Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,818 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product is great. But 2 of 5 product’s successfully delivered is not great.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. We pride ourselves on providing high-dproducts. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“Package had been opened and wrapped back up. Missing a part and have to wait for the part. Obviously was sent a leg curl machine that had been returned. If so, should've given a discount and always should have all the parts.On a positive note, the service agent was very cordial and quick. Will see if the missing part is sent quickly. Will recommend if the part is here fast. Everyone makes mistakes.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies if you have received an incomplete item. Your feedback will certainly be used to ensure we get it right the first time. I checked your account and found that you have spoken to one of our Product Support representatives who assisted you in creating a part replacement order for the missing part. Please feel free to reach out to us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“After 6 months of message traffic I finally have my full squat safety bar. I do like the bar but to have to wait 6 months to get the handles for it was ridiculous. Not to mention they wouldn’t just send me the handles, they sent me an entire set so that I could send back the bar because it’s against policy to separate a set. Well all I did was take the handles out and send the bar back. Same thing you could have done and save me a trip to fed ex. I personally will never buy anything from titan fitness ever again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies with your order experience. Your feedback will certainly be used to continuously improve our products and services. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Terrible to be honest with you I initially received a curl bar that came broken in the mail. You guys ended up sending me a second bar in the mail, which look like the package got destroyed. The curl bar wasn’t even in the tube completely. There was dirt there on the curl bar like it hit the ground at some point. I called customer representative. They said they would email me within the first couple days and I never did about a full refund still to this day. I still haven’t from you. Long story short this is the last order I’ll make with the company”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“I missing the bolts and2 wheels for on one of my benches I order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The Power Rack I received was with damage which must have happened during transport and delivery. The Trap Barbell I received had rust damage on the weld joints. I contacted customer service and was asked to provide pictures. I provided the pictures promptly and have made multiple inquiries since sending the pictures but have not heard anything. It is disappointing that Titan Fitness does not seem to be a company that stands behind their products. I should have taken my business to Rep Fitness or Rogue.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“It’s a pretty crappy product”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The shelf’s and two supports were chip, this is unacceptable for the amount of money that was charged! Also whatever happen to instructions on how to put together? The welding on the 4- supports were not center, does anyone check this before painting/ delivering? You guys ever hear about quality check? There are many other companies to get gym storage, equipment! This is a complete turnoff. And something should be done!”

Helpful Report

Posted 2 years ago

Hello Angelo, please accept our sincere apologies if the welding on the 4- supports were not centered. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Poor policies and customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Customer Service Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“fedx del to wrong place or didnot del and said they.Finallly showed up at my door 8 days after say ing on truck for del every day. no help from titan. need to find some where else to buy my equipment.”

Helpful Report

Posted 2 years ago

Hello Thomas! We sincerely apologize for your experience. We were able to locate your recent order with us and found the order was shipped within 48 hours of placing the order. We hate to hear that FedEx delivered your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid that happening again. We are glad that you have finally received your order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Almost no real safety precautions, the spotting arms are almost nonexistent. The pull up bar is meant for people with a giant wingspan. The squat rack is too tall, must be for people at least 6’0 (I’m 5’10) and the bench is so small it’s uncomfortable for my spine. I’m returning in fear of hurting myself on a PR. DO NOT BUY IF YOU ARE A SERIOUS LIFTER.”

Helpful Report

Posted 2 years ago

Hello Aiden, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Incredibly poor customer service”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Restocking fees apply to customer-initiated returns. Orders are processed and shipped within minutes. Due to the fast turn-around time, we are not able to make changes to orders after they are placed. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“Ordered the scratch and dent and hardware bag busted open during shipping spilling all of it out. They repackaged the bench and did not seal all of the outside and a lot of the hardware escaped through where it wasn’t taped. Titan will not take responsibility and refused to send replacement hardware. Will not order from Titan again.”

Helpful Report

Posted 2 years ago

Hello Curtis, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“My box came in with an internal frame that was extremely rusty. The outside coating of the frame looked like it was spray painted with chrome paint to cover up the corroded metal. I wish I could upload pictures. This was the last chance I was going to give Titan Fitness and they failed once again. I’ll never buy from Titan Fitness again.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you with issuing a partial refund which will be credited back in 5-7 business days from the creation date. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“BUYERS BE WARE! TITAN DOES NOT UPDATE RETURN POLICIES IN A TIMELY MANNER! I ordered a piece of equipment that seemed like it would be a good fit for my home gym. Unfortunately, it wasn't. One of the reviews I read about Titan was how helpful their customer service was. That wasn't my experience. The piece of equipment I had was still in it's original shipping package and was in my possession for a little over a day when I called to have it returned. The person in spoke to told me that I was responsible for the return shipping cost, which I expected because it was posted on their website under the return shipping policy. What I did not expect was the 20% restocking fee, which was not on their website. She sent me a link with an updated policy. After a very long conversation she finally understood that I was conveying the fact that this information was not openly available to ensure buyers were able to make an informed decision before purchasing. She also acknowledged that the policy which was available was 3 years old and outdated. When I asked to speak with a supervisor I was told that there were none. I was then told that the previous situations like these that were escalated were rejected. How was it escalated if there are no supervisors? That question was never answered. Most of the conversation was spent with the customer service rep sounding confused about what I was saying. In the end I received no help and was more frustrated than when I initially called. Titan will NOT get any more of my business if this is the type of assistance I can expect to receive.”

Helpful Report

Posted 2 years ago

Hello Anthony, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. As for the return policy you mentioned from FAQS, we have sent it over to our Marketing team for them to remove/update the article. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Seat cover tore☹️ Last several pieces have been damaged or parts missing People have a manager call me 214-676-7011 I hate to have to write several bad reviews I called 2wks ago about another problem & no one has responded …”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“order was damaged and returned with a refund”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with the return of your order. We sincerely appreciate your understanding on this matter.

Posted 2 years ago

“All products damaged upon arrival. Have not received a resolution after 4 days.”

Helpful Report

Posted 2 years ago

Hello Joseph, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement order for you. If you need further assistance, please contact us at info@titanfitness.com.

Posted 2 years ago

“Sent the wrong item and when i inquired about getting the correct item it was no longer in stock.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you with the return of the incorrect item. If further assistance regarding this concern, please reach us at info@titanbrands.com so we can help you further.

Posted 2 years ago

“Bench like aluminum very weak”

Helpful Report

Posted 2 years ago

Hello Margarito, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,818 reviews