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Titan Fitness Reviews

4.5 Rating 27,825 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,825 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
The yoke seems fine and it'll do the job. But Titan didn't send all the parts. When they corrected this they couldn't just send the missing piece. But they had to send the entire kit and it's up to me to drive thirty minutes out of my way to FedEx the remaining pieces of the kit back. However CS was fast in their response and getting the piece to me. Just don't like asking the customer to make special trips to help correct a mistake that wasn't their fault.
Helpful Report
Posted 3 years ago
Long time customer, but this pre order did not go by smoothly - constant expected date changes, reps telling me product is delayed, Fed ex arrival date chnanges, and item came with many dings and scratches.
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Posted 3 years ago
It was delivered quickly after it came off back order and I like the product. Only issue is that it came with a large scratch and dent. It’s just cosmetic and not a huge deal but I like my new equipment to look new.
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Posted 3 years ago
The craftsmanship of the ring holder is great. My only issue is with the hole spacing. They do not evenly line up with typical ceiling joist spacing. This for me is a must as the risk of this not being mounted in the center of the stud could be catastrophic.
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Posted 3 years ago
Ordering and delivery met expectations; however, I thought I ordered a 15lb olympic training bar, but received a 15kg bar. This could have just been my mistake when ordering. But, when I go to check my order through the website, it says that due to technical reasons, my order history request can't be handled properly. Therefore, I have a 15kg bar and have no was of knowing if this was an issue on my end or yours.
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Posted 3 years ago
Got product in a decent time, but on delivery box and product damaged.
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Posted 3 years ago
I believe Titan is a great value product however I had a few hiccups with a couple products and shipping took a couple phone calls to get a handful of ordered products out from the warehouse. Tech support was super helpful and got my issues resolved. I still need to fill out another warranty claim for some products that arrived damaged.
Helpful Report
Posted 3 years ago
Overall I am very happy with the products I purchased. (Wall mount rigs,bumper plates,barbells,plyoboxes, wall balls, kettlebells, jump ropes, clocks, fractional plates,rings) The service portion of the order was quite painful however. I was told several different dates for delivery and most of them were wrong. Parts of the order was cancelled with no notice. One item partially shipped, the remaining portion of the item was cancelled. It was a storage rack and I was still being charged for the shelves even though they cancelled the uprights. How am I supposed to use a partial item without the rest. I was told when I placed the initial order that everything was in stock but we had several things cancelled without notice.
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Posted 3 years ago
The rack itself is fine. About what I expected. It was very annoying that they didn't include an assembly manual in the box. There is a card in there that says to go online to get the manual with a specific code you use to find the manual that goes with the rack that I purchased. I went online to find the manual and my manual wasn't on there, at least on the website that was provided on the card. So I then went to the product page where I ordered the rack and downloaded/printed it. 1. Assembly instructions should be included in the box 2. If they are not, at least be sure the link you provide works The rack assembled fairly easily and seems to be sturdy enough.
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Posted 3 years ago
Titan is awesome, but this piece of equipment is NOT. The spring mechanism that holds the carriage up is not manufactured properly and can NOT be installed. It’s sad that I paid full price for a partial unit. Ugh.
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Posted 3 years ago
Good sturdy product. Was incredibly difficult to install though. Instruction manual and videos should be provided and the rack should allow a little leeway in the mounting for slopes in a garage. Also where are the stringers you all used to sell??? That would have been a major help
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Posted 3 years ago
Shipped quite fast given recent delays but tiles arrived with very bad smell and some tears
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Posted 3 years ago
My review is mostly about the packaging. The box that arrived at my place was in shambles. There were three plastic straps keeping the box together, but the ends that were sealed with plastic tape were wide open. One end had some black pipe hanging out, and the other end also had a black pipe hanging out. luckily the pipes were wrapped in bubble-wrap so they didn't get damaged. Thankfully the screws and parts were in a bigger package so I didn't lose any parts during shipping. I suggest the company reorient at least one of the plastic straps so that it keeps the taped sides sealed--so that all sides of the shipping box have some kind of plastic strap holding it shut. I assembled the product and it works great so far!
Helpful Report
Posted 3 years ago
Pros: heavy duty construction, powder coated, easy to figure out how to put together, fast shipping Cons: height isn’t to the pull up bar it’s to the top for the unit (bar is about 4” lower, boxes were damaged, no instruction manual for putting it together (the online manuals are difficult to find or non existent), does not come with anchor bolts.)
Helpful Report
Posted 3 years ago
I ordered a new barbell. They sent me a barbell that has all kinds of stickiness (and I don’t mean tape because tape is obviously going to be on it; I mean like gunk…almost like a sticky tack) on it that I had to remove. When I did, the barbell got scratched. I’ll say this: the barbell works GREAT functionally. I’m keeping it. But I just wish they would send clean if they’re new.
Helpful Report
Posted 3 years ago
I have loved every other Titan purchase. Until this one. I ordered 2 5lb clubs; they are noticeably different in girth of the handle. Feels uneven using them both together. Again, this is abnormal and every other titan club I’ve ordered (10lb pair, 15lb pair, 25lb and 35lb) have been great.
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Posted 3 years ago
Product is good but never got a shipping confirmation like it said I would and never got a response to my email about shipping so customer support seems to be poor.
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Posted 3 years ago
It took about two weeks to receive all of the pieces of the product which was too long. It was shipped in three separate packages which were all delivered on different days which meant I had to waste four days waiting to receive them. On one of the days, the tracking info indicated it would be delivered but it was not, so I wasted that day completely waiting for a delivery that never arrived. The directions for assembling the product were poorly written. Luckily, there were some helpful videos on Youtube that explained how to assemble it. My initial reaction is that the product quality meets my expectations.
Helpful Report
Posted 3 years ago
Hello Timothy. We were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. If you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Joanna and we will be more than happy to assist you.
Posted 3 years ago
A nice bar with simple 2-bolt installation. BUT my handle’s plastic/rubber end was damaged and has a chunk missing off the top/end of the bar that’s noticeable.
Helpful Report
Posted 3 years ago
Hi Matthew, please accept our heartfelt apologies for the damaged item you received. You may send photos of the damaged items to info@titanbrands.com and reference PBR Joanna so we can provide the best resolution to your concern.
Posted 3 years ago
Product is great afforable and the free shipping is wonderful, but the website needs serious maintence and with the doing away of points pretty disappointing. Found a different store to shop thats easier to navigate thats equivelent in quality and price. Fix website and bring back incentives to shop!
Helpful Report
Posted 3 years ago
Hi Paul, we're sorry that you're experiencing trouble navigating our website. We understand there may be some disappointment about retiring our Loyal-T Rewards program, but we’d like to ensure you that this change will allow us to improve your user experience while better executing our core mission of delivering high-quality fitness products at affordable prices. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,825 reviews