Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“In short, all 4 of my 'new' urethane bumper plates had arrived with some form of damage to them (e.g., 2 of them with HOLES in the metal part; 1 of those plates, where the holes are, are sharp pieces of metal that stick outward and can easily cut you, making this a big safety hazard). I contacted Titan via the telephone number on 4/12/2023; per their instructions, I replied to their email, sending two different emails, with a total of 14 pictures (7 pictures per email). The pictures showed all of the holes, scratches, marks, and/or other defects over the 4 'new' urethane bumper plates (two 45# plates, two 55# plates). As of today, 4/18/23, I have not received a response from them. On 4/15/23, I sent a follow-up email, to inquire what the status was, and as of 4/18/23, I have not received an update from them. Today, 4/18/2023, I received an automated email regarding how my experience was, hence why I am creating this review. I really hope Titan Fitness is going to make this right, which is why I'm being factual with this review, rather than based on my opinion (other than my review rating). Titan: can you please provide me with an update / what my options are regarding my damaged urethane bumper plates? Otherwise, I will be looking to return them and getting my money back.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“I still have not received 3 of the 4 missing steel plats for my Hefty V2 Flat Bench and its been many weeks since my order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Don't see package never received it. Must of delivered to wrong address”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to FedEx, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Still waiting for my order”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and as per the carrier, they delivered your order on 04/06/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Purchased a scratch and dent item, the item that was sent was the wrong size, not what was on the order. It was a $30 difference between the item I ordered which apparently wasn't in stock, and a new item. Instead of trying to find the right size strap they just refunded the purchase and told me to buy the new one. This isn't the first time an order has been missing parts or has been incorrect. Customer service seems to be whatever is easiest for Titan. It's starting to be worth it to buy elitefts or rogue just from a Hassel perspective.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Refused to honor a $50.00 price change that was hours after order was placed. Will never order anything from Titan again.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Discount codes can be used on any regular priced item, regardless of price. The codes cannot be used on top of sale discounts. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“Not a good experience. I’m missing items from my order( barbell, band pegs). My order was lost for about a month. A claim was started and all of the sudden SAIA (shipping courier) found my order and delivered it. Boxes were damaged (not too concerned) but i was missing item. Called Titan and they said that SAIA had proof of delivery so they couldn’t do much. That’s not right. From the very beginning my order had problems and all I’m Asking for is my equipment to get delivered. Titan doesn’t want to assume responsibility and said SAIA is at fault. Not asking for money back just asking to get my items delivered that i paid for.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order completely. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule and completely. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Hello, I havent heard anything new concerning my non functional atlas stone that I spent several hundred dollars on. I realize that you all are quite busy but I highly doubt that someone is physically travelling to the manufacturing facility to see where or how my stone was improperly made, so I cannot see how it would take this long to type an even marginally helpful response to me. I have lost all faith in your customer service skills and will now be using my not inconsiderable influence to try and sway customers away from this company. You have left me with a completely useless slab of metal whose only function is to sit in isolation for fear of it causing damage to anyone who attempts to relocate it. Thank you ever so much for teaching me the lesson that Titan fitness will not only sell you scrap metal but will also not bother to try and fix their mistakes. I will be sending this email chain to all of my customers, fellow influencers, and coaches in order for them to avoid falling for the same trick.”

Helpful Report

Posted 2 years ago

“I so upset about this company and product - they sold to me SCRATCH and DUNT with sale price but yesterday I got JUNK, some parts broken, look like somebody used and broke and returned and company sell this again for almost $60 . I understand where open box or lost some parts or scratch but with broken parts how I can used that?! When I try cancel my payment - same BREAD company just play game with me. Send me code and after this code not work and I tryed few times. Just waist my time. NO NO NO”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Never received my order. Titan Fitness does a great job in making sure you get it(lol not) they confirm with FedEx that it was delivered when it actually wasn’t! Never received my order and all they could say was file a claim with FedEx don’t buy from them ever”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and issued the refund. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Sent wrong piece - twice”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. You may call us at 1-888-410-1503; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Horrible! I ordered some chains and I called to try to cancel. They claimed that the order had already been shipped even though I didn’t receive a shipping confirmation until 4 hours later. When the item arrived, it arrived damaged, missing parts and the box was completely open!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I ordered my rings and took over 3 weeks… they send an empty box and fed ex rejected after that they send the rings but not expedited the delivery or at least giving a discount for next service”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“You guys messed up again! You shipped the same wrong product as the first shipment. Very frustrated and disappointed.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a full refund. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Long time customer 1. Delivered a week past 2. Missing parts 3. 3 weeks sitting in garage almost built and hopefully parts are coming this coming week 4. Constant emails on promotions 5. Generic response with a follow up for customer review with problem still existing”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“We bought the weight vest as a gift for Christmas, but the first time we ran with it we lost one of the eight weights that go in the vest. So we bought the replacement weights (had to buy four) and when they came, they were not the same size and seemed even more prone to slip out while working out in the vest.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Placed order by mistake, reached out to cancel the order. They didn’t cancel the order. They decided to ship the item anyway, now I have to pay a restock fee. Terrible customer service on this matter.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that we have received the returned items and the refund was issued on 04/07/2023. The refund will reflect on your account in 5-7 business days. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Was shipped a different weight exercise ball than the one i ordered. Same weight different pattern on shell.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. We offer a refund/replacement for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Faulty product, worthless customer service that sends you in circles and doesn’t help.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The return policy needs changed. I am fine with paying return shipping due to my mistake, but a 20% restocking fee has lost this company any future business from me.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews