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Titan Fitness Reviews

4.5 Rating 27,895 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,895 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Hefty bench is missing a critical support piece (not hardware). Promptly notified customer service and still have not received indication of a proposed resolution.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
My order was missing "Part D- Steel Plates" x4. This order was placed on February 28th. As of March 16th, I still have not received the missing parts and have still not even received notification that they have been shipped.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Order two by mistake and about to lose again due to fees.
Helpful Report
Posted 2 years ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with the return request and confirmed the return process. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 2 years ago
My review is based more on titans customer service than their actual product. I'm sure if you get what you order everything will be fine but if there's a problem don't expect titan to do anything for you. In my case they messed up and sent me the wrong product altogether and then sold the product I actually wanted leaving me with no way of getting what I ordered for the price I paid. They had the bar I ordered for 15 dollars more than I paid but weren't even willing to comp me that to make up for their error and inconvenience of me now having to set up a return. They said I can just call FedEx and deal with it. Then I asked if they'd be willing to give me a discount on the bar I did receive to save us all the hassle of a return and they wouldn't do that either. After 5 phone calls and doing their best to keep it out of a managers hands we got nowhere with titan. All I wanted was the bar I ordered at the price I paid for the hassle of it all. Titan will split hairs over 15 dollars to have an unhappy customer and that is very unfortunate. At one point they even told me that if I kept the bar they sent, which they deemed more expensive, I would have to pay the difference for it. I actually had to show them damage on the bar they sent to get them to back track on it. Unbelievable! I'm in the process of building a home gym and I guess it's best to find out titan doesn't care about its customers over a $135 bar instead of a $2600 functional trainer. I would definitely not recommend them to anybody.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Servicce Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.
Posted 2 years ago
Product is great. But 2 of 5 product’s successfully delivered is not great.
Helpful Report
Posted 2 years ago
Thank you for leaving your review. We pride ourselves on providing high-dproducts. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.
Posted 2 years ago
Package had been opened and wrapped back up. Missing a part and have to wait for the part. Obviously was sent a leg curl machine that had been returned. If so, should've given a discount and always should have all the parts.On a positive note, the service agent was very cordial and quick. Will see if the missing part is sent quickly. Will recommend if the part is here fast. Everyone makes mistakes.
Helpful Report
Posted 2 years ago
Hello! Please accept our sincere apologies if you have received an incomplete item. Your feedback will certainly be used to ensure we get it right the first time. I checked your account and found that you have spoken to one of our Product Support representatives who assisted you in creating a part replacement order for the missing part. Please feel free to reach out to us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
After 6 months of message traffic I finally have my full squat safety bar. I do like the bar but to have to wait 6 months to get the handles for it was ridiculous. Not to mention they wouldn’t just send me the handles, they sent me an entire set so that I could send back the bar because it’s against policy to separate a set. Well all I did was take the handles out and send the bar back. Same thing you could have done and save me a trip to fed ex. I personally will never buy anything from titan fitness ever again.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies with your order experience. Your feedback will certainly be used to continuously improve our products and services. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Terrible to be honest with you I initially received a curl bar that came broken in the mail. You guys ended up sending me a second bar in the mail, which look like the package got destroyed. The curl bar wasn’t even in the tube completely. There was dirt there on the curl bar like it hit the ground at some point. I called customer representative. They said they would email me within the first couple days and I never did about a full refund still to this day. I still haven’t from you. Long story short this is the last order I’ll make with the company
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.
Posted 2 years ago
I missing the bolts and2 wheels for on one of my benches I order.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please reach us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The Power Rack I received was with damage which must have happened during transport and delivery. The Trap Barbell I received had rust damage on the weld joints. I contacted customer service and was asked to provide pictures. I provided the pictures promptly and have made multiple inquiries since sending the pictures but have not heard anything. It is disappointing that Titan Fitness does not seem to be a company that stands behind their products. I should have taken my business to Rep Fitness or Rogue.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
It’s a pretty crappy product
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The shelf’s and two supports were chip, this is unacceptable for the amount of money that was charged! Also whatever happen to instructions on how to put together? The welding on the 4- supports were not center, does anyone check this before painting/ delivering? You guys ever hear about quality check? There are many other companies to get gym storage, equipment! This is a complete turnoff. And something should be done!
Helpful Report
Posted 2 years ago
Hello Angelo, please accept our sincere apologies if the welding on the 4- supports were not centered. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
Poor policies and customer service
Helpful Report
Posted 2 years ago
Thank you for your feedback! I see that you have had contact with one of our Customer Service Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
fedx del to wrong place or didnot del and said they.Finallly showed up at my door 8 days after say ing on truck for del every day. no help from titan. need to find some where else to buy my equipment.
Helpful Report
Posted 2 years ago
Hello Thomas! We sincerely apologize for your experience. We were able to locate your recent order with us and found the order was shipped within 48 hours of placing the order. We hate to hear that FedEx delivered your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid that happening again. We are glad that you have finally received your order. Please reach us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Almost no real safety precautions, the spotting arms are almost nonexistent. The pull up bar is meant for people with a giant wingspan. The squat rack is too tall, must be for people at least 6’0 (I’m 5’10) and the bench is so small it’s uncomfortable for my spine. I’m returning in fear of hurting myself on a PR. DO NOT BUY IF YOU ARE A SERIOUS LIFTER.
Helpful Report
Posted 2 years ago
Hello Aiden, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Incredibly poor customer service
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Restocking fees apply to customer-initiated returns. Orders are processed and shipped within minutes. Due to the fast turn-around time, we are not able to make changes to orders after they are placed. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.
Posted 2 years ago
Ordered the scratch and dent and hardware bag busted open during shipping spilling all of it out. They repackaged the bench and did not seal all of the outside and a lot of the hardware escaped through where it wasn’t taped. Titan will not take responsibility and refused to send replacement hardware. Will not order from Titan again.
Helpful Report
Posted 2 years ago
Hello Curtis, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
My box came in with an internal frame that was extremely rusty. The outside coating of the frame looked like it was spray painted with chrome paint to cover up the corroded metal. I wish I could upload pictures. This was the last chance I was going to give Titan Fitness and they failed once again. I’ll never buy from Titan Fitness again.
Helpful Report
Posted 2 years ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you with issuing a partial refund which will be credited back in 5-7 business days from the creation date. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 2 years ago
BUYERS BE WARE! TITAN DOES NOT UPDATE RETURN POLICIES IN A TIMELY MANNER! I ordered a piece of equipment that seemed like it would be a good fit for my home gym. Unfortunately, it wasn't. One of the reviews I read about Titan was how helpful their customer service was. That wasn't my experience. The piece of equipment I had was still in it's original shipping package and was in my possession for a little over a day when I called to have it returned. The person in spoke to told me that I was responsible for the return shipping cost, which I expected because it was posted on their website under the return shipping policy. What I did not expect was the 20% restocking fee, which was not on their website. She sent me a link with an updated policy. After a very long conversation she finally understood that I was conveying the fact that this information was not openly available to ensure buyers were able to make an informed decision before purchasing. She also acknowledged that the policy which was available was 3 years old and outdated. When I asked to speak with a supervisor I was told that there were none. I was then told that the previous situations like these that were escalated were rejected. How was it escalated if there are no supervisors? That question was never answered. Most of the conversation was spent with the customer service rep sounding confused about what I was saying. In the end I received no help and was more frustrated than when I initially called. Titan will NOT get any more of my business if this is the type of assistance I can expect to receive.
Helpful Report
Posted 2 years ago
Hello Anthony, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. As for the return policy you mentioned from FAQS, we have sent it over to our Marketing team for them to remove/update the article. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Seat cover tore☹️ Last several pieces have been damaged or parts missing People have a manager call me 214-676-7011 I hate to have to write several bad reviews I called 2wks ago about another problem & no one has responded …
Helpful Report
Posted 2 years ago
Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,895 reviews