Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Customer service is useless. I received a damaged pulley right out of the box, they refused to replace a $13 part after paying $2,000 for the Lat pull-down machine. Metal was scraped up and roughened and will cut you if you touch it the wrong way but I was told it was cosmetic. Even though it was damaged out of the box! Take your business elsewhere, pay the extra money for a different product. They use a call center, everything is read from a script, you’re just a number as far as Titan Fitness is concerned”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and asked you to send us photos of the item showing the damage. Kindly reply to the email or you can contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“1) The apparatus is smaller than expected (I'm 6.1' and the depth needed to achieve the release of the weights is impractical). 2) the hooks to keep the two parts together are small. The vibrations from training will make the hooks fall off. Overall, I feel like this is a ploy to purchase the extenders.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I purchased the TITAN Series Safety Squat Bar in July of 2022. These are the handles now. One points up and one points down. When I contacted them for a warranty claim, I was told I waited too long to contact them, despite the claim that they have a one-year warranty. Their solution was for me to "take the handles re-thread to a machine shop to fix the issue". Garbage product and terrible customer service. Avoid Titan at all costs!”

Helpful Report

Posted 2 years ago

“The punching bag mount I purchased could not be assembled properly due to a defect. Poor quality and product not as advertised.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

““Now that your order has arrived, leave a review” you guys took my order back and won’t re-send me another one. Will not be ordering from Titan again!! That’s my Review”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item was damaged in transit and was returned to our warehouse. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This review is about the customer service. I ordered two of the plate loaded towers and one arrived in pristine shape with all parts, the other did not. The box had been torn in two at some point and was taped back together. The small cardboard box that contains the hardware and other small items necessary for putting the piece of equipment together were missing. I immediately sent an email with photos with no response. Two days later, I called and while they were helpful in learning of the issue I was having, it was several days after that conversation that I got an email showing they had placed an invoice for the missing items. All of this interaction began on March 27 and I still have no shipping notice of the missing parts.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your parts replacement is ready for pick up. Please contact us at info@titanfitness.com for further assistance.

Posted 2 years ago

“Every time I order from Titan, I am reminded why I like Rogue better.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“You sold me a product that was out of stock. I order a pair of 50lbs dumbbells. 1-50lbs and 1 90lbs dumbbells were delivered”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“The bar (TITAN Series Safety Squat Bar) came with handles that did not fit straight when they were screwed in. One pointed up, one pointed down. When I contacted care, they told me I waited to long to contact them, despite claiming to have a one year warranty, and told me I could " the handles re-thread to a machine shop to fix the issue. I wish I purchased another bar. Avoid buying from Titan at all costs.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Horrible shipping, the delivery didn't ask me to sign for it, it was just left at my door. When I opened the case, I saw the damage. I contacted titan by email the same day, but no one replied to me. The phone would never work, and after several days of trying to contact titan, I would not buy anything from titan. If you want to buy damaged, please place an order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you need further assistance.

Posted 2 years ago

“Unfortunately this hack squat leg press machine came with a defective middle frame so I cannot be assembled. The plastic cushion underneath was missing and the holes in the frame were drilled in the wrong place. Smh. I now have almost $2000 worth of metal off-gassing in my basement without purpose as I await response whether Titan can get me a replacement part. Super disappointing, to say the least. I'll update this review once this matter comes to closure, regardless of outcome.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“Bought the Titan Series leg curl / extension rack attachment. Upon receiving the order I decided I wanted to go another direction. I email to start a return process of the unused and unopened attachment, 14 days after the purchase. Customer care informed me that I have to pay return shipping from the east coast back to california, along with a 20% restocking fee. So it will cost me 35% of what I originally paid to send the unit back. This is thing was never even opened. Absolutely horrible, I will never purchase from them again nor recommend their equipment to family and/or friends. Read the return policy fine print before you buy. I saw 30 day return policy and looked no deeper. Lesson learned, Titan is shady.”

Helpful Report

Posted 2 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 2 years ago

“Customer service in India does not cancel orders, emailed and called and they refused to cancel an order that wasn't sent for 48 hours then wanted to charge me a restocking fee to return it Absolute scam company, do not order from them and expect any kind of help”

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Posted 2 years ago

“Box completely open bar missing end caps”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com for proper assistance.

Posted 2 years ago

“I would love to give this more stars, but unfortunately my leg press attachment never arrived. FedEx pulled into my driveway on the day of expected delivery, and left about a minute later without leaving my package. I filled out the form on the customer service page and waited for a response. Two days later I received notification that my package was delivered! …In Tennessee. I live in Michigan. The same day I also finally received a response from customer service saying that my package had been delivered. I wrote back (and submitted another form) and have not heard anything back from this company. Dead silence. So, unfortunately I had to open a dispute with my bank to get my money back since Titan won’t respond to me. NEVER ordering here again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you ordered was damaged in transit and was returned to our warehouse. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our customer specialists, who processed the refund for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I canceled my order and the parcel returned. It …My credit card was still charged.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that we have received the returned items. The refund will reflect on your account in 5-7 business days. Please reach us at info@titanfitness.com if you require further assistance

Posted 2 years ago

“Order came incomplete almost almost 2 weeks ago. Missing critical parts and unusable. Titan advised and still sourcing parts with no status of when available. I requested a return lable sent for old bar. Titan has ignored this request. Next will be disputing charge with my credit card if a new bar is not sent immediately. Brian”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and offered you a full replacement. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Should have told me the Hex bar I purchased arrives in 25 pieces!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Unfortunately, all our products are unassembled when delivered. There is, however, a manual that will help you easily assemble the product. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Missing a part”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The absolute worst company I've dealt with in the last 10 years. Delivered a badly chipped and half completed barbell and they could not replace the exact one for me. They offered a 30 dollar refund or a 50 gift card for a future purchase. We all know the price of barbells, so why even offer such pathetic numbers? Every interaction was through email and pulling tooth and nail to get an answer for a simple question (icing on the cake each response from them took around 3 days and now we're ~ 5 responses later of excuses). Don't EVER deal with this company, spend the extra few dollars and go to REP or others. All have better quality, leagues-better service, and the difference in cost could be twice what Titan offers you for a refund after you are sure to have issues with them, all the while saving you the weeks of frustration they will also be sure to give you.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews