Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,811 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product came promptly, and the product is great but iit came with a smal blemish. A hole in the canvas on the bench. Small hole but im afraid it may grow.”

Helpful Report

Posted 2 years ago

Hello, thank you for the review and my sincere apologies about the quality of the item when it was delivered. I have had a chance to check and I can see that a parts replacement has been keyed for you. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you once again for letting us turn this around for you.

Posted 2 years ago

“I bought a 5’ barbell for my 11yr old. The price was great, ordering is a breeze. Downside is that it took almost a month to get to me with multiple shipping delays, false messages about delivery, and when it got to me the tube was ripped in half and the bar is dinged up in a few spots. Not a great experience. I’d return the bar, but don’t want to wait another month to get it worked out. Disappointing.”

Helpful Report

Posted 2 years ago

Hello Jonathan, please accept our heartfelt apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I've just received the Back Hyperextension. I would share two things. I spoke with someone about the reviews for this piece of equipment, particularly about the hard cushions mentioned there. I asked if this issue had been addressed during the time that there was a backlog. The individual asked someone about that and told me it had. I don't that was the case at all. The cushions are stiff and uncomfortable. But they are workable. What was disturbing is that I feel I was intentionally misled. Secondly, the installation drawing is very poor, amateurish in fact. I've been following Titan for some time and have made some purchases. You have some wonderful qualities, although I believe your equipment will become outdated over time. In the meantime, it would serve you well to get the "small things right." Make Titan an easier and more pleasant place to shop and buy from.”

Helpful Report

Posted 2 years ago

Hello James, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Rack is great, however the pull up bar arrived with scuffs and there was missing hardware that was needed to attach the pull up bar to the rack. Customer service was great and has arranged for replacements to be sent out but was initially frustrating not being able to put everything up the day it arrived.”

Helpful Report

Posted 2 years ago

Hello Matt, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Sturdy construction, however the plate holders are only 1 inch thick and does not fit Olympic plates. Easy to assemble, but mine has some wobble to it.”

Helpful Report

Posted 2 years ago

Hello Victor, we sincerely apologize for the product's poor condition. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. We reached out to you last July 21, for more information regarding your concern, but I have yet to receive a response. If you need further assistance, please email info@titanbrands.com and mention PBR Karen.

Posted 2 years ago

“It came very fast but the screws that secure the bad snapped already after just 10 days of using it and she’s only 60lbs And out worry about the overall quality and safety of the bar.”

Helpful Report

Posted 2 years ago

Hello Amanda, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Poorly packaged items, damaged upon arrival, customer service email response was/is delayed (over 2 weeks now and still waiting), other items ordered on back order waiting for shipment. Customer service representatives unsure of each product and place you on hold to read up on item before attempting to give customer an unsure answer.”

Helpful Report

Posted 2 years ago

Hello Jimmy, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you want further assistance, please contact us at info@titanfitness.com and reference PBR Amyra.

Posted 2 years ago

“Got the V3 trap bar. They ship FedEx and one of the corners of my bar was heavily scratched due to the poor handling, box was about half open when I received it. Very sturdy bar, but bad choice to go with powder coat. If it wasn’t powder coat, I’d say it’d be the best trap bar on the market.”

Helpful Report

Posted 2 years ago

Hello Joe, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“First bad experience with Titan Customer service. The 16 inch plyobox was missing the shorter M4x32mm screws. I called customer service and was told that they were out of stock and advised me to go to the hardware store and buy the screws and then file an expense report and submit copy of receipt to request a refund .for the screws. I said that was a lot steps to refund the price of some screws and asked if he could just make a price adjustment and refund a portion of the price and call it a day. This is what Rogue has done in the past. He insisted that the refund process had to be followed. The gentleman was very polite and professional, just wish he was empowered in his position more to be able to make common sense decisions.”

Helpful Report

Posted 2 years ago

Hello Viktor, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to purchase the hardware locally for a partial refund. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Red decals are all peeling off. There are little plastic beads all over the inside of the box that spilled out everywhere when I opened. The product itself is fine, but disappointed the logo was put on so cheaply.”

Helpful Report

Posted 2 years ago

Hello Christopher, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Too expensive”

Helpful Report

Posted 2 years ago

Hello Thomas, please accept our heartfelt apologies if you were not satisfied with our pricing. Unfortunately, prices are affected by many things, such as increases in tariffs, shipping costs, & product costs. Our company’s vision remains to provide quality products at an affordable price to consumers. Your feedback will undoubtedly be used to enhance our pricing. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Product was delivered within a reasonable amount of time. Yet, instruction manual is horrible. Hard to discern what parts are which. The product sits unassembled at this time.”

Helpful Report

Posted 2 years ago

Hello Glenn, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I was unpleasantly surprised to find large chips on my newly purchased uprights and cross members. This was quite displeasing as this was a new purchase and my first experience buying from Titan.”

Helpful Report

Posted 2 years ago

Hello Eric, please accept our heartfelt apologies for the damages to the item upon arrival. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had issued a partial refund to cover the damages. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance

Posted 2 years ago

“I gave Titan Fitness a two because my mom had to mail it to me since I live in HI. So stupid!”

Helpful Report

Posted 2 years ago

Hi Jason, thank you for the review and my apologies about this as we are not able to provide shipping to Hawaii at this time. We are working to make improvements so that this will be available to our customers in the future. We do apologize for any inconvenience this may cause you.

Posted 2 years ago

“This dip station is fantastic. The only problem is that the instructions were torn and covered in mold. They reeked and the box had to be jettisoned from the house. That’s a shame. But that actual piece of equipment is very sturdy and the handles feel fantastic.”

Helpful Report

Posted 2 years ago

Hi Daniel, while we are thrilled to know that you are satisfied with your purchase, we do apologize about the way the item was packaged and/or delivered. We value our customers' experience and are constantly working to improve our packaging as to survive the rigors of transit and the usual wear and tear.

Posted 2 years ago

“I am missing some hardware to assemble my competition bench. There were no M8 Spring Washers and no Nut Covers. Both are on the hardware list and in the assembly instructions, but upon opening the box were not in my specific kit. Also there were a lot of metal bead-like debris inside the leg of the front leg. Not sure if it’s debris from machining but it dumped out all over my floor upon opening. Slightly frustrating/a nuisance. Also the box was damaged in transit and there are some scuff marks/scratched to the frame from that, and there was moisture inside the plastic wrapping of the back pad. Presumably from the box having a whole in it, it let in water/moisture. Wish it were wrapped better to avoid damage in transit.”

Helpful Report

Posted 2 years ago

Hi Phil, thank you for the review and my apologies about the experience you have had with your order. I have had a chance to check and I can see that one from our team has reached out to you and a replacement order was keyed. We have yet to receive a response however to the last email we sent on 07/26. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“The lat tower is a very ordinary piece of equipment. Dreadful instructions make it extremely difficult to put together. Only non Titan YouTube videos made it possible. Why Titan don’t do their own videos if they insist on poor instructions is unbelievable.”

Helpful Report

Posted 2 years ago

Hello Daniel, please accept our sincere apologies if the manual is difficult to understand. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and consider creating videos for our products. In the future, in case you experience a hard time with the assembly, you may also reach out to our product team, and they will be glad to assist you with the step-by-step procedure. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Bench arrived missing hardware. Have to wait 5-7 business days for the replacement hardware - no option to expedite shipping.”

Helpful Report

Posted 2 years ago

Hello Alisha, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Online shopping experience was good. Shipping information and updates were way off, the product came a week later than first noted. There was a small damaged piece on the equipment and there were a lot of cosmetic imperfections as well. The lack of assembly/install instructions was also pretty shocking. I basically had to read through the reviews to figure out different methods people used to install the squat rack.”

Helpful Report

Posted 2 years ago

Hi Zach, thank you for the review and we do apologize if we were not able to provide a positive experience for you. We have sent you an email on 07/19 to find out how we can assist however we have yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“I gave it a two star because I had to have it delivered at a relatives home even though she leaves in the colonias because Titan doesn't recognize my home address. I already contacted you guys in this but still nothing. The packaging was good , the product is good . The instructions are online only and I had to download n print them. You guys sell a good product , if only you'd get the delivery service , customer service in line I'd be awesome!”

Helpful Report

Posted 2 years ago

Hi Roberto, while we are ecstatic to find out that you are satisfied with your order, our apologies that your address was not located at our website. Our online team is currently working on updating our servers so any address entered will be verified. For now, our sales team can assist placing an order over the phone for instances like this. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. his is on us and we'll strive to do better.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,811 reviews