Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,811 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The finishing of the product was sub-standard. There are dings in the metal and it Looks as if it has been previously used. Further, the metal wires used on the packaging cover were completely rusted. They cut into my finger when I was trying to open the packaging. Poor experience so far”

Helpful Report

Posted 2 years ago

Hello Rupesh, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I ordered the new USA made SSB. It probably should have been sold as a scratch and dent. There were a ton of surface scratches like someone had put plates on it and racked it a bunch, there were a few deep scratches too. I was surprised the sleeves are not welded. It did say it in the description but I didn't realize the SSB had such a major redesign.”

Helpful Report

Posted 2 years ago

Hi Daniel, thank you for the review and my sincere apologies that the item was delivered in a very unsatisfactory condition. Thank you for replying back to our follow up email on 07/15 however, we've yet to receive a response from the last email we sent on 07/22. Please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“The first order I placed was missing pieces. It was quickly rectified to my satisfaction. I continued to order equipment and was pleased with the service. Until I placed an order and needed to cancel it immediately. I was told the order had already been sent to the shipper and couldn't be canceled which was ridiculous because it was literally a 15 minute wi dow from placing the order to requesting the cancelation. I took the hit and went ahead and accepted it. I then placed an order after that and needed to return it. I called FedEx and was told they could return it to the shipper before it reached my state, they did so. I then learn I am still being charged 80.00 shipping fee. That is unacceptable. I am extremely displeased with this exorbitant fee for an item I never took possession of.”

Helpful Report

Posted 2 years ago

Hello John, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to any orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Unfortunately, the return cost is being paid to the carrier, which is why we have to charge the customer for the return shipping cost as we don't have control over it. Please email us at info@titanfitness.com with the subject line PBR Amyra if you require further assistance.

Posted 2 years ago

“I was missing a .5lb weight when my package arrived.”

Helpful Report

Posted 2 years ago

Hello Troy, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on July 10, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The bars are smaller than the opening of the of the Olympic plates.”

Helpful Report

Posted 2 years ago

Hello Wesley, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and noticed that you've already spoken with one of our product specialists, who asked you to submit photos of the item showing the issue on July 06, 2022, but we have yet to hear back. You can still contact us at info@titanfitness.com with the subject line PBR Amyra, and we will be happy to assist you further.

Posted 2 years ago

“I ordered 2 45lb dumbells and I received 1 45lb dumbell and 1 50 lb dumbell.”

Helpful Report

Posted 2 years ago

Hello Ruben, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Received the order quickly. The box came in badly damaged and I am missing the parts/tools to put the machine together”

Helpful Report

Posted 2 years ago

Hello Dennis, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on July 10, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Bought the linebacker landmine attachment with stand, and 100lbs (25lb bumpers). The attachment is cool, could’ve done without this style of stand. Definitely takes 2 to load which is useless to me. More of a hazard than helpful. The bumpers appear to be lighter than 25lbs but I haven’t weighed them. Got a few rusty bolts. If anyone wants a stand, got one for sale, cheap.”

Helpful Report

Posted 2 years ago

Hi Curtis, Thank you very much for the review. We do apologize that the items did not satisfy your expectations. Our items are usually designed with safety as a priority, however, my apologies again if we missed the mark. Our manufacturers are working constantly to make improvements on designs to maximize functionality and comfort. However, we value our customer's experience and we will use the feedback to make us better and to achieve 100% satisfaction. Also, for the Bumper plates, the weight tolerance would be +/- 1% of Claimed Weight.

Posted 2 years ago

“I’ve ordered thousands of dollars of products from Titan. They’re good quality. Policy of not matching prices is eh. But their assembly/manuals needs work. Especially when I’m sent the wrong instructions. I did however have a pleasant experience with tech Dominic. He was super helpful.”

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Posted 2 years ago

Hello Matthew, please accept our sincere apologies if the manual you received is not the correct manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that we are providing our customers with the correct manuals. We are delighted that you are satisfied with how our customer service handled your concern. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Was mixing hardware. The box was open when it arrived, due to our packaging”

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Posted 2 years ago

Hello Amanda, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that what you have ordered is an item from scratch and dents. Please be advised that scratch and dent deal - item may have missing hardware, cosmetic damage, and/or chipped powder coat. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Shipping sucked came in two parts one part was late....”

Helpful Report

Posted 2 years ago

Hello Santiago. We were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Please email us at info@titanfitness.com with the subject PBR Amyra so we can assist you further.

Posted 2 years ago

“I haven’t received the full ordee”

Helpful Report

Posted 2 years ago

Hello James, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I sent you an email on July 08, 2022, confirming which item has not yet been delivered, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“Irritating the flat foot rack does not come with plate storage pins. Ordered the bolt down rack extension and sliced it up as soon as it arrived. To my annoyance, I need to add a 5/8" extension on one leg and a 3/4" extension on the other. Why dont they match? Speaking of not matching, the front (tighter) hole pattern matches my existing walk in rack, but the side hole spacing is actually different. Why?”

Helpful Report

Posted 2 years ago

Hello Joshua, please accept our sincere apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our warranty specialists, who advised you that the racks that we sold previously are designed and made differently from the ones that we sell currently. That would explain why some of them would have compatibility issues. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“First off. It’s does not come with instructions on how to put it together. They blame it on them trying to be more green. Yet you should see all the plastic and foam they use to package it. Packaging was good. It looks very well built. Except the stop post is to long and the plate weights hit it.”

Helpful Report

Posted 2 years ago

Hello Mike, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at http://www.titanmanuals.com/pdfs/ABBACK.pdf. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Box arrived damaged and half opened.. seat and back rest are ripped, main seat bar has bad welds. Scratch n dent is one thing. But torn and bad welds with holes not good!! Will be returning poor quality product”

Helpful Report

Posted 2 years ago

Hello Ben, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our customer service specialists, who had processed a full refund for you without returning the item. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Item came damaged. Usable but disappointing especially for the price.”

Helpful Report

Posted 2 years ago

Hello Daniel, please accept our heartfelt apologies if the item you received was damaged during shipping. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who processed a partial refund to cover the damages. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance

Posted 2 years ago

“Fast shipping but QC needs to improve. Multiple imperfections that will lead to rust in the future.”

Helpful Report

Posted 2 years ago

Hello Dylan, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The second box of my shipment came a week later and the box was broken in half.”

Helpful Report

Posted 2 years ago

Hello David, please accept our heartfelt apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“It doesn't "correctly" fit my dumbbell set. Granted I'm mixing a ROGUE 5-50s urethane set with a Titan rack.... And there's probably some disclaimer written in the description somewhere that it only works with Titan products, but it SHOULD fit.... the bolts are SOFT and require patience and effort to NOT round them during installation.... it'll work and the dumbbells are off the floor (finally) at a great price (Definitely affordable)..... Mixed emotions on this purchase.”

Helpful Report

Posted 3 years ago

Hi Joseph, I'm sorry to hear that the item did not live you to your expectations. The Dumbbell Weight Rack does accommodate various dumbbell sizes regarding racking the dumbbell however, for fitting all parts of the set, I'm afraid it will vary depending on the size or the width of each dumbbell. Many times, the measurements listed on the page can help you make that determination.

Posted 2 years ago

“You ruined my joy by sending to me an inferior product---the quality control for this kettlebell was poor. The kettlebell is surface is pitted and there is a large 1MM metal seam across the bell and I had to file and sand smooth the very unfinished handle.”

Helpful Report

Posted 3 years ago

Hello Peter, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 16, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,811 reviews