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Titan Fitness Reviews

4.5 Rating 27,886 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,886 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
Shipment came on 3 different days, right after another. I felt bad for the delivery driver that he had to bring the same thing to my house 3 different days in a row. Would be more efficient if they could just be shipped together.
Helpful Report
Posted 3 years ago
Hello Brit, please accept our heartfelt apologies for the difficulties you encountered with your order. Unfortunately, we do not have control over when our products will be delivered by the carrier, but the tracking information is kept up to date with a link to reference the status of the tracking. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
The machine works, the box came slightly damaged (not a problem). Upon opening the parts package was broken open missing 2 long screws and 1 short. The long base- plastic end caps- came in scratched and dented
Helpful Report
Posted 3 years ago
The quality of the bench was poor and the poor threading for the foot of the bench made it unusable. I'm in contact with Titan support to replace the bench. This isn't a problem isolated to Titan. I've had this occur with other companies' products.
Helpful Report
Posted 3 years ago
The yoke seems fine and it'll do the job. But Titan didn't send all the parts. When they corrected this they couldn't just send the missing piece. But they had to send the entire kit and it's up to me to drive thirty minutes out of my way to FedEx the remaining pieces of the kit back. However CS was fast in their response and getting the piece to me. Just don't like asking the customer to make special trips to help correct a mistake that wasn't their fault.
Helpful Report
Posted 3 years ago
Long time customer, but this pre order did not go by smoothly - constant expected date changes, reps telling me product is delayed, Fed ex arrival date chnanges, and item came with many dings and scratches.
Helpful Report
Posted 3 years ago
It was delivered quickly after it came off back order and I like the product. Only issue is that it came with a large scratch and dent. It’s just cosmetic and not a huge deal but I like my new equipment to look new.
Helpful Report
Posted 3 years ago
The craftsmanship of the ring holder is great. My only issue is with the hole spacing. They do not evenly line up with typical ceiling joist spacing. This for me is a must as the risk of this not being mounted in the center of the stud could be catastrophic.
Helpful Report
Posted 3 years ago
Ordering and delivery met expectations; however, I thought I ordered a 15lb olympic training bar, but received a 15kg bar. This could have just been my mistake when ordering. But, when I go to check my order through the website, it says that due to technical reasons, my order history request can't be handled properly. Therefore, I have a 15kg bar and have no was of knowing if this was an issue on my end or yours.
Helpful Report
Posted 3 years ago
Got product in a decent time, but on delivery box and product damaged.
Helpful Report
Posted 3 years ago
I believe Titan is a great value product however I had a few hiccups with a couple products and shipping took a couple phone calls to get a handful of ordered products out from the warehouse. Tech support was super helpful and got my issues resolved. I still need to fill out another warranty claim for some products that arrived damaged.
Helpful Report
Posted 3 years ago
Overall I am very happy with the products I purchased. (Wall mount rigs,bumper plates,barbells,plyoboxes, wall balls, kettlebells, jump ropes, clocks, fractional plates,rings) The service portion of the order was quite painful however. I was told several different dates for delivery and most of them were wrong. Parts of the order was cancelled with no notice. One item partially shipped, the remaining portion of the item was cancelled. It was a storage rack and I was still being charged for the shelves even though they cancelled the uprights. How am I supposed to use a partial item without the rest. I was told when I placed the initial order that everything was in stock but we had several things cancelled without notice.
Helpful Report
Posted 3 years ago
The rack itself is fine. About what I expected. It was very annoying that they didn't include an assembly manual in the box. There is a card in there that says to go online to get the manual with a specific code you use to find the manual that goes with the rack that I purchased. I went online to find the manual and my manual wasn't on there, at least on the website that was provided on the card. So I then went to the product page where I ordered the rack and downloaded/printed it. 1. Assembly instructions should be included in the box 2. If they are not, at least be sure the link you provide works The rack assembled fairly easily and seems to be sturdy enough.
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Posted 3 years ago
Titan is awesome, but this piece of equipment is NOT. The spring mechanism that holds the carriage up is not manufactured properly and can NOT be installed. It’s sad that I paid full price for a partial unit. Ugh.
Helpful Report
Posted 3 years ago
Good sturdy product. Was incredibly difficult to install though. Instruction manual and videos should be provided and the rack should allow a little leeway in the mounting for slopes in a garage. Also where are the stringers you all used to sell??? That would have been a major help
Helpful Report
Posted 3 years ago
Shipped quite fast given recent delays but tiles arrived with very bad smell and some tears
Helpful Report
Posted 3 years ago
My review is mostly about the packaging. The box that arrived at my place was in shambles. There were three plastic straps keeping the box together, but the ends that were sealed with plastic tape were wide open. One end had some black pipe hanging out, and the other end also had a black pipe hanging out. luckily the pipes were wrapped in bubble-wrap so they didn't get damaged. Thankfully the screws and parts were in a bigger package so I didn't lose any parts during shipping. I suggest the company reorient at least one of the plastic straps so that it keeps the taped sides sealed--so that all sides of the shipping box have some kind of plastic strap holding it shut. I assembled the product and it works great so far!
Helpful Report
Posted 3 years ago
Pros: heavy duty construction, powder coated, easy to figure out how to put together, fast shipping Cons: height isn’t to the pull up bar it’s to the top for the unit (bar is about 4” lower, boxes were damaged, no instruction manual for putting it together (the online manuals are difficult to find or non existent), does not come with anchor bolts.)
Helpful Report
Posted 3 years ago
I ordered a new barbell. They sent me a barbell that has all kinds of stickiness (and I don’t mean tape because tape is obviously going to be on it; I mean like gunk…almost like a sticky tack) on it that I had to remove. When I did, the barbell got scratched. I’ll say this: the barbell works GREAT functionally. I’m keeping it. But I just wish they would send clean if they’re new.
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Posted 3 years ago
I have loved every other Titan purchase. Until this one. I ordered 2 5lb clubs; they are noticeably different in girth of the handle. Feels uneven using them both together. Again, this is abnormal and every other titan club I’ve ordered (10lb pair, 15lb pair, 25lb and 35lb) have been great.
Helpful Report
Posted 3 years ago
Product is good but never got a shipping confirmation like it said I would and never got a response to my email about shipping so customer support seems to be poor.
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,886 reviews