Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,817 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,817 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“DO NOT PURCHASE! I received my Plyo box and was excited did my first box jump and felt all the foam slide out from under me. I open up the zipper there in 3 different soft foams holding it together which is a MAJOR SAFETY HAZARD. Did someone take the correct foam out and their Quality assurance department not check on the ploy box? DO NOT BUY!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I’ve ordered many things in the past from the scratch and dent and have come as expected. The two medicine ball racks I received, had no screws bolts or nuts in the packaging. There were empty Ziploc kitchen, snack, bags in the package, which I assume the nuts bolts and screws were in but it was hardly enough to keep everything together. You didn’t make it easy on me when I was expecting to assemble and set up.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Customer service sucks!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“After 30+ purchases from titan I was so put off by this experience that I will never purchase from titan again for my commercial gym, nor recommend them to clients. Their antiquated rigid returns policy and lack of loyalty to customers is astonishing for an American based business. Rogue costs more but treats customers much better and stands behind products without penalizing customers with a massive "restocking fee"!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our specialists, who assisted you with your concern and processed the return for you. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“We were sent a bent tricep machine. The seat was welded sideways/ uneven, same withe the rack that holds the weight. Called several times and several emails and pictures to back it. They pretty much Called us liars. Horrible company.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Very upset ! Item was delivered in poor packaging. I don’t think I will order again. I received a similar item from a different vendor in excellent condition , coming from Washington state. It took longer to get but in excellent condition. Your items are shipped from PA. and looks like they came from overseas all beat up . I have ordered other items that came in goods package conditions but it seems that either your shipping department doesn’t package the items correctly or your shipping carrier treats your item like trash .”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item's packaging was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Subpar quality products and customer service reps. Could not contact anyone via ph numbers provided on website.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I was sent the wrong machine and it had a lot of missing parts. I received it 3/9/23 and I have yet to have this issue resolved. Today is 3/16/23.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item was selected. I checked your account and found that you had already spoken with one of our product specialists, who assisted you with your concern and has processed the refund for you. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The base of this item is way too long for it to fit low enough to be useful as a step of any sort on any rack. When I went to return this thing they were going to charge me a 20% restocking fee plus I have to pay the shipping which would put me around $70 cost to return $100 item. So I’m stuck with this. It’s not the first time I’ve bought some thing from Titan that didn’t fit. I bought the power block stand from them and had to cut out the sides so I can actually move the selector .”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We can only guarantee use of items within the Titan line. Many times, you can use the measurements on the web to help you make that determination. You may call 1-888-410-1503 and press option 5 for Product Support prior to placing your order; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I received a bench that was missing hardware. I called and was told the missing parts would be sent to me, however I simply received the exact same hardware that I already had, still missing the same pieces. I called again, was told I could buy them myself BUT may not receive a full refund. So, I asked for them to send me specifically just the pieces I was missing and was assured that this would happen. I then received an email two days later stating that one of the washers I needed was not in stock and that I would have to buy this on my own. Appalling. Why are they selling me a piece of equipment that they do not have all of the pieces for. WTFFFF”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com so we can assist you further.

Posted 2 years ago

“My issues have not been resolved and I’m not sure how to make it any clearer to the customer service representative. I need help please!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Bad delivery Product was not in brand new shape Open product”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We apologize for what happened, and we are sorry for the issues you encountered with the delivery. Let us know how can we make this better for you. Please feel free to contact us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“This is the third time that I’ve ordered blemished items and I’ve received the wrong item twice. This time it was a straight 100lb fixed dumbbell when I ordered a 100lb curl bar.! The pain of shipping it back is not worth it. I love titan but am a disappointed.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We value our customers' feedback and are constantly working to make sure all items being shipped out are correct. Please feel free to contact us at info@titanfitness.com should you need assistance.

Posted 2 years ago

“Support bar arrived bent and unusable”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Product was damaged. Haven’t got to use it yet. Still trying to get someone to make it right”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“I purchased an accessory for my rack and it doesn't fit. The website descriptions are not accurate and I'm not paying 50% of the accessory cost to return it due to an error in wording on your website.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologize for if the attachment did not fit your rack. Each Rack Series have their own series of accessories as well. Most accessories will only fit its respective series. The T3 Series accessories are found here: https://www.titan.fitness/racks/rack-accessories/t-3-series/. We suggest for you to contact us first about an accessory before placing your order. We hope to be able to serve you again!

Posted 2 years ago

“Hefty bench is missing a critical support piece (not hardware). Promptly notified customer service and still have not received indication of a proposed resolution.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“My order was missing "Part D- Steel Plates" x4. This order was placed on February 28th. As of March 16th, I still have not received the missing parts and have still not even received notification that they have been shipped.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Order two by mistake and about to lose again due to fees.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with the return request and confirmed the return process. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“My review is based more on titans customer service than their actual product. I'm sure if you get what you order everything will be fine but if there's a problem don't expect titan to do anything for you. In my case they messed up and sent me the wrong product altogether and then sold the product I actually wanted leaving me with no way of getting what I ordered for the price I paid. They had the bar I ordered for 15 dollars more than I paid but weren't even willing to comp me that to make up for their error and inconvenience of me now having to set up a return. They said I can just call FedEx and deal with it. Then I asked if they'd be willing to give me a discount on the bar I did receive to save us all the hassle of a return and they wouldn't do that either. After 5 phone calls and doing their best to keep it out of a managers hands we got nowhere with titan. All I wanted was the bar I ordered at the price I paid for the hassle of it all. Titan will split hairs over 15 dollars to have an unhappy customer and that is very unfortunate. At one point they even told me that if I kept the bar they sent, which they deemed more expensive, I would have to pay the difference for it. I actually had to show them damage on the bar they sent to get them to back track on it. Unbelievable! I'm in the process of building a home gym and I guess it's best to find out titan doesn't care about its customers over a $135 bar instead of a $2600 functional trainer. I would definitely not recommend them to anybody.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Servicce Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,817 reviews