Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I still don't have the screws that was supposed to come with my order and no answer from titan. They said they were sending me a replacement. Instead they sent an empty box with only a manual.”

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Posted 1 year ago

“Our product arrived damaged. We took photos immediately and have reached out to customer service multiple times to get the parts replaced and we have no resolution today and this is going on week #2 of the issue. Very disappointed and would not recommend to others considering purchasing from Titan.”

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Posted 1 year ago

“The product had lots of dings and bends in the legs, to the point where assembly was impossible right out of the box. I considered trying to return it, but instead I removed the bends and had to square up the legs using tools. I don’t think most consumers would’ve been able to do this. The packaging did not have any dings at all, and so this was definitely an issue with poor quality control from manufacturing, rather than any damage that occurred during shipping. Please do a more thorough job of quality control in the future, and make sure the products are able to be assembled before shipping them.”

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Posted 1 year ago

“No one reached out and I keep getting run around on my order”

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Posted 1 year ago

“The rope is frayed poor quality not worth the money!!!!”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“absolutely horrible with inventory and lack of knowledge on when product will be available. your 10% off coupons are a scam. cant be used if something is on sale.yet everything is always on sale. its a shame.”

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Posted 1 year ago

Hi, we apologize for the inconvenience. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. Also, please be advised that coupon codes cannot be used on items that are already on sale. It can only be used on an item that is at a regular price. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You wasted no time at all to take my money. I still have not received my order!!!!!!!! Very sad.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 11/16/2023. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“so far its been bad. we bought all of the plates for our gym we are building and they were sent somewhere else, and the wrong package was sent to us... with forklift fork extenders . and now you are out of stock on the plates we needed. and you dont know where it went. 2 weeks now dealing with your custumer service dept. and i still have the fork truck forks here ....”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Sent the wrong one !!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“This linebacker for me was not good. The holes where the bolts thread in were stripped out so bad from day one that I can’t even tighten them. They just keep spinning. It’s a safety issue for me and it’s so bulky I just put it in a corner and never use it so it’s like new but unsafe! As far as the spinning when loading on a stand? Just put a collar on and let it rotate to do the other side. Cmon folks not that difficult”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Horrible, couldn’t return unopened machines that I spent lots of money on, then told i have to pay for shipping and a 20% restocking fee.. Lost 90% of what I paid just for wanting to return my items…”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“This box is unstable for box jumps. The surface area is too small. It's advertised for box jumps. In order for me to return it I have to pay shipping costs that are just as much as the box. Terrible service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Box never came”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered trap bar. Sleeves are too big for weights to fit over. Warranty department gave run around refused to fix the issue. Titan must not stand behind their products. Buyer beware! When asked about returning faulty product was informed of a 20% restocking fee”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The holes don’t even match up”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I purchased the linebacker squat a few years back and noticed from the get go the bolts seemed odd. Well it ended up the threads are all stripped out and it’s impossible to tighten them up. I ended up throwing this product into a corner and can’t use it anymore. Very frustrating not hardly getting any use out of it before breaking down. I’ve been a Titan backer since the early days so this product was very disappointing to me”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I ordered a functional trainer. The delivery was scheduled and bill of transit stated I received my functional trainer. I unpacked it bringing very heavy pieces through the house and down a flight of stairs to the new gym i just built. Then, when I read the instructions for assembly, I quickly realized this wasn't the expensive functional trainer I ordered. It was a 350 lb leg press machine. One that I now had to get back up the stairs and through the house to the crate. All that I am receiving from Titan are return documents but no real apology . It took my wife and I effort and time to lift that machine and repack it to return and I didnt even get a thank you. I didn't ask for the order to be wrong. Now it appears the machine that is being shipped to me is late. When will I receive the correct machine.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not very happy with the return policy, particularly having to pay BOTH a 20% restocking fee AND shipping (especially since the item was shipped for free at time of purchase).”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Terrible customer service. App would not accept my address which I ship to all the time so I had to select one that was close. Package was sent back to company. Instead of just manually reprocessing order, they suggested I go to website and resubmit the order. I ordered elsewhere.”

Helpful Report

Posted 1 year ago

Hi, we are sorry to hear that your order has been returned to our warehouse. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the refund has been issued already and should reflect on your account in 5-7 business days. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I will not be shopping with Titan Fitness again due entirely to your return policy. The item that I purchased did not work with my home gym. When I shop, I try to buy things that will work to avoid returns. I check out product descriptions and compare different products. I don't make a practice of buying things and returning them. Please note: The item that I purchased cost $87.97. With taxes and shipping, the total came to $102.51. The shipping was $4.45. This item just did not fit. Therefore, I sought to return it. I was informed that there was a 20% restocking fee. While not something expected or standard, I will willing to pay this. I was told that I would get $81.10 in return. I was told that I would have to pay the return shipping. Again, this is not something that is expected or standard, but I was willing to pay the $4.45 shipping. It would be worth my time to get around $75 back. Then, I was told that, no, actually I would have to arrange for the item to be shipped -- Titan Fitness would NOT provide a shipping label. This is the issue for me. If I have to take this item to the post office or UPS to ship this back to you, it will cost me $75-100. In other words, I will end up spending more money to ship it than I will get back for the return. This is not the way merchants do business in this day and age. The reality is that basically all merchants that I do business with (and there are a lot) provide a return shipping label (even the small minority that then charge for the shipping by deducting the cost from the return credit). Obviously, Titan was able to ship the item to me for $4.45. Why does Titan choose not to extend this shipping benefit to customers? I did not use the item, so I cannot review the item itself. However, I will not do business with Titan again, and I will give anyone else the same advice.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews