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Titan Fitness Reviews

4.5 Rating 27,885 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,885 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1497
Anonymous
Anonymous  // 01/01/2019
Solid and very sturdy. The mat has nice grip. The holes in the metal trey that they mat sits in are way way to large. I can feel my food roll into them through the mat with and without shoes. Easily fixed with a 1/8" piece of hardwood ply cut to size. A 2x2 handy board is less then 10 USD and solved a problem it a shouldn't have. Just not safe as is.
Helpful Report
Posted 3 years ago
Delivery was horrible not your problem. Directions were horrible still not sure where one piece goes.
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Posted 3 years ago
The good news is I have the machine together and it seems great. Now for the bad news: (1) No instructions were provided. (2) I found some online that asked to use part #65 bolts only my parts didn't include these. Therefore, I am unable to install the headrest pad. (3) A rather large bar for loading Olympic weighted plates was included that doesn't seem to go with this apparatus. (4) I am missing one of the copper-colored inserts that fit into the Fixing Frame for the sled release. I would appreciate some follow up to these issues.
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Posted 3 years ago
I received my package in a timely manner.The product is serviceable .That is the good news. The bads news the package was damage when I re eived it. Company needs to work on packaging products better. I also wish the knurled bar was a more medium aggressive . The knurled bar is light to medium.
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Posted 3 years ago
Waiting was too long.
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Posted 3 years ago
The space saving rack is great. It’s sturdy, fairly easy to install and truly does save us room in the garage. My only gripe was that it was shipped missing the bolts. We planned to install the day of delivery but ended up having to make an extra run out for more materials. Otherwise the unit itself is a 5 star piece.
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Posted 3 years ago
When you pay near 2k for a product you should give better instructions. Also you all should really separate the screws maybe mark each one. The machine also is not smooth idk what’s wrong with it
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Posted 3 years ago
The product itself was great. Seems reliable and sturdy. All the parts were there and had extra hardware. That I love. Easy to assemble. However, it did take a long time to get here. 2 months.
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Posted 3 years ago
So far it's holding the weights but the problem is the welds.
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Posted 3 years ago
This item was in stock when I ordered but later it was on back order and I had to wait months to receive!
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Posted 3 years ago
There was a ton of loose material in the bag my parts came in. It got absolutely everywhere when I opened the box.
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Posted 3 years ago
The products are always great; however, your directions for assembling are never accessible. You need to include directions in box
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Posted 3 years ago
Since when have you started to send barbells without packaging because I received mine with a FedEx label on it which risk it getting damaged.
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Posted 3 years ago
Really enjoy Titan equipment. Shipping and tracking left a bit to be desired. Every piece got its own tracking number but the way it was done was confusing and we had to call to find out when things would arrive since the delivery date was all under one item but things were being delivered on different days. This is an area that could be improved upon greatly.
Helpful Report
Posted 3 years ago
I purchased the 71" T2 Squat Rack. I wish I had been given more information, I believe the larger rack would have better suited my frame, but this one will get the job done for now. Shipping took a long time, what was quoted as the estimated date was around 3 weeks off of the actual delivery date. I would rather not return what was built and wait another extended amount of time for a better tool. There are no paper instructions. This made it difficult to build because I had to keep going back to my phone and zooming in to see what part was needed. Titan has been alleged on various sites as a company that routinely misses items in its shipment, this was no different. Luckily it was only one washer for me, but I have read some horror stories. Box came damaged.
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Posted 3 years ago
It seems like a nice bench for the price but the bench arrived missing one of the bolts to attach the base so have to make a trip to the local hardware store to try to locate a M12x30 hex bolt before I can try it out. I don't know how they screwed up so simple as putting 7 bolts and 8 washers into a bag.
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Posted 3 years ago
One of the six plates is damaged.
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Posted 3 years ago
It took two full years for my items to come back in stock, but they’re finally here. A few more answers along the way would have been helpful.
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Posted 3 years ago
can i switch out the pulley wheels for some that are smoother?
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Posted 3 years ago
The T2 rack arrived within a few weeks and has been great so far! I ordered an incline bench with it that was backordered and expected to be shipped within the month. After a month I tried to check tracking emails and my account online but kept getting error messages. I finally called and they said the bench was backordered again and would be another 2 months at least. Unfortunately I had to cancel the bench and go with another company for that product. Communication could definitely be better regarding backordered products and potential wait times.
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,885 reviews