Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“If it comes within 2 weeks it's a miracle Make sure you check their return policy before you order it costs more to send it back than to just keep the wrong product”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Sent a defective item but still charging a restocking fee of 20%. Ridiculous.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I never received my order #18103873268. I would like a full refund and I will no longer purchase any gym or workout equipment from Titan Fitness ever again!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“What I ordered did not work with my equipment. I called to get instructions on a return, only to find out that I will be charged over $20 for restocking fee and I have to pay for it to be returned. Oh, not to mention I need to send pictures of the item before returning it. I will NEVER order from this company again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Poor customer service. The rep sounded annoyed and made me feel like I was getting the runaround when I asked to speak with a manager. No apologies on a back order and no additional discount on an additional item I was thinking about getting. The conversation ended with him hanging up on me. Not interested in doing any further business with this company. If you’re promoting health and fitness, part of that includes not making the customer feel like you’re being dismissive and bothered doing your job.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the delay. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I checked your account and found that you had already spoken with one of our managers who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I didn’t get what I was told I was going to receive and now it’s becoming very difficult to return the machine I didn’t want.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Didn’t do great! My order was missing parts and I’ve yet to hear back from someone on replacing it and/or providing some type of discount for the aggravation. I understand things happen but it’s how you handle those situations that separates good vs bad customer service. Thanks”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 1 year ago

“Your customer service is terrible. Your equipment compatibility for accessories sucks too. I will never buy another piece of titan equipment again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I was really excited to to try the Titan Fitness Youth 3-In-1 Heavy Foam Plyo Box – 12" x 14" x 16". We received it quickly and we got it right out of the box and started to use it for my 8 and 10 year old hockey and lacrosse players. After only 8 days of both kids working out with the Plyo box under my supervision (so I know it wasn't mishandled), the outside vinyl cover started to tear open. Sad that the product is not more sturdy and reliable than it is. An 8 year old and a 10 year old, doing 1 workout per day on this should not cause this product that much damage. I am extremely disappointed with the durability of this product considering it costs A LOT of money for something used for youth athletes.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I am having problems with my V2 Lat pulldown machine. I have told those involved that the problem is simple. The weight plate fits too tightly against the silver pulls causing too much friction. The weight you are lifting is not accurate as it sticks. I'm guessing, this is why you sent some lubricant to me in the original packaging. Your company obviously have had problems with this so you added the lubricant. The lubricant helped but it is not acceptable. I suggest you make a weight plate that does not fit as tightly as it currently does and this will resolve all of your issues. Sincerely, Dr. Larry Miller 216-402-5185 drbenchpress@yahoo.com”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Poor product. Wouldn’t buy again. Returns are a joke, they take 20% to restock. Poor business model. Use REP fitness next time. Much better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I ordered the t3 short yoke and it’s missing one of the upright bars”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Terrible customer service. Will NEVER do business with Titan again.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While TForce is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TForce failed to do this, I highly suggest you contact TForce's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Worst buying experience I've ever had. For those considering this company, just go a different route. I'd do 0 stars if I could - Extremely poor customer service. Don't make the same mistake I did.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I ordered the 2 40 pound kettlebells. They came with manufacturer defects. The power coating was poor, parts were already peeling, and very sharp to the skin on the handles due to poor molds. Titan wants me to pay for return shipping and pay for re-stocking fees. I am never ordering from this company again and neither should any one else.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I was very disappointed to learn that the product I purchased went on sale shortly thereafter for a significant amount less than the amount I purchased the item for and, even though it was within 30 days of purchase, I was told that I was not eligible for a price adjustment due to Titan Fitness' policy. I was informed that I would have to go through the inconvenience of returning the item and repurchasing it at the lower price. This is not consistent with my experiences with similar retailers and is also not consistent with the level of customer service I have experienced with reputable retailers.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 1 year ago

“DO NOT BUY THIS PRODUCT! I bought this 20 pound vest along with the 60 pound vest. The 20… well it sucks. (Sorry). It sucks becausE the “pockets” that hold each individual weight have “gaps” ALONG the side and overtime (took less then a month for me) the fabric will start to stretch making these gaps larger and larger. To the point that youll go on a run with all the weights…. Feel like the run is getting easier and easier… only to realize that it was only getting easier because all the weights in the back of the vest were falling out. Zoom in on the picture. Look at the weights. You’ll see what i mean.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Return policy is worse on the website itself compared to third party storefronts (ex. eBay and Amazon). Return department was difficult to understand and despite return shipping being covered through other sites, I was required to cover shipping myself (with retail rates starting at $170 for a 128 lb shipment). Neither returns or sales were willing to offer an upgrade to the X3 model in exchange, despite the product being unopened (an almost $400 profit had the salesman even attempted to discuss terms).”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The item came crooked and getting the situation fixed hasn't been easy”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who reached out to you regarding your concern but we have not received any response from you. If you have any pending issues that we can look into for you, please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“One part arrived defective due to a manufacturing issue. When I asked for a replacement part, it took days to get a response and resolution. However, because the item was out of stock, I was going to have to wait weeks for the replacement.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews