Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“Still waiting on my Tricep Bar. Not impressed at all with customer service. I realize it's Fed Exp fault but you'd think Titan would be more proactive finding out why my shipment is sitting at the Fed Express warehouse with no update on when I might get it. They told me it may take an additional week before I hear anything!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and your order is out for delivery today. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Its wasnt great”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The box it arrived in has been opened numerous times and taped back up. There is grind marks on some of the bars where the box was drug on concrete at one point. The steel/tubing is very thin and just looks cheap, along with the terrible pads. I was missing 3 bolts and 2 nuts (the person who returned it mustve not put them back in the box) I had to go to the hardware store to get the missing pieces. Customer service was a absolute joke. I asked about returning and was told there would be a 20% restocking fee($48) along with me having to pay shipping to return it. Very disappointing.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“One of the panels didn’t fit, so the box wobbles and consequently is dangerous to use. I won’t be buying anything from Titan hereafter.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I ordered the short wall mount adjustable cable tower. It came with a decent amount of damage and some broken parts. I emailed titan about it and haven't had a response. Plus the grips they sent with the machine broke within 3 sets.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Purchased the Titan V3 incline bench and it arrived damaged. All 4 holes that secure the support rod under the small pad were bent severely. One of them was even cracked. Reached out to Titan and was informed that I could not return the product. Otherwise, the rest of the bench looks good, pads seem nice and grippy.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 2 years ago

“My weight vest was missing the belt. Customer service said I could buy one locally. I asked for a return authorization and haven't heard from them in three days. Next time I'll just buy from Rogue.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who processed the return for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Due to an error on the part of Titan Fitness, I received two items that were falsely advertised. As such, I should receive a free return and a full refund. Instead, Titan is telling me I have to pay a restocking fee & for the shipping costs. Will never purchase from this company again!”

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Posted 2 years ago

“It wasn’t the right size and they bent pretty quickly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“My order hasn’t arrived yet. It was damaged during shipping and I’ve yet to hear any updates.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We sent you an email today informing you about the refund. Please check your email. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The good- the plate loaded functional trainer is awesome. The bad- after putting the machine together, I found a manufacturing defect that made it inoperable. After contacting Titan, they first offered me money to have a piece fabricated. They then offered more money which I declined. Finally, after six weeks, I was finally sent a replacement piece which showed up damaged. I had to repair two bent pulley brackets on the replacement part, take the machine partially apart and make the repair. The entire experience was disappointing and maddening.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“.hh&hhiogx guide guide”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at, https://3642276.app.netsuite.com//core/media/media.nl?id=23217689&c=3642276&h=jP4K1DEtTA3MHnB1ckXMfiRbmHnFj6XuS1J6LOrztqxYTq-w&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Tons of missing pieces sold as dent and scratch.... Parts are not functional equipment and not just cosmetic... Buyer beware you'll get scrap pieces that don't equal a whole and be told to purchase everything separately... Unacceptable dent and scratch means cosmetic update your labeling to dent scratch or incomplete and missing parts and lower price replacement hardware is more than the discount”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a calf raise machine and the support tube was missing. I called and talked to someone from customer service and they stated they would fix the issue and send me the missing part. I am still waiting for it and I have no idea when it might come. I will probably need to call again to check the status. I was a little skeptical when I ordered because some of the reviews complained of the customer service, so we will see how my order is resolved.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Timer broken on delivery. No response for compensation or replacement.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“You are a company of highly questionable authenticity that has no honor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Tried to cancel and I feel like you did not do enough to stop the order from shipping and now it’s return shipping + 20% to send back so I’m stuck with it. Done shopping with you.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer service specialists, who explained the return policy to you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Delivery driver cursed me out for no reason at all. He said the product was heavier than the maximum allowable weight (nothing to do with us). We had pay him just to bring the product up our driveway - a storm was coming and he was persistent that he would only leave it on the curb until we offered to pay him.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While TForce is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TForce failed to do this, I highly suggest you contact TForce customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Bent and scratched on deliver, custumer service was a joke”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Doesn't fit and metal is bent on the upright. Looks like great material.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

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