Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Plyobox not sturdy. Wobble to jump on and unstable. Will not recommend it. Disappointed and the return policy.”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“The product came in damaged and I’ve reached out. Nobody’s has contacted me back. Very disappointing. This is not the type of service. I thought I would get from Titan fitness.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked and we did not receive any email from you regarding the issue. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No manual and boxed damaged”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with the manual. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item not packaged well, no foam, didn't fit in package, end of bar sticking out, bar arrived damaged on end from shipping, item had so much oil on it that the oil seeped into other gym equipment owned.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product is manufactured to fit a 3”x3” upright, but responses to questions by Titan, both here, and in email, indicate the T3 series (2”x3” upright), is compatible. That is…. not a thing… it doesn’t fit… because 2≠3…. And the mount isn’t meant to use the security pins as the actual support… So, it quite obviously moves around…. ALOT. Email support evasive and unresponsive to straightforward questions regarding installation method.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Received the product and opened the first box. Bent item. Opened the second box and missing instructions. Prefer an actual manual not a PDF. They have had two weeks to resolve the bent item. Still no resolution to the issue! Call in and you get a call center overseas! Not happy! Would not recommend”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product arrived deflated beyond usual and then the valve fell into the ball. Customer service has been slow to respond and confusing at times.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a full refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Machine has a damaged (in production) part and I was not offered a replacement piece but a 5% discount toward future purchases!?! If that’s how you stand behind the quality of your products, there will not be any future purchases.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. If you don't agree with the offer, kindly reply to the email that you don't agree so our product team can offer other resolutions. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I received my order for the eccentric hooks and was excited to start using them, especially for the price. I assembled the first hook without any issue as the two pieces fit perfectly. As I began to assemble the second hook I noticed one piece was way too big to fit into the slot of the other piece. I was able to get it in about half way before it wouldn’t go any farther and I had to forcefully pull it back scraping all the black coating off both sides. I called the customer service line and was passed along to several customer support reps before finally being told I would receive and email to submit a picture/video as proof of what I was describing. I submitted pictures of the issue and was then told to try adding a lubricant to it, so I did which then made everything greasy and still did not slide into place. After going back and forth over several emails, I was told it wasn’t an incorrect fit issue, but simply a lubricant issue and then continued to be “educated” on how metal needs to be lubricated to avoid friction issues. I asked several times to have the one faulty hook exchanged, but was told I did not have enough evidence that there was anything wrong with it and they couldn’t help anymore without further investigation. So instead of exchanging the part and keeping a long time customer satisfied, they decided to make their $40 a higher priority. I now understand why the price is so reasonable, the quality is horrendous. The only thing worse than their poor fabrication of this product was the lack of customer support and care for fixing an issue which was caused by them. I will be spending the extra money from here on buying Rogue instead, at least I’ll be getting high quality for the price.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Terrible communication with Titan reps. Order was delivered to the incorrect address. When asked where it was delivered no one could tell me where.”

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Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I still don’t have the parts to put it together. The first shipment never arrived and the second shipment was missing the hardware.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very poor customer service. My machine didn’t arrive until almost a month after I purchased it. I was informed my machine arrived in my local area the week after purchase. The tracking info is useless! It is not accurate whatsoever. The delivery date changes every week and always said would be delivered Thursday of every week which is inaccurate! When I didn’t receive my machine based on the tracking info, I called Titan fitness and was told that the shipping company would be calling me to set up an appointment for delivery. Fast forward to the following week, still no machine so I called again and that time I was told I needed to call the shipping company. Call?? I wasn’t even given any info about the shipping company so how was I supposed to call them?? Once I was given the info, I called them and set up an appointment. The shipping company they contract with had very poor customer service as well. I set up my appointment to be delivered Friday. I even called Friday morning and they told me it’s in the truck and on the way to me. End of day Friday and still no machine so I called them and was told they don’t deliver to area on Fridays when they were the one who told me they only deliver Fridays so THEY set the appointment. Finally after calling every single day about my order they delivered the following Friday. Titan Fitness did not help me whatsoever with ensuring my machine was delivered. I’ve called them and they said they talked to the shipping company and that it would be delivered. But I have done that myself. The machine I purchased was nice but I will be never order from this company again. I value customer service and without it you don’t deserve my business.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Wrong item sent”

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Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Please send us a photo of the item you received along with a photo of the packaging. You may send it to support@titandistributorsinc.zendesk.com. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Only received (1) 25 lb cast iron plate...I ordered (2)..not very good service...still waiting on Titan to follow thru..they made me feel like it was my fault that I only received (1)plate!!”

Helpful Report

Posted 1 year ago

Hello! We are sorry to hear that you received an incomplete item. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“My order hasn’t been delivered. It’s adding insult to injury that I’m prompted to review a product I haven’t received. The first time I contacted customer service about it, I was told I’m in the wrong for not insuring my purchase. I shouldn’t have to pay extra for you to get the equipment to me - don’t advertise free shipping if that’s the expectation. This is the second time I’ve ordered the deadlift platform frame. Last time you shipped me a replacement and after a month of waiting it never arrived and I finally cancelled and got a refund. A year later I decide to try again and once again, you had a ship a replacement. Now that the item got delivered BACK TO YOUR WAREHOUSE (not to me), you’re asking for a review? This is very frustrating. I’m expanding my personal training studio soon and will be ordering from Texas Strength Systems, Rogue and Again Faster instead of Titan.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you with your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“I love some of the affordable options from titan fitness and have purchased thousands of dollars of equipment directly or indirectly from them for my home gym or either of our two fitness studios. Unfortunately my latest purchase, a barbell, came without packaging with a label zip tied to it. Damage is presumably only cosmetic but I can’t trust a company that would do that. Huge fail”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I don’t feel I will get a strong workout with this because of the balance. Your wrists hurt with little weight. It’s awkward and I don’t see much use for it. I watched videos of other exercises I can try with this equipment so I will keep it for the price and mess around with it. It is not suitable for any tricep workout though. It’s has a sturdy construction but the purpose and execution was not thought through enough.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Charged me for delivery tracking called Route. No, none, nada delivery date or time communicated. No notifications regarding arrivals or tracking. No tracking number provided. Just showed up in my driveway, left in pouring rain during a tornado. I will at minimum refuse the delivery charge on my credit card statement when it arrives. So why again was I charged for Route to ensure problem free, trouble free delivery?”

Helpful Report

Posted 1 year ago

Hi. We apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. You have the option to remove it at the checkout page. Also, tracking details are being sent to the registered email address. Kindly check your spam and junk folder as well. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Shipping Delayed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and as per the carrier the order was delivered on 08/14/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“return process and customer service is awful. I had to call multiple times to just get a return authorized. Even so, I am still negotiating to get the restocking fee waived I should have ordered this via amazon or a different product. If I had ordered via Amazon, at least returns would have been such a breeze.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email for us to proceed with the return process. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews