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Titan Fitness Reviews

4.5 Rating 27,882 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,882 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Yall customer service hasn't got any better since 2018 honestly very pathetic. Ordered a bar and it's rusted and knurling is un even and yall offered to replace it that's it I don't have a way to take the bar to the post office or whatever.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I ordered the seated calf machine. It arrived quick although on assembly, the foot pad was welded crooked and the weight bar is also crooked. So doing reps one leg is working at a different angle than the other. It's not comfortable. Wouldn't reccomend this to others.
Helpful Report
Posted 1 year ago
I still have not got all of my order. I was told the back order date was 10/18/23, on that date I received boc 2 of 1 of the one piece of equipment and when I called they said oh Box 1 is on back order until 11/3. So they sent me 1 box of one machine. weeks later I received another shipment. And opened it thought it was to my machine I ordered and went to putting all together and couldn't b/c what I was sent was a box 2 to another machine not the one I ordered. And was told to print lables and return it to FedEx. I do not have a printer and the box no good b/c we opened it not knowing it was the wrong thing. Not to mention it is huge and super heavy and there is no FedEx near here. After talking to many people and supervisors, I was told the right box would be sent on 11/3/23. As of today 11/7/23 I have nothing received but have this request to review b/c I have now received my order which is not correct. I am still waiting on my order almost a month after I ordered it. Horrible service now. We have multiple pieces of equipment from here in our home gym and are disappointed that this is happening. We will probably have to find another brand to order from after all of this.
Helpful Report
Posted 1 year ago
I bought pulley handles, asked support if they came as a pair and they said yes. Then they only sent me one handle. Their own support doesn’t know their products
Helpful Report
Posted 1 year ago
I still don't have the screws that was supposed to come with my order and no answer from titan. They said they were sending me a replacement. Instead they sent an empty box with only a manual.
Helpful Report
Posted 1 year ago
Our product arrived damaged. We took photos immediately and have reached out to customer service multiple times to get the parts replaced and we have no resolution today and this is going on week #2 of the issue. Very disappointed and would not recommend to others considering purchasing from Titan.
Helpful Report
Posted 1 year ago
The product had lots of dings and bends in the legs, to the point where assembly was impossible right out of the box. I considered trying to return it, but instead I removed the bends and had to square up the legs using tools. I don’t think most consumers would’ve been able to do this. The packaging did not have any dings at all, and so this was definitely an issue with poor quality control from manufacturing, rather than any damage that occurred during shipping. Please do a more thorough job of quality control in the future, and make sure the products are able to be assembled before shipping them.
Helpful Report
Posted 1 year ago
No one reached out and I keep getting run around on my order
Helpful Report
Posted 1 year ago
The rope is frayed poor quality not worth the money!!!!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
absolutely horrible with inventory and lack of knowledge on when product will be available. your 10% off coupons are a scam. cant be used if something is on sale.yet everything is always on sale. its a shame.
Helpful Report
Posted 1 year ago
Hi, we apologize for the inconvenience. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. Also, please be advised that coupon codes cannot be used on items that are already on sale. It can only be used on an item that is at a regular price. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
You wasted no time at all to take my money. I still have not received my order!!!!!!!! Very sad.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 11/16/2023. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
so far its been bad. we bought all of the plates for our gym we are building and they were sent somewhere else, and the wrong package was sent to us... with forklift fork extenders . and now you are out of stock on the plates we needed. and you dont know where it went. 2 weeks now dealing with your custumer service dept. and i still have the fork truck forks here ....
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.
Posted 1 year ago
Sent the wrong one !!!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
This linebacker for me was not good. The holes where the bolts thread in were stripped out so bad from day one that I can’t even tighten them. They just keep spinning. It’s a safety issue for me and it’s so bulky I just put it in a corner and never use it so it’s like new but unsafe! As far as the spinning when loading on a stand? Just put a collar on and let it rotate to do the other side. Cmon folks not that difficult
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Horrible, couldn’t return unopened machines that I spent lots of money on, then told i have to pay for shipping and a 20% restocking fee.. Lost 90% of what I paid just for wanting to return my items…
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
This box is unstable for box jumps. The surface area is too small. It's advertised for box jumps. In order for me to return it I have to pay shipping costs that are just as much as the box. Terrible service.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Box never came
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Ordered trap bar. Sleeves are too big for weights to fit over. Warranty department gave run around refused to fix the issue. Titan must not stand behind their products. Buyer beware! When asked about returning faulty product was informed of a 20% restocking fee
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
The holes don’t even match up
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
I purchased the linebacker squat a few years back and noticed from the get go the bolts seemed odd. Well it ended up the threads are all stripped out and it’s impossible to tighten them up. I ended up throwing this product into a corner and can’t use it anymore. Very frustrating not hardly getting any use out of it before breaking down. I’ve been a Titan backer since the early days so this product was very disappointing to me
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,882 reviews