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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Wrong part was ordered for the second time
Helpful Report
Posted 1 year ago
Barbell was delivered later than expected , no box, worn on the ends like it was used. It was a gift but now I can’t give it. Very disappointed.
Helpful Report
Posted 1 year ago
Wrong parts. Bad customer service.
Helpful Report
Posted 1 year ago
I bought a scratch and dented item. The item was definitely used and returned. The screw holes were stripped. I had to drill thru it then get bolts, washers, and nuts and then bolt thru it.
Helpful Report
Posted 1 year ago
Super disappointed. My husband put together the entire thing and the last piece came broken and the company said he would have to tear the whole thing apart to Ship it back. They couldn’t send us a replacement part. Who wants to do that? I won’t be shopping here again. Customer service needs to improve.
Helpful Report
Posted 1 year ago
Ordered Barbell, arrived with Rust on it. Customer Service (Richard) refuses to do anything about it. I would like a call from a manager at Titan to discuss how we can resolve the issue.
Helpful Report
Posted 1 year ago
Overbilled twice due to Titan website issue. Refund has taken too long
Helpful Report
Posted 1 year ago
Overbilled due to Titan website issues, waiting 3 weeks for refund
Helpful Report
Posted 1 year ago
This was my first time ordering from Titan Fitness, and did not have a good experience. My item was lost in transit. The replacement item arrived in horrible shape. The box it was packed in had large holes on each end, as well as many holes on one side. The item itself (a tri-bar) had clearly fallen out of the box at some point because the ends of the bar were all banged up and had marks on them. This was a gift for my husband and I felt horrible that it arrived in such a condition. Titan offered to send another replacement, but I did not accept that offer because I was not confident that the item would arrive in any better condition. I understand that the fault is with UPS in how the package was handled, but it is still frustrating and makes me not want to order items from Titan in the future.
Helpful Report
Posted 1 year ago
Delivered to the wrong house and missing my product.
Helpful Report
Posted 1 year ago
Customer service is the worst. Missing a nut and I had to buy it myself plus had a price issue and had to deal with multiple people and Escalations.
Helpful Report
Posted 1 year ago
Not happy with Titans customer service. The sales dept and customer service are in disagreement with each other. Not supportive but argumentative wit customers and that is always unprofessional and a huge NO NO!!!!!!!!!!!!!!
Helpful Report
Posted 1 year ago
Product is great. I received my product in the evening and the day after in the morning it was discounted and I called in to see if you'd be able to do an adjustment since I received it the evening before. Answer: No. Not a great way to build customer loyalty. It was less then 24hrs since I received it.
Helpful Report
Posted 1 year ago
2 days after I had paid in full for my leverage squat it went on sale for an additional $80 off. Contacted to see if I would qualify since I hadn't even received my item yet. Told no. Any other business will honor a markdown especially one done in less than 48 hours. Evidently Titan doesn't so I will no longer utilize Titan as a company.
Helpful Report
Posted 1 year ago
Still haven’t received refund for an item that titan recieved 6 weeks ago. Multiple callls and emails and can’t get my return money back.
Helpful Report
Posted 1 year ago
Still haven’t received refund for an item received by you 6 weeks ago.
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Posted 1 year ago
Not happy at all
Helpful Report
Posted 1 year ago
I had a terrible experience with Titan Fitness. I would not recommend them to anyone. I ordered a barbell that did not come with my order. My order arrived late in the evening and the barbell was listed on the delivery, but it was not there when I unboxed everything in the morning. After I reached out to titan customer service, they did nothing to resolve the issue. I feel as though I was robbed. Do not order from this website.
Helpful Report
Posted 1 year ago
The machine seems nice but there’s a problem with it and customer service has been 0 help. Now I just have a giant $1800 unusable machine
Helpful Report
Posted 1 year ago
Didn’t stand by quality of equipment
Helpful Report
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,880 reviews