Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,806 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1493

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order arrived quickly but it was the wrong item. Took several days to receive a response back and have still yet to receive the correct item I ordered.”

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Posted 2 years ago

“Shipping is terrible items get seperated and missing”

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Posted 2 years ago

“The equipment arrived, I had to wait a couple days to put together because of time. When I did open the package to put it together, there were no screws. I called to speak with someone about getting screws sent and the gentleman who i spoke with stated that he needed a picture of the box and that he would have to get the order for screws approved. I understand the timeline and having to get approval, but with the screws missing from the package I don’t understand why this couldn’t be approved right away”

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Posted 2 years ago

“Not great. As usual most of the parts come chipped, bent or damaged. The instructions are hard to follow, EVEN MISSING STEPS AND LABELS ON HARDWARE. foot plate completely unstable. Made for people taller than 5’8” If you’re willing to do some work, at the Titan price point, it’s a workable piece.”

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Posted 2 years ago

“Titan’s “price guarantee” lasts all of 24 hours. Wait for machine (Plate Loaded Adductor Abductor) to be available for $699, then pounce. Don’t pay $1,100, like I did, and let Titan make you feel like a fool a few days later.”

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Posted 2 years ago

“Let me start by saying, the product itself is very nice once it’s put together. With that being said, you need to be an engineer to get this thing put together. The directions are horrible, trying to do it on your phone is impossible. Should’ve been, could’ve been much easier with the proper instructions”

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Posted 2 years ago

“I bought this because it was advertised as a 17" high competition bench and it is far from competition compliant. Very disappointed that I went through all the effort of getting this bench, building it, only to find it completely misses the mark on height. It is otherwise a pretty solid bench that's easy to build - so if you don't care about bench height, please check it out. I love that it's lightweight and easy to move - but it is very close to 18" tall (maybe 17 3/4" ). Very disappointed.”

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Posted 2 years ago

“Didn’t receive all the parts in my order because the package was not taped properly, leaving a side open for items to fall out. CS was great and gave me a refund without requiring a return, but warehouse and management dropped the ball.”

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Posted 2 years ago

“Parts arrived missing some things. Customer service non existent”

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Posted 2 years ago

“my order came with a damaged part and it has been difficult to get a replacement part sent”

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Posted 2 years ago

“I ordered a pair of the economy 25 lb plates from the scratch and dent. They shipped quickly arriving within 3 business days. When I opened the package which seemed light I realized I had received the wrong item. Instead I received one 25 lb urethane plate. I immediately called customer service and was instructed they would be sending me an email. I should reply with a picture of the package including any labels and the item inside the package. I immediately responded to the email but being that it was late on Wednesday before Thanksgiving I was not expecting a response. I waited a full week with no response from my reply of the pictures. I responded to the email again asking for an update and now 2 days later I have nothing. I received this email asking for my review of the item so I decided to reply in hopes maybe my concern will be looked into. I understand that with scratch and dents there are no warranties or returns but I did not even receive the item that I originally ordered and the lack of concern or care from Titan's customer service for something that their warehouse messed up is concerning. I am just starting to build my home gym and planned to order about 80% of the items including more plates and a power rack from Titan due to the free shipping, cost and the quality of the products but this experience has me second guessing my future purchases.”

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Posted 2 years ago

“Being unable to match their own price 2 weeks out from the original purchase is disappointing to say the least.”

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Posted 2 years ago

“Package wasn’t fully wrapped and left outside in poor weather”

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Posted 2 years ago

“Not very happy with it, first thing the box had a hole in the corner exposing the item once I put it together I looked it over and it had scuff marks already on it. Then when I went to try it out it was not sturdy at all it was uneven and wobbling. It works for doing bar rows but as far as packaging and sturdiness it was really disappointing. I also recently just bought other equipment that I had delivered with the same issue with packaging, I will be leaving a review when I can with same issue.”

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Posted 2 years ago

“The incorrect items were shipped, and it has taken weeks (mostly due to slow CSR response and multiple back-and-forth emails requesting additional pictures) to resolve.”

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Posted 2 years ago

Hello Matthew, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Quality is quite good but you must warn customers that it only fits cages with small diameter openings.”

Helpful Report

Posted 2 years ago

Hello Carlos, please accept our sincere apologies if the item you ordered didn't work as expected. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. Unfortunately, I have checked and it is stated on the website that the T-3 SERIES DUMBBELL HOLDERS is only compatible with T-3 Series Power Racks and that it only fits on 2 x 3-inch steel uprights. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Great quality but the knee pads make it nearly unbearable with any decent weight. I replaced an older machine with this and am wishing I hadn't. That one may not have been as solid, but it was so much more comfortable. For the price I'm sure it's not worth bothering to return, so I'll try to modify the knee pads with an aftermarket replacement.”

Helpful Report

Posted 2 years ago

Hi Dave, my apologies about the experience you have had with your order; we also apologize as we understand that there are areas on the design that we can improved upon to deliver a better experience. . However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“i’ve had great experiences with titan but this one was underwhelming. i got a ton of emails about cancellations and shipments and delayed shipments and everything else. in the long run i ended up getting the product but it just randomly showed up one day.”

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Posted 2 years ago

Hello Lucas, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“The short dumb bell was covered in rust and the front edge of one of the bearings was damaged. Looked like they been in someone’s garage and dropped on the cement a few times.”

Helpful Report

Posted 2 years ago

Hello Dan, please accept our sincere apologies if the item you received was rusted and that the front edge of one of the bearings was damaged. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The good news is that it works well. It was extremely difficult to assemble this machine. There are no assembly instructions and the parts diagram is not clear. To fit, the rod that swivels had to be filed down along the front outer edge. Moreover, the holes in the frame and bearing were almost impossible to line up. If it wasn't for the assistance of my neighbor, who is a mechanical engineer, I would have returned the neck machine. Additionally, I had to wipe it down with rust remover to light rust all over the frame.”

Helpful Report

Posted 2 years ago

Hello Vincent, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=24561162&c=3642276&h=M1c0D8AQkeyAL2lNsf4_jWYhnChJLJDW_LvYve8X8Cdz521f&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,806 reviews