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Titan Fitness Reviews

4.5 Rating 27,825 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,825 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
You promised a discount for new members. Then I was told because my products were on sale I didn't get this discount. I think this should be mentioned that there are restrictions to the new member discount.
Helpful Report
Posted 3 years ago
The machine is pretty decent. And got delivered pretty quickly. It did not come with any assembly instructions. Luckily I had read from another reviewer that you could get the instructions online. I found them online quickly, however the part numbers in the instructions did not match the part numbers I received. So I had to zoom in on each washer, nut and bolt to try and tell what was what. This resulted in one mistake that made me have to take out 4 bolts I had already put in. This is the main reason I am giving 3 stars. How hard is it to put a piece of paper in the box with instructions. It is costing good reviews to save 25 cents. Also, I did not know this was made in china until I received it.
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Posted 3 years ago
Ordering process was easy, and I appreciate the competitive prices. My only qualms we're with the shipping process. Original delivery date got pushed by two days for... Reasons? Likewise, when the box showed up, it was beaten to shreds, with no instructions inside, and filled with small, black (sand?) pellets. Could have been better.
Helpful Report
Posted 3 years ago
The bench that came was clearly used. It had mud smear on the back pad and dings, dents, and scratches all over. The know for adjusting the back looked like it came off a really old one.
Helpful Report
Posted 3 years ago
The slam ball is GREAT! The shipping involved was not. Fed Ex had a delay in shipment. I then watched the Fed Ex driver just throw the shipping box onto the ground in the mud. When I confronted them, I was told "it was very heavy"... I watched them throw it on the ground and would have helped unload. They replied "they didnt see me" So at that point I had a broken shipping box, with exposed nails and no way to put on a dolly to bring into the building it needed to be brought into. The shipping box appeared to have been damaged someplace in transit, which isnt a surprise after watching the Fed Ex driver throw it onto the ground. The shipping box had two old boards with multiple nails facing out strapped together to a plywood shipping box. Quite frankly I have never seen shipping so blatantly dangerous as this. Again the slamball is great. Somehow it was not damaged in the shipping fiasco. Fed Ex is not so great, it is not even good. I am willing to pay for shipping to avoid having to deal with Fed Ex's incompetence. Using Fed Ex as a shipper also makes me less likely to recommend Titan Fitness. Someone is going to get hurt dealing with exposed nails, broken shipping boxes and shippers just throwing "heavy boxes" onto the ground.
Helpful Report
Posted 3 years ago
I bought the competition single post flat bench. The bench itself is a good quality. My review is low because Titan did not send me all of the pieces necessary to put the bench together. I had to go to a store to buy the correct/needed washer, spring washers, bolts, and covers. It was also missing one of the rubber covers for the legs/feet.
Helpful Report
Posted 3 years ago
Overall, the leg press/hack squat is a well-designed gym-quality piece of equipment. There must have been a recent design change, because what was delivered, and the way it was delivered, is in contrast to the website pictures, installation instructions, and online videos. Even Titan support was unaware of the changes. That said, all the parts for the change were included. In summary, the machine came in one very large wooden crate, as opposed to multiple cardboard boxes. Overall weight was 450 pounds, so moving it once delivered was not an option. There were multiple sub-assemblies that were very heavy, so there were fewer parts to put together. The change was related to the weight plate holders, is completely different, but better situated and larger; therefore more plates can be installed. The head rest in the hack squat mode is now two pieces, with the upper piece only able to be attached with the new plate holder. Unlike other Titan machines, there were lots of extra parts associated with the old design, and fewer nuts/bolts than in the instructions, due to the parts being used in the sub-assemblies. As i indicated, there were more than enough parts to put the unit together, and the machine works very well.
Helpful Report
Posted 3 years ago
good equipment at affordable price. only problem was some of the powder coating got scratched off down to the steel from shipping.
Helpful Report
Posted 3 years ago
Great products and amazing quality for the best price…. But my items came scratch, dented, and chipped.
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Posted 3 years ago
The rack attachment leg extensions/leg curls machine doesn’t attach to my T3 power rack. The holes were too small on the rack and the pins too big. In addition, the holes don’t line up. So, I had to “jerry” rig it. I didn’t see it wouldn’t be compatible. Did I miss something? What can be done.
Helpful Report
Posted 3 years ago
Products are great so far, had them about 2 months, however shipping and getting items was a nightmare. Delivery dates were way off and only received partial shipping each time.
Helpful Report
Posted 3 years ago
I reached out about my stripped pulley system and haven’t received an answer
Helpful Report
Posted 3 years ago
Hello Order number is : 18103571287 Sku 401331 has some damage. when looking at the uprights has some good gashes in the metal that is finger nail deep, didn’t come damaged as it was painted over. Bottom of uprights are inconsistent as while both have have a corner or two have enough forced damages that it chipped the paint off and flattened the edges as it was dropped from a high place and landed on the corner. I submitted a claims warranty through the website on Thursday but haven’t heard back since. Claim number is 1348047
Helpful Report
Posted 3 years ago
The equipment is great. The substandard shipping is the problem. I had a $1500.00 order. A 70# dumbbell was lost twice and my 60# dumbbells were back ordered and was to be shipped on 4/7/22 but was then to 4/12/22 and then to 4/18/22. Then to view my order on this site, it never allows you to saying the site has problems. Never once have I been able to this day been able to view my order. 👎
Helpful Report
Posted 3 years ago
missing parts in the kit. Poor powder coating, lot of it had flaked off in the shipping box. Sounds like the sand blast from prepping the part, left a lot inside the tube before the end caps were attached so you hear this sand inside it, which is easy just need to pop caps off. But 3 stars is a fair review. Product will work fine, just its standard low quality chinese quality control.
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Posted 3 years ago
Stripped out Bolts that could not be used
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Posted 3 years ago
You’re packaging needs some serious improvements. It’s notoriously bad and many of my items were blemished. It’s gym equipment so I don’t mind but if I’m buying something brand new I expect it to look brand new
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Posted 3 years ago
Solid and very sturdy. The mat has nice grip. The holes in the metal trey that they mat sits in are way way to large. I can feel my food roll into them through the mat with and without shoes. Easily fixed with a 1/8" piece of hardwood ply cut to size. A 2x2 handy board is less then 10 USD and solved a problem it a shouldn't have. Just not safe as is.
Helpful Report
Posted 3 years ago
Delivery was horrible not your problem. Directions were horrible still not sure where one piece goes.
Helpful Report
Posted 3 years ago
The good news is I have the machine together and it seems great. Now for the bad news: (1) No instructions were provided. (2) I found some online that asked to use part #65 bolts only my parts didn't include these. Therefore, I am unable to install the headrest pad. (3) A rather large bar for loading Olympic weighted plates was included that doesn't seem to go with this apparatus. (4) I am missing one of the copper-colored inserts that fit into the Fixing Frame for the sled release. I would appreciate some follow up to these issues.
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,825 reviews