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Titan Fitness Reviews

4.5 Rating 27,811 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,811 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Quick shipping, good quality. Sorry to say the 1 thing I don't like about the product is the bolt that goes in the hole (to adjust the height of the stand) It was very hard to get threaded into the hole. It is not easy to change. I would suggest a "quick change" type where all you have to do is pull the pin out (spring loaded) where you don't have to screw it in and out every time you want to change the height of the stand.
Helpful Report
Posted 1 year ago
The quality of the splits machine is sturdy and top notch overall. However the sitting pad isn’t the strongest, when getting up the first time using it the pad cracked, not all the way thru but I have to be super careful every time I use it now for the sitting pad to not break all the way through
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Posted 1 year ago
Shipping was fast and the dip machine was well packaged. Seems a little on the light side though. Weights move around if you don't clamp them down as tight as you can. Still a decent machine.
Helpful Report
Posted 1 year ago
Great product, needs some small tweaks in the seat area. I m 62 and ride and race Moto and MTB. I m setting up a training facility for young athletes. I would be vary interested in working with Titan. Please give me a call. 707 974 3773. Ron at NorCal Ebikes.
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Posted 1 year ago
The only reason I gave a 4 is because the weight clamps are shaped so that they don’t actually open, they slip sideways. Because of the L shaped handles the spring twists more closed instead of open.
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Posted 1 year ago
The bar came in within two days. Extremely fast!
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Posted 1 year ago
Good product, just took a while to receive due to back order.
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Posted 1 year ago
your ordering process, communication/status updates and packaging/delivery have improved significantly since my last purchase. your pricing and advertising algorithms are also improving but really inconsistent in how i get presented sale pricing, often i will see percentage reductions in emails and texts that are not available on the web site.
Helpful Report
Posted 1 year ago
4 stars because there is room to improve. Shipping was smooth and quick although it defaulted to "leave if not accepted" which was a little odd. Had they placed it in my driveway, I wouldn't have had any way to possibly move it by myself. The elements would have damaged it and I would have had to return it. Thankfully I was home and was able to direct them on where to best put it until I could assemble it a few days later. There should really be a mandatory phone call from the shipper to the customer to arrange drop-off to avoid any and all potential issues. Instructions and labeling could be improved by using a simple lettered sticker like every other multi-step assembly object in the world. As a dad to a young toddler, I've assembled a dozen or more things in the last couple of years. A simple left and right sticker on the bases would be very helpful. Further labeling of the pieces would also improve the ease and speed of setup. I was a bit baffled that such a simple method was not used to assist customers in the setup process. Additionally, I think there should be some notation about adjusting the wheel at the top of the weight stack so that the weight adjuster piece can rest evenly on top of the weight stack. For some reason, that is not very intuitive. Finally, what I believe to be a lubricating spray was not noted anywhere in the instructions or packaging. I have no clue how or where to use it, what exactly it is, or if someone slipped it in there by accident. Beyond all that, the product after a few uses has been great. Solid stability. Reasonable value. I'm sure gyms or people more familiar with your products or gym equipment may not have some of the same issues as above. But I also imagine you get hundreds of customers like me annually and very simple improvements like the ones noted above would go a long way to creating lifelong customers. Thank you for your time.
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Posted 1 year ago
Boxes were a little beat up, and one of the items had metal shavings of some kind that came spilling out as I unpackaged the items. But the quality of products are great! And even with the beat up boxes nothing looked worse for wear.
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Posted 1 year ago
I had a plastic cap broken on the rack that holds the plates. It is the bushing that protects the round bar that the rack slides up and down on. How do I get a replacement?
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Posted 1 year ago
Arrived a little scratched up but otherwise a nice looking bench.
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Posted 1 year ago
Awesome rack
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Posted 1 year ago
I made a mistake with my first order and unfortunately the shipping cost to return the item was greater than the cost of the item itself. That was definitely a bummer, although the product itself was of exceptional quality.
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Posted 1 year ago
Product is great quality and ex Ellen’s value. No manual / instruction thins for installation included at all. After google provided me the manual, there’s still no details of what bolts are reccomended or how to Mount. Have to be diy experienced and depend on helpful YouTube videos of others.
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Posted 1 year ago
The weights are great the plate rack is effective for my plates 25# or less the dumbell rack is a little awkward to grab the dumbell by the handle but I have to grab the dumbell by both ends
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Posted 1 year ago
Great work Titan! There was an error in the shipping at first. I only received 2 uprights. In place of the other uprights, I got a box of other stand equipment. Your customer service folks made it very easy to correct the issue. I was hoping for a little discount coupon for the inconvenience of finding a printer to create the return label and having to wait for my other uprights. They showed up a few days later. Everything was made simple and easy.
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Posted 1 year ago
The machine seems sturdy, the shipping was speedy, assembly was quick, but it was missing bolts which I had to run to the hardware store for. Fortunately customer service reimbursed me promptly after a couple of emails and sincere apologies. I definitely recommend this company
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Posted 1 year ago
Delivery timing was great, just as promised. But package was severely damaged when it arrived
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Posted 1 year ago
Works fine, need a manual though.
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Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,811 reviews