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Titan Fitness Reviews

4.5 Rating 27,883 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,883 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
The customer service was good once I did the legwork. It was disappointing that I had a time constraint on my order that I put in, and paid for but nobody at Titan recognized that order wasn’t put through. I called two weeks later to find out what was going on and then had to make close to a dozen calls to get the equipment sent, as I needed it by a certain date. Titan apologized and did get me the equipment (ended up coming five days late). They had offered me credit on a future purchase, but I’ve yet to see the credit. I’ve bought 5 machines, and 4 benches from them over the least two years for my facility and I love the equipment, but this situation was exhausting.
Helpful Report
Posted 2 years ago
The platform is fantastic. Would give 5 stars but the packaging needs to be more robust. The piece is heavy and we all know delivery co's hate anything over 8 ounces. They throw and kick these boxes around. A lot. My box tore open in several places during shpping - marring the platform. Nothing I can't touch up when I find matching paint, but, still, it shouldn't be on me.
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Posted 2 years ago
The buying experience was very good. Knocking a star off because the product arrived with scratches all over that it looked like it was not new.
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Posted 2 years ago
The site was easy to use, the order came when expected, and I like the foldable feature. No instructions were included. Found them online. Would have been nice to have foot holder with a pin so two different users with different heights could use.
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Posted 2 years ago
The only issue that I had was the packaging. The packaging fell apart during shipping, had to be pieced back together and the shipping label came off so it was delayed as they had to relabel item. The fixed barbell was great and Mets my satisfaction.
Helpful Report
Posted 2 years ago
In the end I am very happy with quality of the equipment and the speed of delivery. Initial problems with order were not solved for some time as I could not reach a decision maker when I contacted customer service. After several days I received a call from a manager who had the authority to correct the problem with my order.
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Posted 2 years ago
The product was as advertised. Shipping was prompt. The product was packaged well.
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Posted 2 years ago
Overall pleased. Only wish the change plates were smaller in diameter, similar to Rogue's set. Also, plates came covered in a slightly oily substance out of the box, which left a stain on mat when unpacked. But shipment arrived fast and sold for a good price.
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Posted 2 years ago
This is a very very nice product and a great addition to my Home Gym.
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Posted 2 years ago
Missing 20 pounds of weight
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Posted 2 years ago
The equipment works great. I had a little trouble with some bent metal parts. I was able to use a hammer and prybar to bend one of the connections back into the right shape. Other than that, the equipment is sturdy and smooth. I recommend reading the instructions all the way through first. I had to disassemble a few things due to confusing instructions.
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Posted 2 years ago
The products I ordered from Titan arrived and quickly and I was impressed with the quality. Great product at a great price point.
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Posted 2 years ago
Good for a basic gym
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Posted 2 years ago
Good product for the money.
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Posted 2 years ago
Great service. Fast as promised delivery. Solid construction.
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Posted 2 years ago
Delivery was quick and assembly was easy.
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Posted 2 years ago
This dip station is sturdy but the connection is not that snug, needs something to keep it from moving a little.
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Posted 2 years ago
I bought the multi grip wall mounted pull up bar. The quality is phenomenal and the price is a steal for this. The problem is the mounting the support beams. There are two bolt holes per support beam on the lower arm. The upper hole for the bolt to go through is impossible do to the angle of the arm. The angle does not allow for a bolt to go in so I can’t fully put in the required hardware for full support.
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Posted 2 years ago
The machine works well. Completely satisfied. They could improve instructions and include all parts referenced and not have others in the box without explanation. The machine arrived on time.
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Posted 2 years ago
I would give 5 stars based on my most recent order. The item (somewhat heavy and bulky) was shipped very quickly and arrived in good packaging and condition. I don't know if it's circumstantial or if Titam is upping their game. Prior experience was not as positive. Not bad, just not impressive like my last order. So rating at 4 stars for now. Titan is definitely worth checking out.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,883 reviews