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Titan Fitness Reviews

4.5 Rating 27,811 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,811 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Gave push back on why I needed a replacement cable for pull-down attachment finally sent one out to still have the same problem of it fraying. 175 lbs on a pull-down isn’t a lot . Rep fitness here I come.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Price was dropped $50 almost immediately after purchase.
Helpful Report
Posted 1 year ago
Hello, we apologize for any inconvenience. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.
Posted 1 year ago
Item was damaged when it arrived. Customer service did not offer a sufficient resolution on the product that I purchased.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you a coupon for future use. If you don't agree to the resolution provided, you can reply to the email and we can issue a return for a refund. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Unsafe workout equipment and untrustworthy company. Do NOT use and do NOT trust this company. Avoid Titan Fitness for your safety and sanity. Contacted customer service attempting to resolve the situation fairly or return the unsafe equipment, but was denied. They do not attempt to correct or resolve problems at all. Refund policy is a joke, so you had better hope nothing is wrong at all with any Titan Fitness junk you may order. Fair warning...
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
My dumbbell was received out of box completely and I have not heard much back from customer service in terms of assistance.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent on June 21, 2023, to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
barely functional with t-2 series rack, loadable portion is to long and plates cannot be loaded from the racked position. total waste of money, will just learn how to squat properly because this leg press sucks so bad, can't even return the thing without losing 100$ because of restocking fee, save urself some money and buy a decent squat bar
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
barely functional with t-2 series rack, loadable portion is to long and plates cannot be loaded from the racked position. total waste of money, will just learn how to squat properly because this leg press sucks so bad, can't even return the thing without losing 100$ because of restocking fee, save urself some money and buy a decent squat bar
Helpful Report
Posted 1 year ago
Everything was fine with the exception of one of the 50lb dumbbells is off balance or slightly kinked. When I go to chest press the messed up one wants to rol in my hand. It sucks…
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
The barbell has a ding and scratch on it. The metal is peeled. I cut my finger on it.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Return process has been extremely challenging. Many of my calls have been put on hold endlessly or transferred to then be disconnected. Seem to always be speaking with someone outside of the US and have not been given a straight answer as if product knowledge is not trained or it’s a general call center not a titan fitness employee... I would like a manager or supervisor to reach out to me, as I am a long time purchaser and supporter of the titan fitness business. Patrick Parsons
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The order process, website, interface etc. is all great with Titan. The quality of the product is great as well. My biggest complaint is the design of the cable accessory for the T2 rack is illogical, ineffective and dysfunctional. For whatever reason (I'm assuming to cut costs), both cables are the same length and come with cables and chains to extend the cables. Sounds good, but these extensions severely limit the range of motion for the train that carries the weight on the bar guides. I had to buy cables from Lowe's and cut them to the right length to fully utilize the range of motion for the weight guide racks. I have no idea why Titan didn't just include cables that were longer. Makes no sense.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Unfortunately, Titan does not stand behind their products! We ordered 4 large pieces of equipment and had an issue with almost every piece delivered. Less than a year later the cable for the lap pull down is broken, which should not happen so quickly for a female 120lbs lifting back! Don’t waste your money!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Making a "specialty bar" that is a tenth of an inch too small for standard collars so that I have to buy specialty collars is poor design and a bad experience. Especially since the prior version had the international standard 2 inch. Bad design, won't be back, and I'll get my specialty collars elsewhere so you don't get more of my money.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Horrible experience, I purchased an extension kit for my T2 rack and the holes did not line up. I called customer service and sent pictures( 5 times ) showing they didn't line up and they said they never received pictures. Never heard back again, 7 emails later. So many other companies with rack just as good or better for the same price, I would never purchase from Titan again
Helpful Report
Posted 1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 19th of June, but we've yet to receive a response. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Has not been delivered. Delayed multiple times
Helpful Report
Posted 1 year ago
Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.
Posted 1 year ago
Quality is terrible, paint is scratched in several places, weight bar is gouged in several places and the Titan sticker is on half sideways.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Absolute terrible customer service. I reached out to the team about a clear manufacturing defect in their product and they took 3 weeks to get back to me just to tell me there was nothing wrong with the product and I was in the wrong. The product had an extremely aggressive knurling on one side and smooth on the other. It was hard to see in the photos I and they deemed that there was nothing wrong.
Helpful Report
Posted 2 years ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your return request. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
My shipment was wrong and I’m getting the run around trying to get it fixed it’s been 3 weeks.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Terrible. Shipped a bunch of boxes to a rack before cancelling another box because it was out of stock. This made the boxes I had already received useless. So I had to ship back. A completely terrible process. You should make sure all components of a product are available before shipping starts.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if one of the boxes was out of stock and if you were asked to return the rest of the box that you received. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Horrible customer service.. was on hold for over 10 minutes three different times. Spoke with two representatives that did not resolve issue. Received an email from a third representative with no response. This is my second and last purchase with Titan Fitness. Sadly, requesting two screws is a big deal.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,811 reviews