Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Ordered a set of adjustable competition kettlebells, they were on backorder which was fairly frustrating but ultimately they were delivered without issue. The "unboxing" was very underwhelming as there were some issues with the adjustable bells upon opening which could be improved. 1.) There is no wrench provided to loosen/tighten the hex nut (other manufacturers provide this small tool). I had to go to the hardware store to purchase a wrench for this purpose. 2.) The bells' shells were poorly painted/coated, there are drips, cracks, and chips in the coating. 3.) The bells were painted shut! I needed to take a screwdriver and hammer to the seam to crack them open which created more chips in the paint. 4.) When I finally got the bells open, a bunch of metallic dust spilled out and turned my hands and the floor black. 5.) The weights inside were stuck together, I needed to use a screwdriver and hammer between them to separate them. 6.) The weights inside aren't labeled so I labeled them myself. 7.) The weights inside move around and clank as the hex nut comes loose, there are no washers, locking nuts, or secondary nuts provided to prevent this. I had to make another trip to the hardware store to get rubber washers and a second jam nut to prevent this myself BUT the bolt is so large the local hardware store didn't carry washers or nuts large enough so I had to order them online. Many of these issues are with the actual bells themselves which I will include when I am asked to review the products as well. I chose Titan for my adjustable bells because I bought a set of 22kg bells from Titan several months ago and they're perfect...I read some pretty negative reviews of Titan's adjustable bells but I chose to order the Titan bells anyway because I liked my 22kg set so much AND the Titan bells were a bit cheaper than similar competitor options. BUT between the extra trips/online orders from the hardware store for a wrench, washers, and hex jam nuts...I probably spent the difference anyway. Every complaint I explained above I have seen in other reviews of these adjustable bells...you're obviously getting this feedback and choosing to do nothing about it. I wish I hadn't tried to save a few dollars, listened to my gut, and ordered a competitor's adjustable kettlebell instead. Unfortunately, I think this will be my last fitness equipment purchase from Titan.”

Helpful Report

Posted 1 year ago

“Ordered a set of adjustable competition kettlebells, they were on backorder which was fairly frustrating but ultimately they were delivered without issue. The "unboxing" was very underwhelming as there were some issues with the adjustable bells upon opening which could be improved. 1.) There is no wrench provided to loosen/tighten the hex nut (other manufacturers provide this small tool). I had to go to the hardware store to purchase a wrench for this purpose. 2.) The bells' shells were poorly painted/coated, there are drips, cracks, and chips in the coating. 3.) The bells were painted shut! I needed to take a screwdriver and hammer to the seam to crack them open which created more chips in the paint. 4.) When I finally got the bells open, a bunch of metallic dust spilled out and turned my hands and the floor black. 5.) The weights inside were stuck together, I needed to use a screwdriver and hammer between them to separate them. 6.) The weights inside aren't labeled so I labeled them myself. 7.) The weights inside move around and clank as the hex nut comes loose, there are no washers, locking nuts, or secondary nuts provided to prevent this. I had to make another trip to the hardware store to get rubber washers and a second jam nut to prevent this myself BUT the bolt is so large the local hardware store didn't carry washers or nuts large enough so I had to order them online. Many of these issues are with the actual bells themselves which I will include when I am asked to review the products as well. I chose Titan for my adjustable bells because I bought a set of 22kg bells from Titan several months ago and they're perfect...I read some pretty negative reviews of Titan's adjustable bells but I chose to order the Titan bells anyway because I liked my 22kg set so much AND the Titan bells were a bit cheaper than similar competitor options. BUT between the extra trips/online orders from the hardware store for a wrench, washers, and hex jam nuts...I probably spent the difference anyway. Every complaint I explained above I have seen in other reviews of these adjustable bells...you're obviously getting this feedback and choosing to do nothing about it. I wish I hadn't tried to save a few dollars, listened to my gut, and ordered a competitor's adjustable kettlebell instead. Unfortunately, I think this will be my last fitness equipment purchase from Titan.”

Helpful Report

Posted 1 year ago

“Not too good! The quality is good but the service rep was horrible! I had inquired about a VETERANS discount which I can verify and was told they do not do???? However after my initial order I received a coupon for 10% on my next order? The 10percent was more than my original purchase? Titan Fitness….. why no support of veterans?”

Helpful Report

Posted 1 year ago

“This is the second squat rack that I have gotten from Titan and the second one that has had major issues with the product. This current Titan series rack had very poor laser cut holes for the attachments that would damage equipment and bad paint chips on the post feet. The replacement came and they too have bad paint chips on the feet. Both of them. I have a long chain going with customer support and I don't feel that a $90 rebate on what I spent over $1,500 on and then having me return the damaged post is a pain in the ass for me. I will not be buying any more large machines from Titan. I have 2 racks now, a lat pull V2 and several bars and I would think that as a good "client" not customer that this would be handled better. Or at least sent me post that where not also damaged.”

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Posted 1 year ago

“Keep getting spammed to write a review”

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Posted 1 year ago

“My front squat harness came with missing hardware and looks like it has been used. Customer support has been unable to provide a replacement for over a week now. First time I have been disappointed with Titan Fitness. Now considering shifting to other brands.”

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Posted 1 year ago

“Received a back hyperextension machine that had been on backorder for several days. Appears the contracted manufacturer spray painted the chrome support bar and did not allow sufficient time for the paint to cure. Consequently, I had silver paint on my hands as I unpacked the pieces. They also had 1970 style copies of the owners manual that were completely unreadable. Very dissatisfied with response from Titan. “ We’ll resend the part. Expect delivery in a couple weeks”. Bad service”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“I recently bought a Titan dip bar and it is the worst gym equipment I have ever purchased. The bars are uneven and unsafe and it is junk. I tried to replace it and they would not do it. I even sent in numerous pictures and put a level on it and still they said there is nothing wrong with it. They have the worst customer service and are very rude. They do not want to help you out at all and keep stalling. They do not back their equipment because it is made so cheaply. You would be way better off to buy from someone else. I wish I would have just bought the one from Amazon. Then I would have had no problem returning it. Do not buy anything from this company or you will be very sorry.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Stitching ripped with a few months of purchase. Now the pad spits out stuffing every time I jump or drop a weight on it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Wrong item sent. No one answered the phone during business hours. Going back and forth over emails is very frustrating and still don’t have what I ordered. Poor communication all around.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a set of matching straight fixed weight barbells. Wouldn’t you expect them all to match and be exactly was it pictured on the website? Wouldn’t you expect them to arrive in a reasonable time frame? Well, surprise! I received a mismatch set of barbells with one suddenly on back order, after placing my order. Titan Fitness DOES NOT care about their customers. Apparently, they don’t even know what their products look like or the status of their inventory. When I placed the order, all the barbells were IN STOCK. But, once they had my money, everything changed!! I was sent all but one of the barbells, a 70 lb barbell. It was all of a sudden on back order. I contacted the company and asked for details and why this wasn’t specified ahead of time. I got the usual vague response, but was offered a partial discount. Ok, that’s cool, but let’s get the 70 lb barbell here too right??? Well, the 70 lb finally arrived but it did NOT MATCH. From a completely different set. I’ve spent the last week trying to get this one returned and the correct one sent but have been told this: we no longer have that set. You can return this 70 lb barbell for a full refund OR keep it and we will send you 40 dollars OR you can pay return shipping for all of them and pay a restocking fee and THEN, we will send you a matching set. ARE YOU KIDDING ME?!!! Let me get this straight… I pay hundreds of dollars more, then you do what you were supposed in the beginning OR I can be stuck with a matching set that I paid over $1200 bucks for and you offer me $40?!!! Umm, no. That’s not at all how this works. What will happen is that I will BLAST this all over social media in the fitness community until Titan administration feels the ripple effects in their sales. This is wrong. WRONG. I will definitely be contacting the BBB.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I will never purchase anything from your company again”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Bar is fine but you keep spamming my email to review so congratulations, you get 1 star. Keep your excuse and post my review instead of hiding it like a shady company would”

Helpful Report

Posted 1 year ago

Hi, we apologize for receiving many review invitations. I have sent this over to our Marketing team for them to be notified about the spamming issue. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Do not order from thus company. They are untrustworthy and sneaky and will overcharge, then not honor discounts that are publicly available.”

Helpful Report

Posted 1 year ago

Hi, please accept our sincere apologies if the discount code was not honored. I checked and you have been assisted by one of our customer service specialists who explained to you that the code you provided is not valid. Valid codes are usually found on our website and being sent to emails via Newsletter. You may subscribe to our newsletter to receive future discount codes. You may also reach out to our sales team to check for any discount they can offer. Our sales team phone number is 1-800-605-8241. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered a steel parallette set from Titan, and I cannot recommend. Product arrived with surface rust all over and in looking through holes where hardware goes, rust is visible. Also, one of the bolts and nuts did not tighten fully due to warped threading. I ended up having to go to local hardware store to purchase an $8 extraction kit to remove. I contacted Titan to request a partial refund and all Titan wants to give is $20 back. Not happy with that answer as $8 for extraction kit plus another $8 or so out of pocket for touchup paint to cover rust will run me about $20. So, for the money I’m to come out of pocket to make product right and for the trouble, I asked Titan for at least $40 refund. Titan won’t budge if $20 refund nor will they provide replacement or full refund/return on product. Lesson learned, never buy another product from Titan and you shouldn’t either. There are better companies out there selling fitness equipment. Don’t settle for junk sold by Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who processed the partial refund for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Knurling on the bar is way uneven, chunk of metal missing”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Yall customer service hasn't got any better since 2018 honestly very pathetic. Ordered a bar and it's rusted and knurling is un even and yall offered to replace it that's it I don't have a way to take the bar to the post office or whatever.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered the seated calf machine. It arrived quick although on assembly, the foot pad was welded crooked and the weight bar is also crooked. So doing reps one leg is working at a different angle than the other. It's not comfortable. Wouldn't reccomend this to others.”

Helpful Report

Posted 1 year ago

“I still have not got all of my order. I was told the back order date was 10/18/23, on that date I received boc 2 of 1 of the one piece of equipment and when I called they said oh Box 1 is on back order until 11/3. So they sent me 1 box of one machine. weeks later I received another shipment. And opened it thought it was to my machine I ordered and went to putting all together and couldn't b/c what I was sent was a box 2 to another machine not the one I ordered. And was told to print lables and return it to FedEx. I do not have a printer and the box no good b/c we opened it not knowing it was the wrong thing. Not to mention it is huge and super heavy and there is no FedEx near here. After talking to many people and supervisors, I was told the right box would be sent on 11/3/23. As of today 11/7/23 I have nothing received but have this request to review b/c I have now received my order which is not correct. I am still waiting on my order almost a month after I ordered it. Horrible service now. We have multiple pieces of equipment from here in our home gym and are disappointed that this is happening. We will probably have to find another brand to order from after all of this.”

Helpful Report

Posted 1 year ago

“I bought pulley handles, asked support if they came as a pair and they said yes. Then they only sent me one handle. Their own support doesn’t know their products”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews