Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 30,923 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 30,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 4th June 2026

1548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If I could give negative stars I would. This has been one of the worst customer experiences that I have ever gone through. I purchased the functional trainer that was supposed to have expedited shipping. I did purchase package protection. I had to wait a set amount of time so they could actually confirm that the package was lost. I then had to go through the package protection, which was a big run around, file a notarized report regarding what happened. They finally sent out the new equipment and then told me it was not deliverable to my house even though I have had pallets delivered from other companies before. They told me I would get a refund. However, they are still refusing to refund me for package protection even though it was not my fault that the package was lost and not my fault that they were not able to deliver to my house. I financed this purchase with the advertised company bread. I received an email from titan saying that the amount refunded should be returned within 5-7 business days - that email was on April 10 and it is now April 28, and still no refund has been received from finance company. I am being forced to pay for an item that I did not receive and continue to have to waste my time while the whole situation gets resolved and each company continues to point to the other.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. Upon checking, one of our Support team members has already assisted you and provided clarification regarding the refund and package protection process. If you still have any remaining concerns, please feel free to reach out to us again. This is not the experience we want for our customers, and we appreciate your patience while this was being handled.

Posted 1 month ago

“The rack I purchased exceeded all of my expectations. Great quality and it was delivered quickly. Already exploring add on options as well. I would highly recommend.”

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Posted 1 month ago

“My first order had an issue and once I made a request for a new order, Titan was very accommodating and prompt sending me a new one. Thank you! I am very happy and for the attention and support.”

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Posted 1 month ago

“Great products. Made from quality materials. Fast shipping. Titan fitness is a great place to get your gym gear.”

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Posted 1 month ago

“I had great service and my items were shipped quickly.”

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Posted 1 month ago

“Great company with quality item for a reasonable price.”

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Posted 1 month ago

“I ordered (2) 115 lb dumbbells for our gym. The tracking information was very helpful to have. Due to the nature of the heavy equipment - it had damaged packaging and was sent back to the headquarters. Although I understood why, the delay was still disappointing. I called customer service once they arrived back at the facility and the woman I spoke to (wish I remembered her name) was very professional and kind. She asked me if I wanted a refund or to have my product re-shipped. I asked for it to be re-shipped and it arrived with no issues. Since the weights were so heavy, the packaging wasn't perfect, but it protected the dumbbells and they remained like-new with no issues. My only recommendation would be to update your packaging for heavy heavy weights - if possible.”

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Posted 1 month ago

“As a home gym owner on a budget, I own several titan products. They're a great company for getting serious equipment without insane prices.”

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Posted 1 month ago

“Speedy delivery and easy ordering.”

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Posted 1 month ago

“Frrrfffffff”

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Posted 1 month ago

“I have not had them very long, but seem to be very good quality and exactly what I was looking for.”

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Posted 1 month ago

“Would be great if you are over 5’7” . I am 5’5” and even at the lowest setting i can barely get my hip bone above the padding”

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Posted 1 month ago

“The Titan T‑3 Spotter Arms are solid, stable, and exactly what I needed for lifting alone. The UHMW lining protects my bar well, and the raised lip keeps it from rolling. Easy to adjust and great value for the price.”

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Posted 1 month ago

“Great service and products”

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Posted 1 month ago

“Very impressed with Titan Fitness products. Extremely happy with my home gym fitted with Titan Fitness products. WIll definitely look into investing in more products when building out the home gym. Quality products for a competitive price.”

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Posted 1 month ago

“Their equipment never disappoints”

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Posted 1 month ago

“Titan Fitness comes through again. Customer service is very helpful and responds quickly. Products are awesome! Our gym loves the new landmines.”

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Posted 1 month ago

“Not a whole lot of experience with Titan, but understanding they're more budget oriented shipping was incrediblyu fast and everything was packaged appropriatly.”

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Posted 1 month ago

“Just put the Titan Dumbell rack together. Easy assembly with Socket Wrench. I have a 16' x 16' room for my gym and was worried it would take up too much space. It does not, and fits very nice tucked in the corner of the gym.”

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Posted 1 month ago

“Awesome bench! Solid and stable. Well made and great price. A lot of bench for the money.”

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Posted 1 month ago

Titan Fitness is rated 4.5 based on 30,923 reviews