Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,815 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“my order did not arrive at my house and fed ex delivered it to the wrong house. titan fitness still charged me. they are very very unhelpful and a shady business. I would not trust them with any purchases. if it your order does not arrive, they will not send you another or refund you. i have reported them to the credit bureau.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Any other company has a better return policy. I have bought many items form Titan and had planned to buy more but after my recent experience. I will not be buying from titan again. I think you have good products and I love them. But, If once has to pay return shipping and then a 20% restocking fee. I will take my business elsewhere. And customer service I spoke to Esther and she was terrible - had to have all these pictures and then wanted more pictures. Too many hoops for good service. I will now suffer a loss on buying these j hooks which on your website you never tell the diameter of the post - so no one knows if they are going to fit their power cage till you get them and you are basically screwed if they don't work.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Box was not packed well and partially destroyed in transit. Parts were missing.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback, and we do apologize for the inconvenience. We are able to locate any emails or phone calls from you. Please reach out to us at 1-888-410-1503 or info@titanfitness.com, and we will be more than happy to assist you.

Posted 2 years ago

“Both of the desks that I ordered arrived damaged on the tabletops. Waiting on Customer Service to authorize a replacement.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Unfortunately, the platform did not have the four right angles with a gusset or any bolts. I am unable to use it. I understand it was scratch and dent but it is still unusable.”

Helpful Report

Posted 2 years ago

“Really want to be satisfied with my product but I haven’t used it yet. There is no instructions on how to mount it to the wall. No specifications on what type of hardware to buy. I emailed and was told to contact support….which is who I thought I emailed. I wish I had paid more and gone with a company that assisted their customers.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that you can purchase them locally and we are willing to issue a refund for the missing hardware. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The X3 Series Short Squat Rack did not come with the necessary parts to assemble it. It came with a totally different set of hardware to assemble it. As a result, I needed to email customer service to get replacement parts. It took three days for them to get back to me at which point Roxxan was very nice and created a label to send the parts I needed. There was then a hiccup with that as it was never given to Fedex. I gave the benefit of the doubt in that things are sometimes crazy with the mail these days. My order arrived on the April 19th and I sent my request for new parts that day. I did not hear back until and get confirmation of the replacement parts until April 21st. It was not put into the mail so I inquired on April 28th and finally got the parts May 4th. I would like you to do better. Order #SO0000069982”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I been on the phone 3 three with you guys and you still haven't fixed my problem. I order a x-3 series power rack and the drop in bench . In your advertisement it states that the bench fits the x-3 series power rack and it don't. I'm still waiting on how you are going to fix this problem”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you ordered didn't work as expected. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I've been a very loyal customer and purchaser of Titan products over the past couple of years, but your customer service and return policies are abhorrent and a complete turnoff, to the point I'll be purchasing from other companies moving forward.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and confirmed that you have received the correct item. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I was missing hardware, then discovered I was missing another piece. I still haven’t been able to compete setting up the equipment due to all the delays and I’m very unsatisfied.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Leg Press arrived damaged. titan provided a replacement piece that was a different color and fabric than the rest of the machine and refused to send the correct piece or provide a partial refund. Very disappointing considering I have purchased many pieces from them.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong color of the part. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I received my TITAN sissy squat rack. Unfortunately, it's cheaply made and not balanced. When placed flat ob the floor it wobbles back and forth diagnally. I expected it to be made of better steel. Needless to say, I'm not happy and can't provide a better recommendation.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I'll let you know the next one I get and it has all the parts then I'll leave a good review”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Received the Bar damaged, rusted, and not with all the pieces. Customer Service was contacted immediately and Photographs were forwarded. Initially they were responsive and offered 10 percent which is not even equivalent to what you sell similar “scratch and dent” items for. I haven’t heard from them since! I paid for shipping and expected a damage free product. Slight damage during shipping can happen but MULTIPLE areas and rust should not be on a “New” product. I had to re-thread the rusted handle in order to complete the build as this bar was a gift.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I had received my order and it was missing the hardware. I reached out to customer service and just asked if they could send me the hardware and it wasn’t a big deal… I have a private facility where I train college and professional athletes and I have been using Titan fitness exclusively for the last five years…. After asking for the hardware I get a response that I should go get the hardware myself and send an invoice… again I’m a busy person and don’t feel like I should be responsible to get something you had forgot to send. At that point I just asked if I could send it back and get a refund, in which I got an email saying I can do that but I have to pay for shipping. So after all this you guys want to get petty and make me pay for stuff due to your mistakes….. after explaining this to them and being upset and messaging Austin speak directly do I get any type of reasonable response if they will send a new one. At this point I’m done with Titan fitness they don’t care about their customers. Hell I even tried to partner with Titan and have my athletes give them shoutouts and such and got no response. I’ll be going to either rep or rogue at this point. I pray Titan can get their materials back up to par and quit using cheap pinch welds and such. And they can fix their customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Received damaged equipment. Only got a 10% credit. Not good.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Both boxes were wide open on delivery. I was missing part of the order. It was raining in the day it was delivered so since the box was open everything was soaked.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Please check all the parts and let us know which part is missing. Please reach us at info@titanbrands.com to further assist you.

Posted 2 years ago

“Price needs to be cheaper. A nemesis at $2k is a rip.. At this price a rep ft3000 is more enticing. Which has 2:1 ratio with its dual stack. Lower your prices Titan , don’t price gouge”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. We, unfortunately, are unable to control the price on our website. Prices are affected by many things, such as increases in tariffs, shipping costs, & product costs. Our company’s vision remains to provide quality products at affordable prices to consumers. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Never sent item, tracking shows wrong house, titan doesnt't care, not buying again.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience. We hate to hear that FedEx delivered your order to the wrong address. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and reached out to FedEx. Please check your email. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Purchased equipment from Titan which said it will fit my t3 rack. Only to find out that it won't work with my rack because it is an older t3. They will not honor a return, but I have to pay for shipping and pay a 20% restocking fee. Even though each item clearly says will work with t3 rack and I confirmed with only chat prior to purchasing. Sent pictures of my issues as soon as the equipment arrived. Initially customer service told me they would not even accept a return because it was over 30 days, which it was not! Then to make matters worse the rack extension that was purchased took over 3 weeks to arrive because it was back ordered, but customer service told me I only have 30 days from the date of purchase to submit a return. If you are not able to jump on the equipment right away and something is wrong, too bad. It should be from the date of arrival, not the date of purchase. PLUS you have to keep all the original packing. Complete zoo. I have ordered a lot from titan in the past, but this will be the last time. They need to stand behind their products, online descriptions, and make things right.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,815 reviews