Login
Start Free Trial Are you a business?? Click Here

Titan Fitness Reviews

4.5 Rating 27,815 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,815 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Poor communication
Helpful Report
Posted 3 years ago
Hi John, we sincerely apologize that you did not receive any communication about the status of your order. It is possible that the emails were sent to your spam folder. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Im missing a piece and it’s vital. It’s hard getting a hold of anybody in customer service.
Helpful Report
Posted 3 years ago
The towers seem pretty solid. On first use (40lbs) the included handle broke at the seam while under load. The threads on the square weight guide were stripped where the top bracket mounts. Carabiner razor sharp and my thumb deeply when installing handle.
Helpful Report
Posted 3 years ago
Ordered in Feb, came in April. It was often listed in stock on Amazon Titan Fitness Store - so really no idea why it took so long once it was fulfilled. I had to open a few tickets to get status updates over the course of March. There are manufacturing delays and shipping issues, I get it - but for me the order page was often broken and I'd get an oops page when trying to look at my orders (still have another open as well). The plates themselves are fine - no frills, look nice and filled a gap for me. If you aren't looking for bumpers or something fancier these are perfect for getting to work...
Helpful Report
Posted 3 years ago
Product was shipped without Hardware. Can you please expedite shipping? 4502 Rosea Ct Naples Fl 34104
Helpful Report
Posted 3 years ago
Waited 6 week for my order to arrive only to find the only part of the bell core I wanted ( because you had to order the whole kit ) the leg and eyelet to use with my lat pulley don’t line up together . Needless to say I can’t use them
Helpful Report
Posted 3 years ago
Although the product does what is intended, had I actually experienced this hyper extension bench in person, I would have passed. The construction is sub par, utilizing very cheap metals and poor welds. Understandably, This is a budget bench. However, I could not imagine what someone at or near the weight limit would do to this bench. I am just under 200 pounds and there is a large amount of flex in the foot pedestal as well as the handles in front the padded area. I would recommend spending more money to get a superior bench. This one would be a let down.
Helpful Report
Posted 3 years ago
The wheels aren’t as smooth as I’d like and many pieces came scratched.
Helpful Report
Posted 3 years ago
This was my 2nd and 3rd order of the same item. The first one was good, and one of these were good. But one was missing a pretty important bolt. It's a rolling bumper cart, but the bolt to hold the whole thing together was missing. Now I have to spend more time and money finding the right bolt and washers.
Helpful Report
Posted 3 years ago
When purchasing this type of item, this time of year, it should VERY CLEARLY advertised that tractor trailers cannot travel down many residential roads (usually a 6 ton limit in early spring). This leaves the buyer with the responsibility of arranging pick up for items >500 lbs and many people do not have the vehicles to accommodate this. Pretty inconvenient, and also irresponsible of the company to not warn buyers of this.
Helpful Report
Posted 3 years ago
The first bench that I received was lopsided and then it took way too long before I got a replacement.
Helpful Report
Posted 3 years ago
I didnt receive the product I ordered. I emailed with pictures of what I received, a straight bar instead of a curl bar, and no one has responded back. I just keep getting an email to provide feedback. The product I did get is good, but it's not what I payed for.
Helpful Report
Posted 3 years ago
I never received a shipping email, so I thought my order hadn’t shipped for 13 days after ordering. I reached out to customer service twice and never got a response. My package did come, to my surprise, and the equipment is fine.
Helpful Report
Posted 3 years ago
Hi Noah, we sincerely apologize that you did not receive any communication about the status of your order. It is possible that it routed to your spam folder. We're glad to hear that your order arrived safely. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
I never received a tracking email so I didn't know wen it was coming there for it was delivered late in the evening and did know so it stayed out all night till morning 🤦‍♀️
Helpful Report
Posted 3 years ago
Hi Tammy, we sincerely apologize that you did not receive any communication with the status of your order and that the item was left out all night until morning. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
The item was shipped in two boxes. One arrived quickly with no complications but the second box was routed and rerouted many times. The updates for tracking from the like at Titan would not show updates for a day or two at a time. The box seemingly disappeared twice. After multiple calls, the package was finally tracked down and delivered. Not necessarily a problem wit titan but the system is definitely broken on package tracking and delivery.
Helpful Report
Posted 3 years ago
Hello Jerry, we apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. If you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Joanna and we will be more than happy to assist you.
Posted 3 years ago
Customer service and shipping is great! Unfortunately, the first bar I received had a lot of rust. It was great to have such an easy warranty replacement. The bad part is the second bar came with the same issue although not as rusted. You got a star each for great customer service and speed of shipping. Would have been 5 stars if quality control was better.
Helpful Report
Posted 3 years ago
Nothing labeled
Helpful Report
Posted 3 years ago
The products that we received thus far has been good. However, we did not receive all items due to back order and then were contacted stating the remainder of our order was to be cancelled because too much time had passed since the initial order was placed. We were notified we could reorder, however this would essentially put us at the back of the queue for an item which is still back ordered. Our initial order was placed in 11/21. I have contacted costumer service multiple times and don’t feel like they have been at all helpful especially when we ordered $1000’s in equipment.
Helpful Report
Posted 3 years ago
Good job but no manual enclosed in box I understand go on website but I didn't have the ability to print one out
Helpful Report
Posted 3 years ago
I would not be unsatisfied if the handles didn’t slip off on the first time I used them! I was very excited to use this attachment but as soon as I started to use it all my plates fell straight to the ground and damaged my flooring to go the handle grips coming off almost instantly when I started to workout. VERY UNHAPPY!!!
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,815 reviews