Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,811 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Packaging was terrible. Luckily the product works so far”

Helpful Report

Posted 3 years ago

Hello Nathan, please accept our heartfelt apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We are glad that the item works fine. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“Still waiting on missing feet covers. Preacher bench came in with no feet.”

Helpful Report

Posted 3 years ago

Hello Howard, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“box is completely destroyed. One side of box is missing. Intend on attempting to assemble this week and will see if there’s anything missing as the box was open. Parts visible with box not opened have visible scratches and dents.”

Helpful Report

Posted 3 years ago

Hello Calum, please accept our heartfelt apologies if the box of the item you received was damaged during shipping. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement part order for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“The product overall is great once assembled. There was an incorrect count of washers/fastened and one of the legs did not have a hole pre-drilled. We had to drill out the hole to continue reassembling. Also, the coating was already chipped and delaminating from the framework. Outside of that, no complaints.”

Helpful Report

Posted 3 years ago

Hello Alex, please accept our apologies if the item you received has an incorrect count of washers and one of the legs did not have a hole pre-drilled. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible and ensuring that our warehouse team properly inspects each item before shipping to guarantee that the correct one is sent. If the item fails in any way, you can file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanfitness.com and reference PBR Amyra, and we will be more than happy to assist you.

Posted 2 years ago

“I ordered a short wall mounted pulley system v3. The box it came in is in good shape, I thought it was a good sign. However, when I started counting all my parts against the part list. Again, major parts are missing, these are not little screws or washers, these parts are big, and they cannot be missing from the box. The piece which sliding up and down with 4 pulleys attached is missing. The u-shape piece where 3 pulleys are attached is missing. Again, I have a bunch of useless metals sitting in box.”

Helpful Report

Posted 3 years ago

Hi Thong! We sincerely apologize for the oversight of these crucial parts missing from your S&D purchase. I confirmed that we have provided a satisfactory resolution to resolve this. We apologize that it didn't work out as it should have, but we appreciate you allowing us to make this right!

Posted 2 years ago

“Box was completely arrived upon arrival. Hoping the rope wasn't damaged.”

Helpful Report

Posted 3 years ago

Hello Christopher, please accept our heartfelt apologies if the item arrived with a damaged box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanfitness.com and reference PBR Amyra and we will be more than happy to assist you.

Posted 2 years ago

“You have been responsive and professional in emails . But that is the only positive about this experience . I ordered 3 Items - 1 came , 1 was delayed forever and still not complete, 1 was canceled and still have not received refund on credit card (well past the 7 business days). I can’t order equipment through you anymore as I’m trying to run a business and it’s to unreliable.”

Helpful Report

Posted 3 years ago

Hello Korey, please accept our heartfelt apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I looked through your account and found that you had already spoken with one of our customer service specialists, who had issued a replacement T-3 Series Independent Squat Stand that was delivered on June 05, 2022. As for the refund, I have checked, and it was issued on May 18, 2022. Please email us at info@titanfitness.com with the subject line PBR Amyra if you require further assistance.

Posted 2 years ago

“My initial impression of Titan Fitness is rather poor. I tried to contact them via email months ago but never received a response about my question. Recently I found a particularly good deal on their website for something that I was looking for so I ordered it. This particular purchase went acceptably well but having a company never respond to a communication is not a good sign.”

Helpful Report

Posted 3 years ago

Hello Alex. We appreciate your feedback. Please accept our apologies if you did not receive a response from us. I reviewed your account, and unfortunately, I couldn't locate any emails from you; if you have an outstanding issue, please reach out to us at info@titanfitness.com and reference PBR Amyra, and we will be more than happy to assist you.

Posted 2 years ago

“The good; sturdy, heavy duty The bad; fitment, nothing was welded at the correct angle, main bar warped (on flat surface one corner was up 3/4", both support legs when attached were kicked out to the side. To mount I hade to use too much brain to estimate where everything should be when mounted, mount the parts individually and then force them to bolt together.”

Helpful Report

Posted 3 years ago

Hello Troy, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. If the item fails in any way, you can file a warranty claim using this link: https://www.titan.fitness/warranty. Please email us at info@titanfitness.com and mention PBR Amyra for further assistance.

Posted 2 years ago

“I was told I will get a call the day before delivery To schedule the freight delivery. That was important to me because I can open the bay doors of my gym and have it brought in and placed inside so it could be assembled. Unfortunately this was not the case. As a matter of fact, I received an email that it had been delivered. I was an hour away, it was left outside my building, in the parking lot, a 324 pound box, and me a female by myself how do you figure out how to push that into my building. I was able to do so. I have not been able to set it up yet. It does appear to be packaged very well.”

Helpful Report

Posted 3 years ago

Hello Susan, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier issues that occurred after the order was shipped. Unfortunately, we have little control over these. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. Regarding FedEx, Freight orders are instructed to reach out to the customer first to schedule a delivery. If FedEx failed to do this, I highly suggest you contact FedEx's customer service to file a complaint. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“I received my battle rope and it was already damaged and had torn ends coming out from the main body of the rope. Very upset”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our heartfelt apologies for any damage to your order during delivery. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. We have sent you an email and provided you with a 10% coupon for future use in exchange for the inconvenience. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The sissy squat is very flimsy. Not sturdy at all. I will soon just pay 800.00 for a good sturdy well built sissy squat.”

Helpful Report

Posted 3 years ago

Hello Aaron, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I sent you an email on June 16, 2022, asking for photos or videos, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“I was disappointed to learn that an offer mailed out to me within the last 2 months with my previous was no longer being honored. An out of stock item became in stock and i purchased it quickly so I could train for competition.”

Helpful Report

Posted 3 years ago

Hello Damon, please accept our heartfelt apologies if the offer you received can no longer be honored. Your feedback will undoubtedly be used to enhance Marketing strategies in providing offers to customers. To avoid customer confusion, we will consider putting the expiration date for all offers we send. I reviewed your account and found that the offer has expired. You may subscribe to our newsletter to get updates on our sales and promotion. You may also contact our sales team to check for any available discounts. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“The hyper extensión showed up in terrible shape with multiple deep scratches. The Yukon bar showed up in great shape. The chambered multigrip bar showed up in very damaged packaging with the bar sticking out and damage on the bar. Will update after reaching out to customer service.”

Helpful Report

Posted 3 years ago

Hello Joe, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We sent you an email on June 15, 2022, asking for photos, but we have yet to hear back. Please email us at info@titanfitness.com with the subject PBR Amyra so we can assist you further.

Posted 2 years ago

“The bearing assemblies were both crooked and did not bolt up correctly. Emailed customer service and have not heard back yet”

Helpful Report

Posted 3 years ago

Hi Matthew! We sincerely apologize for your experience. It is our top priority to ensure you are satisfied with your experience. I reviewed your account and found that we have issued a replacement bearing that has been delivered on 06/09/2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“First product opened had no manual and roughly half of hardware missing. Awaiting ASAP shipment of hardware.”

Helpful Report

Posted 3 years ago

Hi David! We apologize for your experience with us. It is our top priority to ensure you are satisfied with your experience. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. I reviewed your account and found that we have issued a replacement for the hardware that was delivered on 06/05/2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“The website says the holes are spaced two inches which is the same as my Rogue rack. The mounting holes are not even close to being centered enough to get just two bolts in. I contacted Titan to do a warranty exchange and they sent me a replacement but it had the same exact issue. This leads me to believe that all of them are not spaced properly so I just dealt with it and bought smaller hardware. After spending $20 on 1/2 hardware that is small enough to fit in order to mount it, I wish I would have just bought the similar Rep Fitness offering.”

Helpful Report

Posted 3 years ago

Hello Ryan, please accept our heartfelt apologies if the item you ordered did not match your expectations. Non-titan items are not guaranteed to work with our products. We're glad the product met your needs despite the bad experience. Please email us at info@titanbrands.com with the subject line PBR Joanna if you require further assistance.

Posted 3 years ago

“Titan X-3 Series bolt down rack did NOT come with the required amount of hardware for assembly. I had to go to the local hardware store to pick up boxes of nuts, bolts, washers, and spring washers due to the hardware that arrived only having 1/3rd of what was required and because of the size of the bolts the cost was over $90 total for the hardware needed. Extremely disappointed.”

Helpful Report

Posted 3 years ago

Hi Kyle! We sincerely apologize for the experience you had with us. Your feedback will be used to enhance our shipping process by ensuring that our warehouse team properly inspects the item before shipping to confirm that all parts are present and correct. I reviewed your account and found that we issued a partial refund for the missing hardware on June 17, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Package was a really bad shape and the equipment was scratched up a bit.”

Helpful Report

Posted 3 years ago

Hello Christopher, please accept our sincere apologies if the item you purchased arrived in bad shape. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. I sent you an email on June 14, 2022, asking for photos, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“i like the products but the quality is inconsistent. I have purchased 3 adjustable squat boxes and 2 of them have a faulty security latch. The pin gets stuck in the open position from day one and this means the box will spontaneously collapse when working with clients. Even with light weight, this is scary, but with heavyweight it is dangerous. I don't know how to fix the mechanism”

Helpful Report

Posted 3 years ago

Hello Lara, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. I sent you an email on May 31, 2022, with possible solutions to your concern, but I have yet to hear back. You can still contact us at info@titanbrands.com with the subject line PBR Joanna, and we will be happy to assist you further.

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,811 reviews