Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Screw a company that puts you on email lists you bneber asked for and hounds you with emails. Will Never buy anything from you again”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. I have gone ahead and removed your email from our listing. You will no longer receive any promotional emails from us. If you still received any after 24 hours, feel free to reach out so we can recheck. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received a damaged kettlebell. Poor customer support, still no resolution .”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“exchanging is not an option, only returns and you have to pay for shipping and a restocking fee. I understand if you returning a product but if you want to exchange for the same product but a different size etc., it is ridiculous. Also to return a product I had to email the company multiple times.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Not pleased with the item, not pleased with customer service, not pleased with return policy.. I will not be ordering another item from Titan in the future.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I still have not received a refund on the equipment I returned after purchase. TERRIBLE CUSTOMER SERVICE from this company! You can't get ahold of anyone who ACTUALLY has the ability to help. And every time I send the customer service department an email I get an automated reply...to which...they don't reply but reassign to another case # and then confuse the whole matter again and again. All I want is MY MONEY BACK for the items I returned, UNOPENED, and in perfect condition!”

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Posted 1 year ago

“X3 roller j cup was bent and doesn't fit properly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“As documented in my emails my experience with Titan was the worst. Should never have strayed from Rogue. Being along time Rogue client decided to try two of Titans items for our gym - the reverse hyper and t bar row. Upon measuring the space for the reverse hyper my wife realized the space would be tight and we needed to reconfigure the space first before making the order. And so after ordering at around midnight online we called Titan to cancel before 8am the next morning. The Titan rep told us it would be hard to cancel as it had already been loaded and shipped! Explained that’s not possible but even if so to return it as we were to cancel. The rep told us we could return it for a 20% restocking fee upon arrival. Told the rep we had ordered an enormous amount of equipment with Rogue and others in the past and never had a problem canceling an order even if made a day or so after the order was placed. The hyper (a very large two package item) was obviously shipped to us quick and delivered when we were away and left on our door step without signature - we were lucky it was not stolen as it sat there for three days. Titan then informed us they had cancelled the second item the TBar row, which never shipped, and to add insult to injury charged us the 20% restocking fee on that item anyway! We have never received such horrible service and such shameful conduct from a large American company in years and although we never leave negative reviews or engage in such trash talk we feel that in your case we may change our policy as we feel the Better Business Bureau and Google should learn of the way your company at no time attempted to assist us with our order in any way to our satisfaction and in fact went on to add insult to injury with a charge for an item never shipped. It’s also of interest that the item shipped was of poor quality with poor alignments and we should have returned it despite the inconvenience involved. We will obviously not be making the mistake of choosing Titan over Rogue ever again. Our experience with Rogue has always been first class as has their products. Our reviews will reflect this fact.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer support specialists, who explained to you the return policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My arm blaster arrived dented, to the point that the entire shape of the device is altered. For what the device is for, this greatly affects the entire function, or ability to use it. I submitted pictures of it, and the damage, as soon as I received it and have heard nothing back. I'm extremely disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Received broken. Support took over a week to tell me that they would "investigate" and it may take up to 30 days. I'm just out the equipment for 5 weeks, now?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Never received, still haven't got refund”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the Scratch and Dent - H-PND to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I cancelled. Y’all confirmed cancellation, and you sipped anyway. Very dissatisfied.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and advised you of the return policy. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I reached out for an issue with my purchase, following the instructions and have not heard back. I guess ill ask for a defect return and purchase a different brand”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“TITAN is making returns impossible. Tho get a return form you have to chat with a live agent who will hide behind a chat bot. Waited half a day for an agent who never responded and never received the return form.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. We also responded to your chat on July 20, 2023. Kindly check your email and reply to the chat or you can also email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Incomplete parts and delayed shipments. Then wrong parts shipped. Not what we expected”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The bag is built well enough, but the closures do not hold the sand in. The sand keeps leaking out of the bag. It was dropping sand on my head during workouts. I bought another sandbag from another company to replace it. It could be alright if you aren't going to fill it with sand.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Filler pad too big to fit and came with only part of the Velcro attachment and nothing to attach to. The actual bench is so wide it’s difficult to straddle for a 5’4” female as well. Bolts are difficult to fit holes. Reached out a few weeks ago to customer service with pictures about just the filler pad and no Velcro and know one has contacted me to resolve issue.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Terrible, I asked to have the order canceled BEFORE it was shipped. It was not canceled even though I reordered a different color. Was asked if I wanted it rerouted back for a restocking fee... I said yes, but got sent anyway. The order wasn't correct and was missing parts anyway. I ordered 2 orange X3 80" uprights and got 1 black 90" upright in the order. Customer service has pretty much been zero with no reply back about the issue.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“We purchased a gym timer from them. It worked fine for 11 months. Out of the blue it stopped working. But because we purchased it 13 month ago it's past its one year warranty. So they will no ship us a new one. It's clearly a product defect not a fault of ours that it broke. Don't buy the gym timer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and process the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have not received my package yet. It was damaged by the seller or courier and returned to the warehouse. I was promised a replacement item by Titan Fitness at no charge, but it has no lt arrived for over 2 weeks now. Highly upset and dissatisfied customer here.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“I’m finding bugs in my equipment boxes. Bugs and metal beads in the bench. Also went through what was packed in a punching bag and found bugs, drug packaging and candy wrappers, cardboard as well as other things. Also shipping got lazy and I had to walk a long time with heavy items.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews