Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Still missing parts of my order, told to wait and call back”

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Unfortunately, the wrong hardware pack was delivered with the equipment. I now have to wait another five or seven days to get my equipment put together because of a mistake from your company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You pay for what you get. Cheap product equals terrible warranty. They didn't cover a failed pull pin on the V2 adjustable bench. I recommend looking at a different company. Didn't even last 3 years with only one user.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item showed up damaged. No resolution after reaching out. Will never buy from this company again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered their trap bar that was supposed to fit standard 50mm olympic plates. It does not. When I emailed they told me they only guarantee their equipment to work with their own stuff. Worst customer service I've had in years and would never buy from them again. I cancelled the other thing I ordered from them.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. We, unfortunately, do not have the information needed to compare our products with other brand specifications. We can only guarantee the use of items within the Titan line. Many times, you can use the measurements on the web to help you make that determination but if it does not fit, returning the item will have to fall within the return guidelines. I have included a link to that information below: https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You've ignored your own directions with which I complied (photos, descriptions and part identification), made me resubmit a second time (asking for the parts I named in the first submission) and I haven't received any UPDATES, only automated requests asking for a rating. So, here's my rating. How about you resolve my damaged parts complaint before you send another automated request concerning my customer satisfaction with Titan Fitness? They only get One Star because I can't submit this review with less. I made the mistake of ordering a Titan Fitness Tall Wall Mounted Pulley Tower V3 from these customer service cretins. The box arrived torn with parts falling out and/or shifted down into one end of a 7 foot package. Three pulleys holders were damaged by being bent out of shape due to the crappy packaging and rough treatment by FedEx. I had paid for 'shipping insurance' and following instructions, promptly submitted a claim . No good. They asked me to resubmit, having OBVIOUSLY not reviewed the first submission. Wasn't worth arguing about, so I just resubmitted claime. THAT WAS SIX WEEKS AGO and I HAVE NOT HEARD BACK!!! Oh, and they keep sending me 'How do you like your new Titan product?' review requests. Well, since you asked, here you go. Titan customer service sucks, they are obviously challenged when it comes to hiring professional designers for shipping heavy products (we're talking $10 worth of packaging, tops) and I'm tired of having the mess of parts I can't assemble clogging the limited space of my home gym.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have missing parts, and the rack was damaged during shipping. I've emailed customer service many times, and still no resolution.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. You may have missed our recent email. We processed a parts replacement for you which will be delivered next week. For the detailed information, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 1 year ago

“Equipment was never delivered, damaged in transit. Refund was not provided and email saying Titan needed 3 weeks to refund, this is unacceptable.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We apologize for the delay in processing your refund. We will follow up on your refund and have it processed. Please allow us another 14 business days to have it completed. Please note: Our refunds post in your account to the original date of the order. Please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 1 year ago

“The bicep curl machine does not fit my short forearms. I have asked for assistance from customer service and am still waiting.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. We have reached out to you via email on the 5th of September, but we've yet to receive a response. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I have not received all of the items yet, and I have asked for a status report several times, but I still have not received any info on where my Smith Machine is! The other items I received have not been used yet because I have to have the smith machine first. It has been very difficult to communicate with your company.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 1 year ago

“Item never showed up. Logged issue and was told I had to wait several more days, even though it showed as "delivered"”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This was a replacement order due to the original one being missing one of the pads and this new one was also damaged! There is literally 0 quality control here!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“ordered over$1000 of equipment and half of the pieces were incomplete or missing altogether. the missing pieces are critical and now I can't use ANY piece of the equipment without some help from Titan or buying the equipment from somewhere else, but Titan refuses to help me unless the freight company acknowledges it. I'll likely need to pursue this through my financial institution if I have ANY hope of reconciling this incredible loss. that's a lot of money to just "lose". I'll never recommend Titan brand unless this can be reconciled. I've been waiting an entire week and still haven't heard back”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This has been a terrible experience with titan for me. I tried to place an order and the websit said it couldn’t be processed then I called and talked to titan customer service to to confirm that it didn’t and placed another order. Then FOUR DAYS later it somehow goes through. So now I have two orders of the same equipment that they originally tried to say I couldn’t cancel. I had to demand that I not be charged for their mistake. Almost a month later I am STILL waiting for a refund.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Upon checking, the refund was issued on September 01, 2023. Please expect the refund on your account in 14 business days. Kindly monitor and reach out to us if you don't see the funds within the given timeframe. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Squat stand missing J hooks and packaged arrived a week late due to label not able to be be scanned. Had to reach out multiple times and still waiting for response back on my missing j hooks.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you by issuing a replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Customer service was horrible. Had a damaged pad, submitted a ticket and responded three times to emails asking if it was resolved and then it was closed claiming they hadn’t heard from me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Package never arrived and customer care unresponsive”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I spent close to $1,900 on urethane bumpers. One of the things that made urethane bumpers appealing to me was the durability and vibrant colors of urethane. I expected these bumpers to look great in my gym for years. When I received my order, 6 out of 10 of the 45lb plates were clearly discolored. No amount of scrubbing removed the discoloration. Something happened during the manufacturing process to change the color of the urethane. I reached out to support and requested an exchange. Instead, I was offered a 10% credit for the 6 affected bumper plates. The credit came to just $75. I was told that the bumpers I was sent, were not considered defective because the issue was cosmetic. To make things worse, the bumper plates were further discounted on Titan's website since I bought them a week ago. I asked for a credit on the difference and support refused. If Titan is unwilling to exchange the defective product, then I will open a dispute with my credit card provider. The product that was delivered to me was not as described. I did not agree to buy blemished or defective items. I only want what I paid for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Not a fan of customer service support. Received my items damaged and needed to call multiple times to get the support team to answer my emails.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item showed up without a box, wrapped in plastic, and damaged. Don’t normally have these problems with Titan… Great customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews