Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“The bar was damaged because the packing was a joke and Fed ex beat it up. Customer service was very slow and tedious to deal with.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The package never made it into UPS hands. Titan customer service insisted that UPS had it, and just had not updated status (this was after a week of “label created” status). I knew better, but had to wait another full week before they acknowledged their mistake and shipped a replacement. It was supposed to be a b’day gift but I guess I can keep it now :-( They want me to pay return shipping and take a 20% restock, after their mistake caused all this. I’m done with Titan. Their stuff is good value but customer service is horrendous…just not worth the hassle with so many other good options out there today.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The ball has the worst weight distribution compared to any other medicine ball I’ve used. Don’t waste your time or money and go by a dynamax or rogue wall ball. Yes, they are double the price, but at this point I’m out $70 because this ball is trash. This ball from titan fitness looks good on the outside but as soon as you have it in your hands it’s more like a “slosh” ball with the poor weight distribution.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I never got it! Package was sent to wrong address and I still haven't heard from Titan or got my money back. HORRIBLE 😭”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer service specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product missing essential pieces.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Terrible Customer Service. I will be returning my purchase and discontinuing any further business with Titan Fitness. I will also not be able to ever recommend Titan Fitness to anyone.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your return request. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“FedEx lost my package titan fitness was no help at all . Then when I finally got someone on phone the product was sold out so they said there was nothing they could do about replacing it !”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I've been chasing you/Titan to replace the damaged parts you shipped in your substandard packaging (Order #18103892232/ Support #1812087). You've ignored your own directions with which I complied (photos, descriptions and part identification), made me resubmit a second time (asking for the parts pictured and named in the first submission) and I haven't received any UPDATES, only automated requests asking for a rating. So, here's my rating. How about you resolve my damaged parts complaint before you send another automated request concerning my customer satisfaction with Titan Fitness? They only get One Star because I can't submit this review with less. I made the mistake of ordering a Titan Fitness Tall Wall Mounted Pulley Tower V3 from these customer service cretins. The box arrived torn with parts falling out and/or shifted down into one end of a 7 foot package. Three pulleys holders were damaged by being bent out of shape due to the crappy packaging and rough treatment by FedEx. I had paid for 'shipping insurance' and following instructions, promptly submitted a claim . No good. They asked me to resubmit, having OBVIOUSLY not reviewed the first submission. Wasn't worth arguing about, so I just resubmitted claime. THAT WAS SIX WEEKS AGO and I HAVE NOT HEARD BACK!!! Oh, and they keep sending me 'How do you like your new Titan product?' review requests. Well, since you asked, here you go. Titan customer service sucks, they are obviously challenged when it comes to hiring professional designers for shipping heavy products (we're talking $10 worth of packaging, tops) and I'm tired of having the mess of parts I can't assemble clogging the limited space of my home gym. Titan -- I initiated this service request starting August 31, after you shipped heavy fitness equipment in TOTALLY inadequate packaging, resulting in three damaged parts. I paid for shipping insurance (same joke as your poor customer service, apparently) I have submitted documentation TWICE both times according to your instructions. It is now SIX weeks since you hosed me and this issue isn't resolved. I'm currently on hold while the latests non-sense response is being 'researched.' Not only will I NEVER do business with you again, but I'm seriously considering producing a YouTube video showing; ALL THE SHIPPING DAMAGE THE RIDCIULOUS PACKAGING ALL THE CONTACT WASTING MY TIME ALL THE UNASSEMBLED TITAN PARTS CLUTTERING MY HOME GYM THE TOTAL LACK OF CUSTOMER SUPPORT. On hold for 20 minutes. Unfortunately, I don't have any more time for Titan nonsense today. Ignore this as you see fit. If I don't have the parts I paid for -- UNDAMAGED -- by the end of this week, I'm going to spend the time to make my crappy experience with Titan as broadly disseminated as I can make it. With great sincerity.”

Helpful Report

Posted 1 year ago

“Item arrived broken. The broken part was not available and left me with a non-functioning piece of equipment. This was their response: 'Unfortunately, the plastic sleeves are currently in production with our manufacturer, and we do not have a solid arrival date. To address this, we'd like to offer a $25 partial refund if you choose to keep the item as is. Alternatively, you can reach out to us once the part is back in stock to make a purchase. Please let us know if this solution works for you.' I am currently trying to return the product which I'm sure will be a hassle as well.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“garbage. don't recommend at all. worst customer service”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Belt holes are not 43"-50" as noted in the description, but rather 41" to 48". That two inches off is the difference between the belt being useful and useless. I already have a belt with holes that go to 47 inches, so this one accomplishes almost nothing for me. I wish the description had included accurate measurements.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Website has inaccurate description of safety bars. Customer Service is horrible. Require shipping fees to be paid in order to return item.”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing your feedback. We have reached out to you via email but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com for any issues you may still have. We hope to be able to serve you again!

Posted 1 year ago

“Bad quality product and bad customer support”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Can't put the base together. One of the legs is supposed to receive a piece that is attached by an M10x25mm hex bolt and was not milled properly and will not thread. So now I've got to either re thread the hole myself, find a custom screw, or send the entire pallet back (which I thoroughly destroyed will opening the crate). Titan refuses to send an individual part.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My previous purchases with Titan has been nothing but great. The products were solid and made well that I was confident I finally bought my first olympic bar, the Shorty, from Titan. When delivered, the Shorty bar was also a well made product and looked great. However, it was not the same Shorty bar pictured and detailed on the website. Mine had black zinc sleeves and aggressive knurling while the Shorty on Titan's website listed Chrome sleeves and medium knurl, matching the picture on Titan's website. I was happy that Titan sent a quick replacement for the bar after I sent a picture of what was delivered. However, the replacement bar was exactly the same as the previous bar, black sleeves with aggressive knurling. This time, I sent a picture of both bars together to let Titan know they sent me yet another bar that didnt match what was detailed on their website. This time, Titan's customer service tells me that I did get the right bar. Huh? I now have 2 incorrect bars to send back for a full refund. As I said, the bars look great but the aggressive knurling isnt. I have a rogue power bar collecting dust because of the same aggressive knurling. Thank you for offering to refund me. But it is very disappointing to spend all this time and end up with nothing. Also, its a mystery to me how Titan at first sent me a replacement bar to correct it, but now is saying I did get the correct bar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Send me the wrong item, multiple times. Spent all kinds of time documenting this and ended up with just a refund and not even the item I actually ordered.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Customer service is terrible with this company. I have spent well over $3000 or more in the past couple of weeks ordering equipment from Titan fitness. To my own discredit, I forgot to include a 5% off code that had been sent to me from Titan fitness in the final placement of my order. I contacted customer support and dealt with Jude, who was unable to honor the 5% code that had been sent to my email. I thought this was a poor way of handling it. I ignored it and moved forward. Once my equipment arrived. One piece was advertised as an adjustable storage rack for medicine balls. Well it certainly will work for smaller medicine balls it does not work for all to include the larger ones that I purchase through titan fitness. if you plan on ordering some thing from Titan, you better expect to keep it and not have any problems. I contacted customer support to try to see about returning this single item. While the item was only 60+ dollars. I simply could not use it. Titan was unwilling to compromise in their 20% restocking fee, and , the returned item would be shipped at the owners expense. I can completely understand paying return shipping but after spending well over $3000 I would expect more out of customer service and expect some grace in the 20% restocking fee. Absolutely no remorse from Titan, they were unwilling to budge on the 20% restocking fee. Needless to say it does not make sense to return a $60 item as it likely would’ve been more to ship it and pay the restocking fee. I will not be ordering anything else from titan in fear that if for some odd reason I have issues, customer service/support will not be there. I would go with any other company in the future.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our Senior Customer Success Agents who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Have not received order. Fed Ex delivered to wrong address. Filed a claim with Fed Ex and they said there was nothing they can do and I would need to follow up with the shipper for and their lost or stolen policy although it was clearly Fed Ex’s fault. Followed up with you guys and Macy from customer care was working on a resolution but have not heard anything since last week. Wish you guys would let me know one way or another if you are going to send another set of chains so I can move on with ordering another set from someone else. So far between Titan and Fed Ex the experience has been terrible. Thanks, MH”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Handle does not fit properly on one side. It will not go in all the way”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Good products but customer service could use some work”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on October 03, 2023, asking for the photo of the item you received, but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews