Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Missing multiple parts to assemble the platform that I bought.”

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“You know the cliche in reviews, where people say they wish they could leave zero stars, well...I do wish I could leave zero stars. This review is for the T-3 Dip Bars. Let me rephrase that, the extremely low-quality, unusable, T-3 Dip Bars. Let me backtrack to the ordering process. I was offered 10% off since it was my first order with Titan. The code I was given did not work, even after repeated attempts, so I settled for paying full price and contacting customer service to get my refund, which, after about 5 days, I did get. I was a little annoyed, but still excited to get my dip bars, and happy to have been refunded after the minor snafu. When the dip bars did finally arrive, to say I was disappointed, is quite the understatement. The welds were messy, one of the threaded holes was oval shaped such that it could not receive a bolt, and one of the holes was stamped so off center, the two pieces could not even be assembled. If I would have known I was going to get this sort of Chinese-made garbage with absolutely no QC, I would have bought a goofy knock-off pair on Amazon for half the price. To make matters worse, it has now been over a week since I contacted customer service about this issue. I sent them all the information they needed, including photos. A replacement set should have been shipped out to me immediately, but here I am, still waiting. And to think Titan had the nerve to send me a request to review their product, while they have me hung out to dry - their useless product collecting dust in my garage. Perhaps this will get their attention.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I expect Titan products to not be the same quality as other brands in the home fitness space, but I depend on them to actually work. The holes for the pull-up bar set I received were improperly drilled on both of the mounting arms causing the bar to not slide through straight. Rather than deal with shipping the item back, since I already disposed of the box, I had to redrill the holes in order to let the bar slide through properly. I will definitely think twice before ordering a Titan product again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I ordered a wall mount Pulley system and waited a month to receive it due to a back order. That was not an issue however several parts on the item were damaged to the point the product was not usable. When I requested it be replaced I was told it was a 60-90 day waiting period due to supply chain issues. I will not bother ordering from Titan again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“………………………….”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the return as per request. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Product came damaged and customer support wasn’t helpful. Never received email as he stated he would send so I could show damage. Product also doesn’t go low enough for me I would like to return. Not worth price”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Not good at all both my packages were open and pieces were missing. So completely not happy at all.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I was, at first, quite impressed with Titan. Then I received an email that the Gnarly Handles I ordered, and I quote, "were no longer available". I do believe, to most people that would mean that you NO LONGER MAKE THEM. My order was then CANCELLED. I am a high school strength coach of 32 years. I have been in the strength and conditioning business as a college and high school coach. I have ordered many things in my years, but I have never dealt with a company that sends an email like the one I received, and then turn around and say that the order was on back-order. If I had known it was on back-order I would have asked the order to be sent when available. Now, I am having to wait additional time, because your company will not send the order because, and I quote, "it has been ordered by us so many times". The equipment I have received I find in good order and works well, but I will very likely not be ordering from your company again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if one of the items in your order was canceled. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Worst company EVER. Their themselves products are meh, decent quality for something getting cranked out in china, but wow are they rude. I had circumstantial luck and found a bigger, better, cheaper product on Craigslist and requested my order be canceled. It hadn't even shipped yet but the next day they said it did and I couldn't do anything to stop it. I said ok fine I'll just return the product (which is slightly damage on the knurling), but they won't provide a return label and charge a 20% restocking fee. Hilariously enough due to it being bulky and heavy gym equipment the shipping cost is over $120 and with the restocking fee I would be paying a little more than the original cost. Their customer support essentially said "we're sorry but too bad". I am stunned and outraged that Titan treats its customers this way and doesn't notify potential buyers up front. Now I get to try and get most of my money back selling this on market place or Craigslist and warn everyone I know to not buy from Titan.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I ordered the 55 lb bumper plates. First time on the bar I felt a difference from the right to the left side. I weighed the plates and found one was 55.2. Not a big deal. The second plate weighs 49.4. Not happy at all”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I purchased the T2 sandwich J cups which are terrible. I wish I could return them, but it isn't worth paying to ship them back and paying the restocking fee. I have gotten many items from Titan in the past which I enjoyed, but don't waste your money on these. Use rep fitness instead. Very dissappointed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Missing parts of my order. It's been 5 months and I still don't have any resolution!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I have ordered several thousand dollars worth of equipment from Titan and was a loyal customer over the past few years. I recently ordered a pair of weight plate holders for my power rack (T3 Titan). I attempted to install them and they are far too narrow to fit my Titan power rack. Why was this not called out in the description on your website? I would imagine Titan plate holders fit Titan power racks. I'm frustrated because your return policy is absurd - it will cost me more to ship the incorrect pieces back (plus a 20% restocking fee) than I paid and you don't accept exchanges. Please change this ridiculous policy. Rouge does not have this issue and I will no longer use TItan until it's fixed.”

Helpful Report

Posted 2 years ago

Hi. We apologize for the confusion. Unfortunately, not all accessories on our website fit all our racks. Every accessory is designed for a specific rack. I checked and the WEIGHT PLATE HOLDERS FOR MASS STORAGE SYSTEM you purchased is only compatible with the Mass Storage System. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“As much as I would love to leave a positive review, I never actually received this bar. I’ve been back-and-forth with both titan fitness and FedEx and it looks like I’m out $350. The package shows that it was delivered, but no one was home, and the package was left unattended in plain sight. Looks like it was taken after delivery. I was hoping that titan customer service would come through for me, but they have yet to return my phone calls. FedEx told me it was not their responsibility.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The item is not functional for me and I am not able to return it or trade it for something else.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The metal hole for the bar on one of the posts was offset and so made it extremely difficult to insert the bar. Return at that point is moot. I have already drilled into my rafters and an not looking to weaken the integrity of the holes drilled. Pretty disappointed that expensive product like this comes in with large manufacturing defects.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Your unable to Send me the 50 LB Rubber Hex Dumbbells when you get one in. which is dumb when I've already paid for it.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I order some bumper plates, they send me the wrong ones, the lady gave me the wrong instructions and now its a nightmare, I order a separate order, hopefully they send me the correct ones this time 😪👎”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I ordered a pull up bar, what I thought was adjustable but it did not work on an 8'6" ceiling. I called and the one that i needed was out of stock. they had another bar that would work but it was twice as expensive, I asked if he could discount in any since they were out of what i needed. NOPE. I then find out i have to pay shipping back and they DEDUCT 20%... CRAZY!!! Never do business with a company unwilling to help!!!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Jude, customer service, was outstanding. Tracking info says its still in CA and can't be delivered”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Please allow up to 7 business days for your tracking number to show updates. If in the event that the shipment has had no updates for 7 business days, please reach back out to us so we can process a refund or replacement for you. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews