Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Still haven’t received my product. It was delivered to the wrong address which you told me and haven’t heard anything back.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“The handle for the safety bar was defected. I contact Titans Team and said they would send me a replacement part. It’s been over six weeks and haven’t heard or received anything. Not happy with the customer service support at all.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I hate the fact that immediately after I ordered these, they went on sale for like 20% off the day after. And I tried to contact them to cancel them so I could re-order them under the sale price and they told me that they had already been automatically shipped, and so I could not cancel the order without paying for return shipping. Honestly, the prices it is great but the service is really lacking. I think one of the things that could set this company apart is not just a good price but also great customer service. So I was a little disappointed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Really a little upset about the lying hamstring curl machine. It's built in a set position and as a trainer at a gym its hard to put a shorter female on this machine.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I am waiting for a replacement part to come in. Once I receive it, I'll provide you with an updated review.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com  and we will be more than happy to assist you.

Posted 2 years ago

“Bar arrive damaged and unbalanced.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance

Posted 2 years ago

“My original problem was damage during shipping because of poor packaging. The warranty claim was a smooth transaction but the replacement came without ANY packaging. A shipping tag zip tied to the bar. Replacement was in worse shape than the original that started this process. A 2nd warranty claim has been opened and I’m hoping to try to get this item, one more time before giving up.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“Tried to order something off the scratch and dent list, twice, and both times the order was a miss. First time the item wasn't available, and fine, scratch and dent stuff can go quick I would assume, but it's 2023, fix the online/inventory communication. Refund was immediately processed at least. The second time I tried to order the same thing that went back on scratch and dent, the order got confirmed, shipped, but when it arrived, it was a totally different item, and multiple things that I didn't order. I took a week for someone to give barely an answer and process a refund, after multiple emails with a picture of what came, and having to describe what came. No answer as to where the item I ordered was, and didn't get a refund processed until after about a week of the back and forth. And they said not to ship items back, just to keep them. A couple pieces of which I don't even know what they are nor have a use for.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued a full refund. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Covered in sodder dust. Missing hardware and customer support could care less. Assembly still underway as each part needs to be wiped down outside. 2 hour assemlby gets tripled after sodder dust wipe downs and trip to hw store for missing bolts.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who processed a partial refund for you. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Horrible customer service. You get what you pay for with titan.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed and if you were not granted a replacement immediately for the delay. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Also, to avoid duplicate items being shipped, we are not able to issue a replacement unless confirmed lost by the carrier. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked your account and as per FedEx, they delivered the order on 03/18/2023. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Ordered a Titan Leg Extension and Curl Machine on 3/17. Product arrived in a non-damaged box on 3/22. Upon beginning assembly, product was missing a few pieces from the blister pack, (washers mainly) but piece #17 is wrong. It is supposed to have a hole drilled into the end for the purposes of attaching it and the piece we got does not. I reached out on Thursday 3/24 morning and was informed that I'd get an email regarding what would happen next. Still have not heard back other than the automated email I got that said you guys were fielding a bunch of calls. No doubt. 1) Customers don't care that you are busy. NEVER tell a customer YOUR problems. 2) This is the 3rd Titan product I've gotten that was not right/defective. Ordered an incline bench back in December and one of the screw holes was completely bent, so only 3 out of 4 screws can be secured. We 'made-due' because we don't like to be 'that customer'. Bench is obviously a little wobbly. Cable pulley was missing bolts as well for installation, but we went to Lowes and got what we needed. THREE products ALL missing needed parts! We just have a 'small' home gym, but between the three products we have invested $1155.57 with Titan, and I truly do demand better customer service. Please resolve my issue as if it were urgent.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“plates very thick, and only 9.5 lbs unacceptable for me when ive gotten plates off wf supply on amazon cheaper that were better toleranced, and leaner, thick plates are a waste of space, bought them to try out will not buy again”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Terrible design, nothing matches up, anyone who lifts heavy weight will have an issue with pieces moving around by themselves. This company needs to do better with their designs. I’ve ordered 4 pieces of equipment and none of it has quality.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 18th of March but we've yet to receive a response. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I ordered the blue ball trainer and the pump did not come with it when it was suppose to. I’ve reached out and still haven’t had a response”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the replacement for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Order Incomplete and i received deceiving information.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Second time ordering. Both times I’ve had issues. First time i received rusted equipment. This time i had a delivery and parts were missing. More than a week later i do not have the missing parts. Losing faith in the entire fitness equipment industry completely. Not many company’s left you can trust to send you the correct product with the correct parts and no damage. Very unfortunate.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Good luck to all of those who want to change/cancel their order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who educated you on our return process. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a 14# and a 20# wall ball. I have used and purchased many Dynamax wall balls in the past, which are somewhat more expensive. Dynamax is worth the extra cost. The weight in the Titan 20# wall ball is unevenly distributed and the ball is not round, which causes it to roll and spin weirdly. I contacted Titan to return the product, including pictures and videos. They did not acknowledge the obvious defects in the product and would not let me return my this unwieldy wall ball.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Only part of my order has been delivered. So now this is the THIRD time I am going to have to reach out to you to have a replacement ordered. In addition, the parts of my order that I have received, as well as the replacements, don't have the hardware pictured in the photos online.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The product is damaged. I have pictures, not sure if it was damaged in shipping or from the factory but for the price I paid, I am not satisfied. I also attempted to use a coupon that Titan sent me for 5% of and the system wouldn't let me, now after I bought the product, Im getting texts offer the product for $500 less than I just paid for this damaged product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews