustrating.”

Helpful Report

Posted 2 years ago

Hello Laura, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23217086&c=3642276&h=_9haH9L_9K1rNm9Hq_KFPqYKlshQynY9Ej-Pzssc_zuR0rGG&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Everything is very loose and not sturdy”

Helpful Report

Posted 2 years ago

Hello Randi, please accept our sincere apologies if the item you purchased is very loose and not sturdy. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I like the product for price. The shipping compared to Titians competitors is very slow. Also the numbers on the instructions do not match up with the parts”

Helpful Report

Posted 2 years ago

Hello Peter, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. As for the manual, you may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure and identify each part. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The order shipped out and bounced back and forth at a local fedex delivery center for over a week. Titan customer service was a complete joke and my item arrived without a box and wrapped in clear plastic. I will no longer do business with titan fitness”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and everything has been delivered on October 18, 2022. If there are any severe damages to the item that affect its functionality due to its packaging, feel free to reach out. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Used only twice and the Velcro belt is already fraying and falling apart. Poor quality for a Titan product, very disappointed. I would not recommend this product. Sorry”

Helpful Report

Posted 2 years ago

“It was missing some hardware”

Helpful Report

Posted 2 years ago

Hello William, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and one of our product specialists sent you an email on October 19, 2022, asking if you can purchase the hardware locally and we will issue a refund upon receipt of the invoice, but we haven't heard back yet. Kindly reply to the email or contact us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The item showed up fast but damaged and u able too use”

Helpful Report

Posted 2 years ago

Hello Kevin, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Sent me dumbbells when I ordered plyo boxes. I still love this company and will continue to order your equipment. But getting the equipment undamaged is hard sometimes”

Helpful Report

Posted 2 years ago

Hello Jodee, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“My barbell was delayed by 4 days then arrived unboxed on my concrete doorstep without any protective wrapping or box with scratched and chipped edges, contacted titan to resolve this and haven’t heard back yet”

Helpful Report

Posted 2 years ago

Hello Arya, please accept our sincere apologies if the item you received has scratches and chips on the edges due to the item arriving without a box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and verified that you have been assisted by one of our customer service specialists who offered a partial refund for the cosmetic issues which you accepted and processed on October 14, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“multiple pieces arrived with scratches and dents, and I bought the regular version not the scratch and dents one”

Helpful Report

Posted 2 years ago

Hello Eduardo, please accept our sincere apologies if the item you received has scratches and dents. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I did not receive all my nuts and bolts with my order. Missing a whole bunch! Had to go to Home Depot to be able to put it all together”

Helpful Report

Posted 2 years ago

Hello Kyle, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. You may send us the receipt for the purchased hardware, so we can issue compensation for the missing hardware. Please email us at info@titanfitness.com and reference PBR Amyra to further assist you.

Posted 2 years ago

“Half my order arrived over a month late and there were no assembly instructions.”

Helpful Report

Posted 2 years ago

Hi Will! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it was delivered on August 20, 2022. As for the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://support.titan.fitness/hc/en-us/articles/4909483452941. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I recently purchased the Bench Press Rack with Flip Down Safeties for my work gym. One of the welds on one of the safeties snapped while a member was using the bench resulting in him being pinned by the bar. Safeties are definitely not safe. Additionally, multiple bolts and washers were missing upon delivery resulting in me needing to supply the extra hardware needed for assembly. 2 stars given because other products I've purchased have been ok, but this bench is a 0”

Helpful Report

Posted 2 years ago

Hi Steve, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that one from our Warranty team has reached out on 10/06 and has issued a replacement which was tagged delivered on 10/10. A follow up email was sent on 10/10 however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“I finished the installation and tested it and the cable wiring snapped on me. I called customer service but they couldn’t help. I emailed them as well and currently waiting for a response. I was shocked at the quality issue.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the cable wiring snapped after testing it. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,806 reviews