Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“This review is based on their return policy. Ordered a piece of equipment that is not going to work out and to return it it is going to cost me 215.00 to return plus 20% restocking fee, I paid 164.00. Might have lost my business. Too bad I was going to buy more kettle bells and fan bike from them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee  within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“HORRIBLE!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Received confirmation initial order was canceled in full. Still had one item shipped to me and was charged for it. Getting hassled about the return for Titan's error. Incredibly poor customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if one of the items was not canceled. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Titan fitness did not assist me when ups reported a package as damaged and never delivered it. I just straight up never received the package and haven’t gotten a response from customer service in a week. I will update this review if they decide to provide me support.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you ordered was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Both of my $600 dumbell racks came very scratched up. Now I have to pay a metal worker to fix them.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who issued a partial refund to compensate for any inconvenience. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“They sent me $800 of broken gym equipment (which was NOT damaged in transit) and won’t own up to their issue and only offered a 5% partial refund. What a joke and a hassle. Only buying from Rogue Fitness from now on.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bought new plate tree. Comes used with damaged endcaps. Offered a 5% refund back to my card. Absolute joke”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and process the 5% partial refund which you accepted. The refund should reflect on your account in 5-7 business days. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very poor customer service”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Don’t buy this. The adjustable kettlebell literally fell apart mid exercise , and it barely missed my foot. I could have been seriously hurt!!!! It is poorly constructed and I spent $400 buying two on these kettlebells back in 2021.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I received the incorrect piece, because I ordered the part based off what the picture showed. I contacted support about exchanging it, but they are saying it’s my fault for not calling first. (I guess I wrongly assumed the picture would be right. Also, if you have to call before placing an order, what’s the point of having online ordering?) They want me to pay for shipping to return it PLUS a TWENTY percent restock fee. Ridiculous. Will never order from this overpriced company again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The cable broke on the first rep. I waited 4 weeks due to back order to then have it break on the first rep I used the cable on the first day.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“First off. I bought the Roepke Collars and I am very disappointed with the quality. Ive used them for about a month and a half and none of them clamp on well anymore. They fall off mid-set and the rubber is starting to come off. When I got them they worked great but that didn't last long. Second off when I bought the item they charged me the price of what I bought then a few days later they charged me $3 more. This caused my bank to lock my card. Very annoying. Overall I feel I wasted my money buying from this site.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Packages for my order delivered to wrong address. I was able to locate and retrieve my items with some effort, but that should not be necessary.So far neither route nor Titan has addressed the issue”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. We are glad you were able to retrieve your package. Kindly check your item and if there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No directions in the box.. ridiculous”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25103769&c=3642276&h=FGhMn6NpPp-EaPYl2EqBVKQ2uAVXMUCSUCc38hHXw1rwRmVq&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Yall sent the wrong bar honestly”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Kindly send us a photo of the item you received along with a photo of the label attached to it. Kindly send it to support@titandistributorsinc.zendesk.com. You may also reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My dip attachment was damaged. Disappointed at best.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Will never buy or endorse titan again !!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims, as one of our support specialists informed you. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“My product arrived damaged. I've reached out via live chat and still haven't received a response.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Not a great experience this time. Been a long time Titan customer. I purchased my first rack back in 2017. Ordered several things and some had damages. I sent pictures and emails. Got no response. Not happy about that.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked and the ticket you submitted was just a photo submission and was automatically solved by the system which is why you have not received a response. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Been requesting an RMA for a week now and no one is helping me besides a robot who doesn’t help.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews