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Titan Fitness Reviews

4.5 Rating 27,811 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,811 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Scheduling mishaps on freight side made delivery process a headache
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 1 year ago
I never write reviews but I had to put this out here …Horrible Company , terrible customer service and poorly made products. My pull up bar came bent. My X-3 series squat rack was shipped to me with no parts to assemble it. I reached out to their product support team 3 months ago and they assured me they would send me the parts to assemble my squat rack …they never did, I called again every few weeks and they told me the same thing and 3 months later still no parts. Now I have a squat rack un assembled sitting in my garage. Go buy rogue , spend the extra cash and get a better quality product and save yourself from the headache of dealing with this company. Everything I got from rogue was high quality and nothing was missing and they have customer service that actually speaks English and cares. Run away from titan, they essentially stole money from me.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I think I was shipped the wrong pull-up bar because it doesn't fit on the t-2 rack I purchased
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
I am owed $800 dollars in refunds from almost a month ago and no one is helping me.
Helpful Report
Posted 1 year ago
Hi, we sincerely apologize for the delay with your refund. I reviewed your account and verified that the refund was processed on July 12, 2023, and should reflect in your account in 5-7 business days. Kindly monitor your account and reach out if it is still not received by then. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
I asked for a bill to present at my refund program at work and it didn’t arrived.
Helpful Report
Posted 1 year ago
Hello, we apologize for any inconvenience. I sent you an email on June 11, 2023, confirming which bill do you mean but I have not heard back from you. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
When I opened the box and unpacked the parts. The pad had a tear in it.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
I received a damaged product and was offered $3.50 in compensation. I replied multiple times regarding my disappointment. I was then offered $7.00. This is absolutely embarrassing. First and last time buying from Titan.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. If you are not satisfied with the partial refund, you may also return the item for a replacement/refund. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
ABSOLUTELY HORRIBLE!! The arrived non-functional. The bar was not assembled correctly by the warehouse so hole inserts are not aligned. Since it’s not aligned, I can not attach the pull up bar to my T3 series rack. I have been trying to get in touch with customer service for weeks now with no help or response! Whenever i call, the call would “drop”, when i tried the chat all they would say is “we will send this info to our product team”. And when i email, i get an automatic response about their response time delay. it just goes into circles. I now have to go to my bank to decline the transaction. Highly don’t recommend this company. Not sure If I got unlucky or getting scammed.
Helpful Report
Posted 1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 5th of July, but we've yet to receive a response. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Dissatisfied with the experience. Realized I ordered the wrong size BBs and tried to cancel the order within 5 minutes of placing it. Was told it couldn't be canceled and that the BBs would be shipped and I would have to pay to return them. Very poor experience.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Poor quality. Very disappointed in product
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
The order still hasn’t arrived.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
I did not receive my order.
Helpful Report
Posted 1 year ago
Return product cost me $59 no return label.$20 stock fee ,poor business
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. As stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Worst experience I have ever had with Titan. Item description is mislabeled but because the item is marked as "scratch and dent", they will not take any steps to remedy the situation. I literally wasted $150 for a useless product. Buyer beware. Ask a representative at Titan for EXACT measurements before ordering something marked as "compatible will all Titan power racks". This is a flat out lie.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
can someone please call me The customer service rep did not help me resolve my issue. Thank you!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked and we sent you an email on June 23, 2023, asking for a photo of the item you received. This will be beneficial in helping us assess the best possible resolution for your concern. Kindly reply to the email for us to issue a replacement or return for a refund. If you wish to speak with us via phone, you may call us at 1-888-410-1503. We are available from M-F, 7 am-6 pm CST. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Missing a nut and some of the parts were scratched up during shipping
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To avoid further delay, we are offering you to purchase the nuts locally and send us the receipt for reimbursement. You may send it to info@titanfitness.com. Also, if there are any severe damages to the item that affect its functionality, feel free to reach out.
Posted 1 year ago
They sent me a broken part so I was unable to assemble the equipment. I can’t get a response from anyone to replace the part. Wish I could give zero stars.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Please check your email as we sent you an email on June 28, 2023, asking if the packaging arrived damaged and which part number was damaged. Kindly reply to the email to proceed. You may also contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
DO NOT PURCHASE THIS ITEM - It is impossible to see or feel the threading of the cable through the top support beam and on the pulleys. Then when the cable frays (and the items becomes an unusable piece of junk) Titan refuses to stand behind the product and replace the cable. They claim you "misused" the item even though it is absolutely not possible to see into the arm or otherwise feel the threading of the pulley system. Shame on you Titan. If you are looking at this unit - DO NOT BUY!!!! Save your money or look elsewhere. I seriously doubt Titan will allow this review to post so as to warn future customers. Save your money - If I could give a "zero" star I would - I feel like I just got robbed of my $600+ dollars.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
First experience with Titan FItness - not impressed. Before making a purchase I sent an inquiry in regards to the product in question which was on sale. The response took a week and the item was no longer on sale, and when asked if they would honour the sale price due to the lengthy response time, the CSR offered nothing. After waiting months for the item to re-stock, I purchased the item and after ONE use ( 60lb weight vest) the weights wore holes through the nylon of the vest where the weights are held. A warranty claim was sent, and a response was received. After replying to the initial response, I have not received any communication for a CSR, yet I have now received two automated emails claiming Titan Fitness is "Awaiting my Response". I have responded to both automated emails and sent a follow-up e-mail to the CSR who contacted me after my initial warranty claim. Still no response to ANY of my communications. Furthermore, after only 3 more uses the weights are now already wearing through the back of the weight vest and have damaged my shirts. Bush league at best
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on June 24, 2023, asking if you would like a replacement. Kindly reply to the email to proceed. You may also contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
was charged for extra insurance protection, one item came damaged, insurance provided not working, still waiting to be advised
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and redirected you to route. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,811 reviews