Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,814 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Tell us how Titan Fitness made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Several of the parts were bent, the hardware was all thrown together in the same bag and was unlabeled, and some bolts didn’t fit.”

Helpful Report

Posted 3 years ago

Hello Brad, please accept our heartfelt apologies for the defective parts you received. Your feedback will undoubtedly be used to improve our shipping procedure, ensuring that our warehouse team properly inspects the item before shipping to ensure that all parts are in top condition. I sent you an email on May 19, 2022, offering some solutions to your concern, but I have yet to hear back. Please email us at info@titanbrands.com with the subject PBR Joanna so that we can assist you further.

Posted 3 years ago

“Poor packaging was destroyed on arrival which allowed some small scratches on the machine. Also missing two nuts required for assembly, so it involved a trip to Home Depot to even assemble.”

Helpful Report

Posted 3 years ago

Hello Tate, please accept our deepest apologies for any missing hardware or damage during shipping. We value our customers' feedback and are constantly working with shipping carriers to enhance our packaging so that it can survive the stresses of transit. I sent you an email on May 18, 2022, offering some solutions to your concern, but I have yet to hear back. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Fabric on the bench is loose and in the middle of the bench pad there is a lump”

Helpful Report

Posted 3 years ago

Hello Robert, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will certainly be used to improve the products we manufacture in order to achieve our goal of providing the highest quality possible. I looked through your account and found that you had already spoken with one of our product specialists, and they had already processed your replacement order. If you need further assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“The barbells are great, however, the bench I ordered is sub-par at best. When positioned in an incline position, the back of the bench is supported only on the right side, not on the left. This causes the bench back to angle left, both canting the long left edge downwards and moving the head of the bench towards the left. When incline pressing, the bench back can be felt doing this, thus, leading to an uneven pressing motion. I've tightened every nut, bolt and screw and the issue persists. Either the design of the bench is flawed or the tolerances are simply not tight. I would not purchase the bench again.”

Helpful Report

Posted 3 years ago

Hello Michal, Please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that we sent you an email on 5/16/2022 with possible solutions to your concern, but we have yet to receive a response. If you need further assistance, you may email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“I was excited for my squat stand, but it arrived a week and a half late and with missing parts. Hopefully the missing parts won't take as long to arrive as the original shipment did.”

Helpful Report

Posted 3 years ago

Hello Toussaint, please accept our heartfelt apologies if the item you ordered arrived late or was incomplete. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the item to confirm that all parts are present. I checked your account and found that the replacement order was received on May 17, 2022. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Overall the equipment is good but the barbell and plate holder showed up damaged and I was told to shove it. The rack and plate holder also showed up with no instructions”

Helpful Report

Posted 3 years ago

Hello Nathan, please accept our heartfelt apologies if the items you ordered were damaged during shipping. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. The rack's manual may be found at http://titanmanuals.com/pdfs/T3FLDUP.pdf. Please contact us at info@titanbrands.com and mention PBR Joanna so we can assist you.

Posted 3 years ago

“Nice built accessory but does NOT fit all 3x3 racks. I would not under unless you have a Titan rack”

Helpful Report

Posted 3 years ago

Hello Jacob, please accept our heartfelt apologies if the item you received did not meet your requirements. We cannot guarantee that our products will work with non-Titan items. Please contact info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“IT ARRIVED IN A GOOD TIME FRAME. BUT I WAS VERY DISAPPOINTED IN THE OCTAGON. I KNOW WE ORDERED IT FINAL SALE DENT/SCRATCH BUT IT CAME IN WITH A 5 INCH TEAR IN THE SIDE OF IT. NOT A SCRATCH, IT WAS ALL THE WAY THROUGH THE OUTSIDE MATERIAL AND SOME OF THE FOAM. THE INTEGRITY IN THAT IS QUESTIONABLE. ESPECIALLY SINCE THE PRICE DIDN'T REFLECT THAT TYPE OF DEFECT. I COULD HAVE PAID $30-$50 MORE AND GOTTEN THE SAME SIZE OCTAGON WITH NO DEFECTS.”

Helpful Report

Posted 3 years ago

Hello Sonya, please accept our heartfelt apologies for the poor quality of the item you received. I sent you an email on May 13, 2022, offering some solutions to your concern, but I have yet to receive a response. Please contact us at info@titanbrands.com with the reference PBR Joanna so that we can assist you further.

Posted 3 years ago

“Guide rods on lat tower were slightly bowed/bent. After over a week I was told parts could not be sourced, so the only option was to return. Was hoping for better option since it received with defective parts. So I wasted my time assembling it and now would need to spend more time to disassemble it, so I can get a replacement to assemble again. I'd be better off going to a local machine shop and sourcing the parts myself. Plus the some of the nuts and bolts came rusty. Seems to be a coin flip when dealing with titan. The packaging does seem to be improved from how it used to be”

Helpful Report

Posted 3 years ago

Hello William, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our warehouse team thoroughly inspects the item before shipping to guarantee that we are sending the finest quality possible. I reviewed your account and orders to see if there was anything we could do to improve your experience. Unfortunately, I was unable to find a better solution than returning the item for a replacement. I see you've opted to keep the item and locate the parts locally. Please email us at info@titanbrands.com and reference PBR Joanna if you still require additional assistance.

Posted 3 years ago

“Unfortunately they shipped one wrong part in a two part shipment. However they were quick the remedy the situation and ship the proper item after being reached about it.”

Helpful Report

Posted 3 years ago

Hello Ian, please accept our heartfelt apologies if you received the wrong item. Our warehouse team may have been confused about the items they're shipping and selected the incorrect item for your order. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to guarantee that the correct item is sent. I reviewed your account and found that the replacement order arrived on May 6, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“My order was shipped right away and scheduled for delivery 4/7. Then it took some very wrong turns via fedex. Even after it had been flagged as undeliverable on the fedex site I had to email support numerous times to get a new bench shipped. The second one arrived 5/2. I realize fedex is not under your control, but perhaps stronger status linking on your side would have made resolution faster than me having to manage the process. Thank you for seeking the input.”

Helpful Report

Posted 3 years ago

Hello Kevin, we found your account and discovered that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will undoubtedly be used to enhance our shipping procedure and guarantee that our partner courier delivers the package to you on schedule. I reviewed your account and found that the replacement order arrived on May 3, 2022. Please contact info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“It is missing the hardware to put it together. Waiting for response from support.”

Helpful Report

Posted 3 years ago

Hello Eloy, please accept our sincere apologies for the parts of your order that were missing. This feedback will be used to enhance our shipping process and guarantee that all parts are included before shipment. I checked your account and saw that on May 3, 2022, a partial refund was issued. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“My order came in a timely manner however when I received the medicine ball it was filthy with stains that required a good bit of scrubbing to remove. The ball is in good functional condition but I as disappointed to see the surface condition.”

Helpful Report

Posted 3 years ago

Hello Derek, please accept our heartfelt apologies for the item you received being in such poor condition. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the item before shipping. Our goal is to supply our customers with the highest quality product possible. If you want further assistance, please contact us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“Box was very tore up and covered in dust, but product was fine”

Helpful Report

Posted 3 years ago

Hello Jerrod, please accept our heartfelt apologies for the state of the box in which your order arrived. Unfortunately, we have little control over these issues, and our carriers do their best to deliver the item as safely as possible. Your feedback will undoubtedly be used to enhance our shipping procedure and ensure that your item is delivered safely by our partner courier. If you want further assistance, please contact us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“My equipment was delivered very far from my house and I had to drag it over :(”

Helpful Report

Posted 3 years ago

Hello MIke, please accept our heartfelt apologies for the way your item was delivered by our partner courier. We're also unhappy that you had to drag the package over to your home. Unfortunately, we have little control over these issues, and our carriers do their best to deliver your order as safely as possible. Your feedback will undoubtedly be used to enhance our shipping procedure and ensure that our partner courier takes proper care of the shipments. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Power rack looks nice, but adjustable bench leg is full of tiny metal balls that spill out everywhere. Makes a huge mess in my home gym whenever I move it.”

Helpful Report

Posted 3 years ago

Hello Corey, please accept our heartfelt apologies for the poor quality of the item you received. We will undoubtedly use your feedback to enhance the products we manufacture in order to achieve our aim of providing the highest quality items. If you need further assistance, please email us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“it was delayed and the package came beat up and the end caps completely smashed outwards hopefully usable but a little dissapointed”

Helpful Report

Posted 3 years ago

Hello James, please accept our heartfelt apologies if your order took so long to arrive or if it was damaged during shipment. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that the item is well packaged and that our partner courier takes good care of it during delivery. I checked your account and found that the replacement order arrived on May 14, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Paid for an item that was supposed to be in stock and was due to be shipped out on March 23, 2022. We are now going into May and I am still waiting on my item. The worst thing about it is Titan could not make an attempt to keep me notified as to what was was going on. This is just bad customer service. Then have been given several ship dates as to when I will get my item. Not holding my breath Titan would deliver in this coming month.”

Helpful Report

Posted 3 years ago

Hello Troy, please accept our heartfelt apologies if you have not received an update on the progress of your order. We will definitely use your feedback to enhance our processes and keep our customers informed about the status of their orders. Unfortunately, due to an increase in orders, our inventory is now moving quite quickly. I checked your account and it seems that the Full Deadlift Platform With 8 Rubber Tiles is out of stock until May 17, 2022. Backorder times are estimates, so your order may come sooner or later than expected, based on a variety of factors such as quality and manufacturer delivery delays. If you require further assistance, please email us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“Product is great!! Hence the 2 stars. The initial response was good. Then it went bad. Y’all went silent. On the website I saw 2 expected dates for this product to be in. With no response from titan. Updates would of been good and made this a good experience. I called and responded by email only to get no response from titan”

Helpful Report

Posted 3 years ago

Hello Bart, please accept our deepest apologies for the lack of communication regarding the status of your order and if delivery took longer than expected. Due to a surge in orders, several items in our inventory are not staying in stock for more than a day or two. Also, backorder dates are estimates, so your order may arrive sooner or later than expected, based on a variety of factors such as quality and manufacturer delivery delays. I checked your account and found that your order was delivered on April 27, 2022. Please email us at info@titanbrands.com and refer to PBR Joanna if you require further assistance.

Posted 3 years ago

“Appears to be from the “scratch and dent””

Helpful Report

Posted 3 years ago

Hello Felix, please accept our heartfelt regrets for the poor quality of the item you received. We will surely use your feedback to enhance our shipping process, ensuring that our warehouse team thoroughly inspects each item before shipping to guarantee that we reach our aim of providing the best possible quality to our customers. I sent you an email on 5/11/2022 offering some solutions to your concern, but I have yet to hear back. You may still contact us at info@titanbrands.com, referencing PBR Joanna, and we would be happy to assist you further.

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,814 reviews