Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.49

4.5 Rating 32,305 Reviews

87 %

of reviewers recommend Titan Fitness

4.5

Based on 32,305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 4th June 2026

1548

Anonymous

Anonymous // 01/01/2019

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“Excellent quality, extremely overbuilt and heavy duty, great finish!”

Helpful Report

Posted 3 months ago

“first, theFID bench is well constructed and and looks great- i use titan equipment with my one-on-one trainer in her gym. two issues with titan itself. thier customer support is just about the worst i have ever dealt with. no matter what time of day you call- no human being EVER takes a call. chat is not much better after 5 tries over 4 days a person finally entered a chat session (after 30 minutes of waiting). the real issue was that the manual for assembly does not match what is shipped. both thier online and paper manual show instructions for assembly with 100 parts not assembled. what arrived was a bench that was 3/4 completed, just requiring some final parts. the problem is, not knowing what parts are already completed and where to start.- chat promised a call back from product support 3 business days ago- still waiting on that call. eventually with some guesswork and trepidation, i did get the bench assembled. but this is not how to support your products or customers. so my rating is totally impacted by thier operations, not the product. if even the manual was correct but support was this bad, i would have given them a better rating”

Helpful Report

Posted 3 months ago

Hi! Thank you for your detailed feedback. We're glad you're happy with the quality of the FID bench, but we're sorry your experience with our customer support and assembly instructions fell short of expectations. We appreciate you bringing this to our attention and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to reach out—we're always happy to help.

Posted 2 months ago

“Highly recommend Titan. They went above and beyond to make a minor issue with my order right. Very professional and great customer service.”

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Posted 3 months ago

“I have made multiple purchases from Titan Fitness including weight machines, bars, and weight plates. I really like their equipment and service.”

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Posted 3 months ago

“I love their stuff. Great quality without breaking the bank.”

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Posted 3 months ago

“Good company, great customer support.”

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Posted 3 months ago

“Ordered an X3 Rack, and some attachments, items were to my house within a week. Had some questions, customer service was 10/10 answered everything and was extremely helpful. Overall great experience with this company and I look forward to working with them again in the future”

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Posted 3 months ago

“Titan Fitness has been a great company to purchase my gym equipment from!”

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Posted 3 months ago

“Website is super easy to navigate.”

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Posted 3 months ago

“Grip part of handles kept sliding off while squatting, so I put some glue to hold them on. Only thing I would change would be a set screw to hold the handles in. I tend to twist them a little bit while squatting.”

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Posted 3 months ago

“Love titan. They always have deals on their equipment. Considerably cheaper than their competitors but the equipment is just as good. Easy to set up, looks clean and gym worthy. No complaints”

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Posted 3 months ago

“First experience was great”

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Posted 3 months ago

“clean easy to use web site, quick delivery, very good packaging”

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Posted 3 months ago

“This is definitely my go to gym site. Good quality and not crazy prices.”

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Posted 3 months ago

“The eccentric hooks provided something I hadn't seen before and was excited to use in off season program. Multiple weeks passed without hearing anything on delivery since I purchased. Had to reach out to a virtual agent in India who informed me that there was a back order. When I did get the hooks there was some damage on the box and product. Superficial and the metal was not dented - only logo but I didnt want to say anything in fear of having to return it and wait another 6 weeks.”

Helpful Report

Posted 3 months ago

Hi! Thank you for sharing your feedback. We're glad you're enjoying the eccentric hooks, but we're sorry for the delay, the lack of communication regarding the backorder, and the cosmetic damage upon arrival. We understand why that was frustrating. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. If you ever need assistance filling a claim, please don't hesitate to reach out—we're always happy to help.

Posted 2 months ago

“No instructions with your order shouldn't have to scan a code”

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Posted 3 months ago

“Easy company to do business with and fast prep and shipping.”

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Posted 3 months ago

“Love this. Fully adjustable and easy to assemble.”

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Posted 3 months ago

“Easy website to navigate. Fast shipping.”

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Posted 3 months ago

“Bought this for my husband Tom for Father’s Day. He absolutely loves it. It has helped his gains very well. He recently lost 30 pounds and looks amazing. Super proud of him.”

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Posted 3 months ago

Titan Fitness is rated 4.5 based on 32,305 reviews