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Titan Fitness Reviews

4.5 Rating 27,822 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,822 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Missing parts, box heavily damaged and ripped
Helpful Report
Posted 3 years ago
the quality seems strong, however, the instructions are not ideal. Please provide better instructions on putting the unit together, or a video option on youtube like other gym suppliers do.
Helpful Report
Posted 3 years ago
I am still awaiting items from my order.
Helpful Report
Posted 3 years ago
I bought a X3 bolt down power rack. Overall, fairly happy with the product, but a few frustrating things about my order. Brand new out of the box, there was some chipped paint on the metal uprights. I was missing a washer in the hardware kit, and it didn't come with a manual for how to put it together; I had to find it online.
Helpful Report
Posted 3 years ago
it is a perfect product for my 13-year-old son and his friends. The bar was scratched a bit on delivery due to the tube it was packed in being cut open, but he was anxious to take it for a ride and he loves it.
Helpful Report
Posted 3 years ago
Missing wayyy too many pieces. Dual pulleys, both nylon cables, 1 steel sleeve insert, all spring clips, both chains. The lubricant was busted open. I wish the items missing were listEd before purchase.
Helpful Report
Posted 3 years ago
Shipping delays due to weight. Was frustrating having it so close yet so far. Was projected to be delivered 4-25, got it on 5-1. Great quality went right together.
Helpful Report
Posted 3 years ago
I bought a seated calf raise in the scratch and dent section because I didn't want to wait for it to go on sale again and it is a pretty simple machine. Only saved about 15 bucks from sale price. All the hardware was loose in the box, half missing, and there are a couple tweaks/bends in the frame. I can correct these things, but should have just waited for another sale. It will work ok.
Helpful Report
Posted 3 years ago
Item lacked proper shipping box
Helpful Report
Posted 3 years ago
Packaging of the order leaves a lot to be desired—you are forewarned. Delivery dates on backordered items are never guaranteed as well.
Helpful Report
Posted 3 years ago
Products were delivered when estimated - one issue was No packing slips were enclosed
Helpful Report
Posted 3 years ago
You guys manage to delivery it , that’s accomplishing
Helpful Report
Posted 3 years ago
Missing hardware, customer service was helpful but I’d still prefer it to have come with everything necessary to put together
Helpful Report
Posted 3 years ago
Decent equipment, the folding rack doesn’t account for any play with uneven floors. Everything else seems good. Good quality. Good welds and good finish. The uprights are missing the top caps, seems the welds were broken but can’t see them from eye level.
Helpful Report
Posted 3 years ago
Missing a few kg plates to my adjustable kettlebell. But fast delivery. So 3/5 stars
Helpful Report
Posted 3 years ago
Hello Brady, please accept our sincere apologies if certain plates in your order are missing. The plates could have been lost during transit. However, we will absolutely use your feedback to improve our shipping process, ensuring that items are correctly packaged and that our warehouse team thoroughly inspects items before shipping to guarantee that they are complete. I reviewed your account and found that the replacement order arrived on May 5, 2022. If you want further assistance, please contact us at info@titanbrands.com and reference PBR Joanna.
Posted 3 years ago
Arrived with a bunch of scratches.
Helpful Report
Posted 3 years ago
Hello Ryan, please accept our heartfelt apologies if your item was damaged in transit. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our partner courier takes care of the items being shipped and that our warehouse team appropriately packages the items to avoid damage during transit. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.
Posted 3 years ago
while I have bought many things from Titan .... and most things have been delivered ok .... sometimes boxes wore torn open and beat up and items would have a scuff or two in them and I would always call to let you know that you needed to package things up better... but with this 70lb dumbbell order it went bad ... one dumbbell was delivered on april 23 a saturday in a box and the other dumbbell was delivered april 25 a monday and not in a box it was loose it the delivary truck and must have rolled around because it was all dirt and scuffed up ... just had the delivary sticker wrapped around the handle ... so I was not very happy ...
Helpful Report
Posted 3 years ago
Delivery was ongoing with 3 different emails saying order was delayed.
Helpful Report
Posted 3 years ago
Good solid product. Bad shipping! Damage from shipping on two of the three items ordered.
Helpful Report
Posted 3 years ago
The machine is great. My only complaint is that, for a taller person with longer arms, the weights hit the top of the machine at my full extension. The shipping, however, was abysmal. I don’t know if it was poor packing or if FedEx is to blame but the crates were demolished, there were numerous scratches and dings, and the parts were spilled out everywhere.
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,822 reviews