Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,800 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 7th June 2025

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought a scratch and dented item. The item was definitely used and returned. The screw holes were stripped. I had to drill thru it then get bolts, washers, and nuts and then bolt thru it.”

Helpful Report

Posted 1 year ago

“Super disappointed. My husband put together the entire thing and the last piece came broken and the company said he would have to tear the whole thing apart to Ship it back. They couldn’t send us a replacement part. Who wants to do that? I won’t be shopping here again. Customer service needs to improve.”

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Posted 1 year ago

“Ordered Barbell, arrived with Rust on it. Customer Service (Richard) refuses to do anything about it. I would like a call from a manager at Titan to discuss how we can resolve the issue.”

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Posted 1 year ago

“Overbilled twice due to Titan website issue. Refund has taken too long”

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Posted 1 year ago

“Overbilled due to Titan website issues, waiting 3 weeks for refund”

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Posted 1 year ago

“This was my first time ordering from Titan Fitness, and did not have a good experience. My item was lost in transit. The replacement item arrived in horrible shape. The box it was packed in had large holes on each end, as well as many holes on one side. The item itself (a tri-bar) had clearly fallen out of the box at some point because the ends of the bar were all banged up and had marks on them. This was a gift for my husband and I felt horrible that it arrived in such a condition. Titan offered to send another replacement, but I did not accept that offer because I was not confident that the item would arrive in any better condition. I understand that the fault is with UPS in how the package was handled, but it is still frustrating and makes me not want to order items from Titan in the future.”

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Posted 1 year ago

“Delivered to the wrong house and missing my product.”

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Posted 1 year ago

“Customer service is the worst. Missing a nut and I had to buy it myself plus had a price issue and had to deal with multiple people and Escalations.”

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Posted 1 year ago

“Not happy with Titans customer service. The sales dept and customer service are in disagreement with each other. Not supportive but argumentative wit customers and that is always unprofessional and a huge NO NO!!!!!!!!!!!!!!”

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Posted 1 year ago

“Product is great. I received my product in the evening and the day after in the morning it was discounted and I called in to see if you'd be able to do an adjustment since I received it the evening before. Answer: No. Not a great way to build customer loyalty. It was less then 24hrs since I received it.”

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Posted 1 year ago

“2 days after I had paid in full for my leverage squat it went on sale for an additional $80 off. Contacted to see if I would qualify since I hadn't even received my item yet. Told no. Any other business will honor a markdown especially one done in less than 48 hours. Evidently Titan doesn't so I will no longer utilize Titan as a company.”

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Posted 1 year ago

“Still haven’t received refund for an item that titan recieved 6 weeks ago. Multiple callls and emails and can’t get my return money back.”

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Posted 1 year ago

“Still haven’t received refund for an item received by you 6 weeks ago.”

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Posted 1 year ago

“Not happy at all”

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Posted 1 year ago

“I had a terrible experience with Titan Fitness. I would not recommend them to anyone. I ordered a barbell that did not come with my order. My order arrived late in the evening and the barbell was listed on the delivery, but it was not there when I unboxed everything in the morning. After I reached out to titan customer service, they did nothing to resolve the issue. I feel as though I was robbed. Do not order from this website.”

Helpful Report

Posted 1 year ago

“The machine seems nice but there’s a problem with it and customer service has been 0 help. Now I just have a giant $1800 unusable machine”

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Posted 1 year ago

“Didn’t stand by quality of equipment”

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Posted 1 year ago

“This item was never delivered to me. It was lost in transit by FedEx Then Titan ordered a replacement that is on back order for nearly a month and has yet to ship even on the estimated restock date. May be the last Titan Fitness order I make”

Helpful Report

Posted 1 year ago

“Terrible experience ordering the product. Their system had a glitch and processed two orders instead of one. I noticed it immediately so I called to make sure the 2nd one didn’t ship, but I was told everything is automatic and even though it hadn’t shipped yet, there was no way to cancel or refund my money. I would have to wait for the 2nd shipment to arrive and then do a return. It’s been 8 weeks and I still haven’t received my refund on their error. Terrible customer service.”

Helpful Report

Posted 1 year ago

“I spent two months trying to get issues resolved with the finance department and the entire thing was a giant waste of my time and money. I won’t say it’s been the worst experience of my life but I will say it was bad. The good parts were that I actually got ahold of people, I did eventually get all my money refunded and didn’t get stuck with a massive bill from shipping it back and forth to get the issue resolved. However trying to get the actual refund took the remainder of that time up and me calling ever day to get the issue resolved. The issue was that I canceled the order before it shipped and Titan fitness still shipped part of it. Once I canceled the order though the entire thing should have been paid to bread financial. However for whatever reason no one would refund the initial payment to bread and because of that I got charged an extra $250 from accounting for the things that were shipped to me. Then trying to get that refunded was like pulling teeth. No one ever looked into refunding the full amount back to them and kept saying it’s been done. It wasn’t until I finally proved after multiple emails that the issue hadn’t been resolved that it was taken seriously and after two months of constant discussion with Titan fitness over it I finally got my refund. The equipment itself I did end up ordering before this debacle happened however is great. It’s exactly what I wanted and is as advertised. I will use the equipment for a long time hopefully but I will not be buying anything else from Titan fitness unless I cannot find it elsewhere.”

Helpful Report

Posted 1 year ago

Titan Fitness is rated 4.5 based on 27,800 reviews