Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I received my chest supported row and it shakes and is very wobbly. Everything is assembled correct but both the foot plate and main chest base are very wobbly. I have emailed and haven’t received a resolution as to what can be down about this. Not what I expected from a brand new piece of equipment! I purchased 4 total pieces and definitely don’t recommend Titan as the quality seems very lackluster.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“They did not send all the bolts. Each support member requires 4 bolts, so a pair of supports should have 8 bolts. I ordered two pair and received 8 instead of 16 bolts.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please reach us at info@titanbrands.com for the receipt or if you require further assistance.

Posted 1 year ago

“Poor customer service, directions for install is off by several inches so now I have a poor fitting rack. Quality of the product it the only thing that was good”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Route insurance scam.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor customer service and return policy needs amending. If you order anything from Titan and it doesn’t work out be prepared to lose money. They require you to pay the return shipping and you get hit with a 20% restock fee. Gives me a lot of pause ever ordering from them going forward.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The packing was poor. The weight shifted causing the box to shred. I have photos if you'd like them. The parts list in the packaging was in Chinese. Although your online instructions are thorough, the hardware was in a bag in a blank white box. Fed Ex called me apologizing for the poor condition of the shipment. A couple weeks back I ordered a leg extension curl which was packed and shipped safely. Instructions clear and well organized with parts numbered and hardware clearly marked. For the prone leg curl perhaps these suggestions may help. Pack with molded foam in lieu of 5 or 6 blocks or pads of loose foam. Straps around the box in both directions and tape them as with the leg extension shipment. Parts list in English. The welds on the prone leg curl are the poorest & slopiest I've seen in a while. The 2 pieces of equipment are side-by-side in my gym. They are night and day in workmanship, fit & finish. China manufactured goods need to be supervised consistently and overseen in packing and shipping. Maybe it works for your bottom line managing costs but the product is a mighty poor presentation. Thanks. Lawrence Archer”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I bought the tricep machine. That was what you would expect to put together. This inverted light press is absurdly difficult to put together a friend of mine who is a handyman and was interested in getting one helped me and he said not a chance would never buy one”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have ordered alot from y'all previously. I bought a open item box and figured @ only 25% off that it would still be usable. Unfortunately I was wrong. You sent without all the hardware, bushing were bad, and no instructions. So basically worthless. Needless to say I've learned my lesson and will no longer buy any products from you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I had One of my carabiners lost in the mail Tried to contact titan about the issue but then was directed to the route app where I have yet to hear back... So then I decided to just buy some online and they won't even come close to fitting. This size change that I bought”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item arrived with scratches and chipped coating. I have been trying to get this resolved for almost a week now. Yesterday finally heard that someone is “working” on the case”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“One of the 5/8s pin that goes through my upright was bent and I can hardly get it on my rack”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I placed an order for a rackable EZ Curl Bar. A week later I received an email that the product is no longer available. I never received a refund. A couple of weeks later I received an email advertisement that the rackable EZ Curl Bar is back in stock. I thought perhaps I might receive another email indicating my EZ Curl Bar was going to be shipped soon but I didn't get a notice. I called customer service, they said they had to check with finance to verify I had originally paid for the EZ Curl Bar and she would return my call. I never received a return call. A week later I received an email indicating my EZ Curl Bar was being shipped. It took another two weeks to arrive because of shipping label problems. When I finally received the product it would not fit on my rack! It's too narrow!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Make it impossible to return i guess is a good business model for the business owne. 20% restocking plus costumer pays for shipping. That literally is half the value of the purchase. Low moral compass”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“If I could give zero stars for your customer service I would. I tried to cancel an item that I had purchased within 15 min of buying it and I was unable to. Then, to have to pay the ridiculous restocking fee is absurd even for an unopened box. I will never again purchase anything from this company. Take a page from Rep Fitness and maybe you will learn something about what great customer service truly is all about. Never again will I spend my hard earned money here. Horrible!”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Due to the fast turn-around time, we are not able to cancel orders after they are placed. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 1 year ago

“Products are complete junk. I will never buy any of Titans products again. I felt like I got beat up second hand gear and the workmanship was horrible”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I ordered a flat bench from Titan. Then I read all the bad reviews of products being delivered damaged. Sure enough Fed Ex dropped off a busted up box with pieces hanging out of holes. Titan washes there hands of it, they add a charge from Route Insurance to cover issues. Thats a headache and they only return money to paypal if your lucky, minus taxes and other fees. All I can say is they dont package up stuff very well for all the weight and shippers deliver junk. Do your homework, I learned the hard way!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support team who assisted you with your concern and provided you with instructions on how to file a claim with Route. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I first ordered a leg press/hack squat machine. It arrived damaged and had to be returned. As I was following the tracking I realized you were sending two replacements. It took 5 phone calls before someone actually stopped the second order…kind of crazy, but ok. This time I ordered a machine on back order (which was fine) but in less than 24 hours I got a notification it was shipping, but the address was wrong. So I called “customer service” (we will use that term loosely) to correct the address and was told it was going to cost $20 to fix it. Then I was informed that the “other part” of the order wouldn’t ship for another 4-6 weeks. I asked them to ship it all at once. I understood it was back ordered and was fine with waiting. I was told that couldn’t happen since it was awaiting pick up. Again my response was to cancel the pick up and ship it out at the same time. They said it was on the loading dock and couldn’t be stopped. I told them to just put it back on the shelf and that I didn’t want to warehouse a box for 4-6 weeks awaiting more parts and decided to cancel the order. This was within 24 hours of placing the order. I than began the process of calling multiple times and speaking to your “customer service” department to try and obtain my refund, which by the way, as of today, I have only received half of. I have asked to speak to supervisors who are never available and never return a call. We are now more than a month since the order was cancelled and I have called about 10 times…awaiting my refund. On the bright side and the reason I placed my order in the first place, I love my leg press/hack squat machine. It’s fantastic, and I was hoping for another great addition to my home gym.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the experience you had with your previous orders. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. I also checked and the refund for the canceled order has been issued. The refund should reflect on your account in 5-7 business days. We hope for your patience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“item was poorly packaged and fell out of the cardboard tube in transit. a single layer of tape around the outside and a plastic cap was all that was holding a 25lb curl bar from coming out and it sure did. To Titan's credit, I did get a refund but was promptly reminded that it's not their issue after the product leaves the warehouse and shipping insurance is the only way to ensure your product is appropriately shipped.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I’m extremely disappointed in the products that were delivered to me. Not only did I have several items destroyed and dented sent to me, your company called it cosmetic damage.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Items arrived damaged, even paid for extra protection for shipping. Not a good experience.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews