Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,814 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Does not fit older models of the T2 rack. I missed that detail in the description, and it does not show up in the manual. It would be great if Titan sold an adapter to extend the brackets for older model power racks.”

Helpful Report

Posted 3 years ago

Hello Michael, we sincerely apologize if the item does not meet your requirements. Our listings do mention that the new attachments will not fit the older models. We suggest submitting a product suggestion on our site for the adapter!

Posted 3 years ago

“I'm pretty sure that I was charged twice for the incline bench I ordered. That's what my bank account reflects. I thought they canceled the bench because it was taking so long with no correspondence but it ended up coming last week. And I was charged again. I haven't had issues before this transaction.”

Helpful Report

Posted 3 years ago

Hello Aaron, please accept our deepest apologies for the duplicate charges you are seeing for the Incline Bench you purchased. The original charge is just an authorization for the true charge that was scheduled to be processed. I sent you an email on 4/26/2022 requesting a screenshot of the duplicate charge, but I have yet to hear back. If you still notice a duplicate charge, please email a screenshot to info@titanbrands.com and reference PBR Joanna so we can look into it further.

Posted 3 years ago

“Items took 2 weeks to arrive due to FedEx and labelling issues”

Helpful Report

Posted 3 years ago

Hello Mark, we were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. I found your account and confirmed that you received everything on April 11, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“The Bar is great, really love the balance and the welds look good. It arrived scratched up though. Not sure if the packing played a part or not. Was out of town the day it arrived, I called a friend to put it in my garage. I am not sure if you realize this, yet FedEx , at least in my area, just throws heavy boxes in your driveway, not even bringing them to the door. The box it came in was all beat up and the end of the bar had scratches through the powder coat. This does not effect the use yet is really disappointing for a brand new purchase. I am going to send this message to customer service with some pics I took when I removed it from the box.”

Helpful Report

Posted 3 years ago

Hello Jeffrey, we regret that our partner courier damaged the item while in transit. I was able to locate your account and notice that a partial refund was issued for the damages on 4/15/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Scratch and dent item was missing pieces that are required to even use any of it. I was also missing all the nuts and bolts which I know is a disclaimer but really, all the hardware? And a main piece of equipment needed to even use it. You are sending the missing piece but now I have to wait for FedEx to schedule, delay, schedule, delay, and hopefully deliver it without tearing the box open and loosing my 1 piece I need.”

Helpful Report

Posted 3 years ago

Hello Ryan, we are deeply sorry for the poor quality of the item you received, as well as the missing hardware. I was able to locate your account and saw that the replacement order was shipped on April 17, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Package (tube) was opened on one end. Damage to the bar end. The bar itself is 1.75" short so it is not rackable like my barbells. That was my fault for not double checking bar specs before ordering. The plates stay on well. Knurling is nice. Could use knurling in the middle for more close grip exercises.”

Helpful Report

Posted 3 years ago

Hello Darren, please accept our heartfelt apologies for the poor quality of the item you received. We will absolutely take your feedback into account in order to improve the quality of our products and ensure that our warehouse team properly inspects them before shipment. I requested photos by email on 4/23/2022 but received no answer. You may still submit pictures of the defective item to info@titanbrands.com with the reference PBR Joanna so that we can find the best solution to your concern.

Posted 3 years ago

“I got the beam For my daughter to practice on, but As soon as I stepped on the Beam, I knew we needed to return the item. The beam is way too squishy. It truly has a soft foam feel to it, which is far from what a beam or practice beam should feel like.”

Helpful Report

Posted 3 years ago

Hello Michael, we apologize for the poor quality of the item you received. I found your account and saw that a return request was completed on 4/25/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“First time that i tried to order something i clicked “place order” and nothing happened and the page closed. I got no notifications or emails saying that an order was placed. I waited about 10 min, and figured i would try again. This time after i placed the order it took me to a completion page and sent me an email saying order recieved, etc. Fast forward a week and i have 2 lat pulldown machines delivered 1 after the other. Cant find a receipt or anything for one, however i was charged for it. Luckily I have someone who is willing to buy it from me. Annoying experience, but the product itself is just fine.”

Helpful Report

Posted 3 years ago

Hello Ethan, we apologize for the issue you encountered while placing your order on our website. We will definitely take a look into this to ensure that other customers are not experiencing the same issue. We're glad to learn that you sold the duplicate item to someone else. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Packing was poor, bar ends came out of box and were damaged. Bar quality is also very poor. Not first bar I have purchased from Titan, very disappointed. Bar is still servicable and I will not ask for return.”

Helpful Report

Posted 3 years ago

Hello Kevin, thank you for your candid feedback. We always appreciate any feedback we receive as it is used to help improve our customer's experiences. If there is anything else we can be of assistance with, please don't hesitate to reach out.

Posted 3 years ago

“Ordered a 60lb weighted vest and it didn't come with a belt to tighten it. Put in a ticket but haven't heard anything back from anyone. Will update if they ever get back to me.”

Helpful Report

Posted 3 years ago

Hello Josh, we truly apologize that a part of your order was missing, and for the delay in responding to your concern. I looked into your account and found that the replacement order was delivered on 4/14/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“I received no less than 20 emails for my order. Every email was duplicated. I have no issue with the equipment.”

Helpful Report

Posted 3 years ago

Hello Ronnie, please accept our heartfelt apologies for the several emails we sent you. Our marketing communications can be unsubscribed from at any time. Please send an email to info@titanbrands.com with the subject PBR Joanna so that we can assist you further.

Posted 3 years ago

“Shipping on this order was an absolute nightmare. Part on FedEx for being slow and part on Titan because I had to beg for tracking info, besides the first attempt at shipping getting ALL recalled because 1 item was canceled. Then assembly instructions. Holy hell! Let’s start with maybe a QRL code like the rest of the world instead of some long code of jumbled letters. Then, make it BIGGER and labeled better with real instructions, not just a quick sentence with numbers and arrows. Not everyone is an engineer. Then, you add parts, like bushings, that aren’t even needed. And the hardware packs…could you please make it slightly more difficult to open and maybe destroy the label under the hardware better so we can guess at what part we are holding in our hands? That would be great! Good quality equipment for the cost, but damn if the rest doesn’t take away from the experience!”

Helpful Report

Posted 3 years ago

Hello Stephen, please accept our heartfelt apologies for the difficulties you had with your order. This feedback will be used to enhance our delivery procedure as well as the information provided in the user's manual. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“I’ve ordered a bunch of stuff from Titan and am satisfied overall. This review is for the chest press machine (scratch and dent) only. The first of 2 boxes arrived on Wednesday. The second was marked “ready to go” 9 days ago but hasn’t been picked up from their warehouse by FedEx yet. An inquiry to Titan’s customer service revealed that there’s a 10-day shipping delay so it might not be their fault. The odd thing is that items I ordered after this item (which also originated from the same area and are heavier ) have already arrived. I haven’t opened the box from this order that was delivered because it arrived wrapped with a ton of packing tape and I don’t know what the contents are supposed to be. I’ll wait until the second box comes to do a parts inventory. I’ll post an updated review once I receive my complete order.”

Helpful Report

Posted 3 years ago

Hello Vincent, we sincerely apologize for the difficulties you had with your order. I looked into your account and found that the replacement order was placed on 4/19/2022 and is expected to arrive by the end of the day on 4/24/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“When I spend &800 on a piece of equipment the least I can get is a paper copy of the manual. Try putting this together and your phone always closes by the time u finish one step. Come on people are we getting that cheap.”

Helpful Report

Posted 3 years ago

Hello Chad, we sincerely apologize for the lack of detail in the user's manual. Please contact us at info@titanbrands.com with the reference PBR Joanna if you still need assistance with the assembly of your item.

Posted 3 years ago

“No one responds to any emails that were sent. When the restock date changed no one reached out. The bar finally arrived with no box laying in my driveway. I will not purchase from this company again.”

Helpful Report

Posted 3 years ago

Hello Kara, please accept our heartfelt apologies that you have not received any communication regarding the status of your order and the way in which our partner courier delivered your package. We apologize for any issues with carriers that occurred after the package was shipped. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“I ordered a scratch and dent T3 crossmember with gusset plate, but was sent the TITAN series crossmember with gusset plate. Obviously, scratch and dent usually aren’t able to be returned, but I deserve a refund since I was sent the wrong part. My complaint is not about the cosmetic defect, but the fact that I received something I did not order. Sometime around April 10th, I was informed that I would receive a refund. However, it has now been almost over 10 business days and I have not received the refund yet.”

Helpful Report

Posted 3 years ago

Hello James, please accept our sincere apologies for sending the incorrect item. I was able to locate your account and notice that on 4/10/2022, a full refund was processed and completed. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“The barbell came in great condition and was as expected! My husband loves it! I'm giving it a 2 for customer service! I bought one for my husband for valentines day and the order was canceled. I reached out multiple ways to customer service and was essentially told "sorry, can't do anything for you". That's fine. But don't cancel my order and just leave it at that. Maybe reach out and say "I'm sorry we had x amount of quantitiy and sold out quickly and didn't realize..blah blah blah" instead of just no explanation.”

Helpful Report

Posted 3 years ago

Hello Meagan, we sincerely apologize if you received poor customer service and if the cause for the cancellation was not explained properly. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Product is great. Can’t wait to use it but I’ve had a headache of issues with actually receiving 100% of my order. I ordered the X3 bolt down rack, lever arms, and stabilizer feet (4 shipments / 2 orders). Everything came but two of the 80” uprights. They (Titan) put too many shipping labels on the box and it made it all the way to the last FedEx hub and got rerouted back to Titan. The first customer service rep I spoke with was no help and gave me a tracking number that wasn’t mine and I had to call back again to speak with someone else who DID help me a bit better. She had new uprights sent back to me (hope I receive them). Probably not a common occurrence but still aggravating. Besides that the product is very solid, commercial grade stuff. Excited to use it. I’d like to get more from Titan but we’ll see.”

Helpful Report

Posted 3 years ago

Hello Adam, we sincerely apologize for the difficulties you experienced with your order. I looked into your account and found that your replacement order was delivered on 4/12/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Update on shipping and timeline with the order was lacking, late or not sent. I knew the order was submitted as my card was charged but the product information was not timely.”

Helpful Report

Posted 3 years ago

Hey Dustin. Thanks for the feedback. So that we can investigate and prevent this issue in the future, can you clarify what happened? We send email notifications at shipment when the shipment is out for delivery and delivered. We also send notifications for any delivery issues which the carrier notifies us of. Are you saying that you never received those emails? If so, did they possibly get caught in your SPAM folder?

Posted 3 years ago

“Youve delivered the handle but no wheight machine and no updates on ETA for the main order. I can't use just the handle.”

Helpful Report

Posted 3 years ago

Hey William. Many of our orders with more than one item are delivered in multiple shipments as is this case here. It looks like your bar was delivered via FedEx Ground already while the lat tower is shipping via UPS Freight and is in transit. Our apologies for sending the request to review your experience prior to all items in your order being delivered. Thanks for shopping with us!

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,814 reviews