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Titan Fitness Reviews

4.5 Rating 27,893 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,893 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
1495
Anonymous
Anonymous  // 01/01/2019
Absolute terrible customer service. I reached out to the team about a clear manufacturing defect in their product and they took 3 weeks to get back to me just to tell me there was nothing wrong with the product and I was in the wrong. The product had an extremely aggressive knurling on one side and smooth on the other. It was hard to see in the photos I and they deemed that there was nothing wrong.
Helpful Report
Posted 2 years ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your return request. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 2 years ago
My shipment was wrong and I’m getting the run around trying to get it fixed it’s been 3 weeks.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Terrible. Shipped a bunch of boxes to a rack before cancelling another box because it was out of stock. This made the boxes I had already received useless. So I had to ship back. A completely terrible process. You should make sure all components of a product are available before shipping starts.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if one of the boxes was out of stock and if you were asked to return the rest of the box that you received. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Horrible customer service.. was on hold for over 10 minutes three different times. Spoke with two representatives that did not resolve issue. Received an email from a third representative with no response. This is my second and last purchase with Titan Fitness. Sadly, requesting two screws is a big deal.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
I called inside of an hour, to cancel my order as I ordered the wrong item, and they were unwilling to cancel the order. To be fair, they did follow-up consistently after I provided a 1-Star rating to offer me a return for a 20% restocking fee. It felt a bit like outsourced Customer Service as they had no ability to connect in a timely fashion with the fulfillmeint team. As an executve of an organization with a large CS team, it's easy to follow the rules and tell someone why you can't do something. Makng customers happy is a 5-Star experience. The product is high quality.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Still waiting for a response about current warrenty claim
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Still waiting on my Tricep Bar. Not impressed at all with customer service. I realize it's Fed Exp fault but you'd think Titan would be more proactive finding out why my shipment is sitting at the Fed Express warehouse with no update on when I might get it. They told me it may take an additional week before I hear anything!!
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and your order is out for delivery today. If you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
Its wasnt great
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
The box it arrived in has been opened numerous times and taped back up. There is grind marks on some of the bars where the box was drug on concrete at one point. The steel/tubing is very thin and just looks cheap, along with the terrible pads. I was missing 3 bolts and 2 nuts (the person who returned it mustve not put them back in the box) I had to go to the hardware store to get the missing pieces. Customer service was a absolute joke. I asked about returning and was told there would be a 20% restocking fee($48) along with me having to pay shipping to return it. Very disappointing.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
One of the panels didn’t fit, so the box wobbles and consequently is dangerous to use. I won’t be buying anything from Titan hereafter.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
I ordered the short wall mount adjustable cable tower. It came with a decent amount of damage and some broken parts. I emailed titan about it and haven't had a response. Plus the grips they sent with the machine broke within 3 sets.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
Purchased the Titan V3 incline bench and it arrived damaged. All 4 holes that secure the support rod under the small pad were bent severely. One of them was even cracked. Reached out to Titan and was informed that I could not return the product. Otherwise, the rest of the bench looks good, pads seem nice and grippy.
Helpful Report
Posted 2 years ago
Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.
Posted 2 years ago
My weight vest was missing the belt. Customer service said I could buy one locally. I asked for a return authorization and haven't heard from them in three days. Next time I'll just buy from Rogue.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who processed the return for you. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Due to an error on the part of Titan Fitness, I received two items that were falsely advertised. As such, I should receive a free return and a full refund. Instead, Titan is telling me I have to pay a restocking fee & for the shipping costs. Will never purchase from this company again!
Helpful Report
Posted 2 years ago
It wasn’t the right size and they bent pretty quickly.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
My order hasn’t arrived yet. It was damaged during shipping and I’ve yet to hear any updates.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We sent you an email today informing you about the refund. Please check your email. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
The good- the plate loaded functional trainer is awesome. The bad- after putting the machine together, I found a manufacturing defect that made it inoperable. After contacting Titan, they first offered me money to have a piece fabricated. They then offered more money which I declined. Finally, after six weeks, I was finally sent a replacement piece which showed up damaged. I had to repair two bent pulley brackets on the replacement part, take the machine partially apart and make the repair. The entire experience was disappointing and maddening.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
.hh&hhiogx guide guide
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at, https://3642276.app.netsuite.com//core/media/media.nl?id=23217689&c=3642276&h=jP4K1DEtTA3MHnB1ckXMfiRbmHnFj6XuS1J6LOrztqxYTq-w&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Tons of missing pieces sold as dent and scratch.... Parts are not functional equipment and not just cosmetic... Buyer beware you'll get scrap pieces that don't equal a whole and be told to purchase everything separately... Unacceptable dent and scratch means cosmetic update your labeling to dent scratch or incomplete and missing parts and lower price replacement hardware is more than the discount
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
I ordered a calf raise machine and the support tube was missing. I called and talked to someone from customer service and they stated they would fix the issue and send me the missing part. I am still waiting for it and I have no idea when it might come. I will probably need to call again to check the status. I was a little skeptical when I ordered because some of the reviews complained of the customer service, so we will see how my order is resolved.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,893 reviews