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Titan Fitness Reviews

4.5 Rating 27,886 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,886 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
It took about two weeks to receive all of the pieces of the product which was too long. It was shipped in three separate packages which were all delivered on different days which meant I had to waste four days waiting to receive them. On one of the days, the tracking info indicated it would be delivered but it was not, so I wasted that day completely waiting for a delivery that never arrived. The directions for assembling the product were poorly written. Luckily, there were some helpful videos on Youtube that explained how to assemble it. My initial reaction is that the product quality meets my expectations.
Helpful Report
Posted 3 years ago
Hello Timothy. We were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. If you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Joanna and we will be more than happy to assist you.
Posted 3 years ago
A nice bar with simple 2-bolt installation. BUT my handle’s plastic/rubber end was damaged and has a chunk missing off the top/end of the bar that’s noticeable.
Helpful Report
Posted 3 years ago
Hi Matthew, please accept our heartfelt apologies for the damaged item you received. You may send photos of the damaged items to info@titanbrands.com and reference PBR Joanna so we can provide the best resolution to your concern.
Posted 3 years ago
Product is great afforable and the free shipping is wonderful, but the website needs serious maintence and with the doing away of points pretty disappointing. Found a different store to shop thats easier to navigate thats equivelent in quality and price. Fix website and bring back incentives to shop!
Helpful Report
Posted 3 years ago
Hi Paul, we're sorry that you're experiencing trouble navigating our website. We understand there may be some disappointment about retiring our Loyal-T Rewards program, but we’d like to ensure you that this change will allow us to improve your user experience while better executing our core mission of delivering high-quality fitness products at affordable prices. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Decent quality for the price. Some pieces had poor welds (not melted through metal, surface cold welds, likely by a cheap machine with zero QA), crooked (Dip bar is lop-sided), or damaged. But, with items that are MIC with little to no QA here in the States, you get what you pay for.
Helpful Report
Posted 3 years ago
Hi Joseph, please accept our heartfelt apologies for the damaged item you received. You may send photos of the damaged items to info@titanbrands.com and reference PBR Joanna so we can provide the best resolution to your concern.
Posted 3 years ago
Item is as described, but zero communication about the status of the order. Should send out a confirmation when the purchased item ships.
Helpful Report
Posted 3 years ago
Hi Shawn, we sincerely apologize that you did not receive any communication about the status of your order. Sometimes these messages may route to your spam folder, so we suggest checking there if you are unable to locate communication from us! If you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Joanna and we will be more than happy to assist you.
Posted 3 years ago
The assembly instructions are not included with with equipment. I found one online, but the room I am installing has very poor internet. There is no how to use instructions. Not sure the best way to use each function. The equipment appears to be well made but have not had the opportunity to try it out yet.
Helpful Report
Posted 3 years ago
Hi Deanna, we're sorry to hear you're having difficulty obtaining your product's manual. For your convenience, I've included a link to the manual. http://titanmanuals.com/pdfs/LEGEXTCRLV2.pdf. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
Unit was shipped in 3 packages. Each package arrived on different days. One package arrived 5 days after the other two. Package was damaged and the mounting foot is bent upward so I’m unable to bolt one foot to the concrete.
Helpful Report
Posted 3 years ago
Hi Robert, we sincerely apologize for the experience you had with your orders. Please send photos of the damaged items to info@titanbrands.com and reference PBR Joanna so we can provide the best resolution to your concern.
Posted 3 years ago
loved the product and the price except that the box didn't even cover the whole barbell....now its all scuffed up.
Helpful Report
Posted 3 years ago
Hi Kris, please accept our heartfelt apologies for the damaged item you received. You may send photos of the damaged items to info@titanbrands.com and reference PBR Joanna so we can provide the best resolution to your concern.
Posted 3 years ago
The equipment is great. I received it a few days after it was ordered. The only complaint is there were no assembly instructions. Fortunately, I am mechanically inclined and was able to assemble without instructions.
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Posted 3 years ago
It’s a little early for a true review - I just got the lat tower a few days ago. I also couldn’t decide between 3 and 4 stars. Part of this review is about the shipping. It’s free - to be fair - which is to say that it’s couched inside the cost of the product by the seller. Nevertheless it feels good to the buyer. All that aside, the shipping company’s communication was poor at best. Then, they sub-contracted it to another freight company, whose commo was even worse. It arrived some 6 days after it was supposed to, while I was out of town on business, as it turns out. As far as the tower itself: it certainly seems extremely sturdy - coming close to something commercial-grade. However, the 90 deg support brackets did not line up with the holes on the frame. I ended up having to drill holes to get it to fasten and remedy the situation. The cable length is also a bit short; causing the selector bar to be 1 plate high. I’m sure this can be remedied as well, with a trip to the hardware section of Lowe’s. But . . . Should I have to do this? I think it’s going to be a great unit and I’ve no regrets. But while it’s certainly a lot less expensive than comparable pieces - at $1800 - I’d like to have seen a little better shipping service, and some more quality control.
Helpful Report
Posted 3 years ago
Customer service representatives responded quick. My first order was replaced due to a shipping label issue which wasn’t inconvenient. However the replacement was lost in transit and only after I reached out after weeks did they send another replacement. The machine is solid, works well. I wish the hamstring curl portion wouldn't get stuck at the top so I can get a full range of motion (shortened contraction). Instructions are in Chinese and every nut/bolt is mixed in one bag. None of them are labeled. If you can follow blueprints it’s still a relatively easy build.
Helpful Report
Posted 3 years ago
Hello, Aaron, we truly regret the difficulties you encountered with your order. Please send us as many product suggestions as you'd like to this address: https://www.titan.fitness/new-product-request.html. For your convenience, I've also attached a link to the manual: http://titanmanuals.com/pdfs/PRLGCL.pdf. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.
Posted 3 years ago
We like the item. Unfortunately I have not received a call back regarding a question I have about them though. They are quite tight, need a few more pair but only if larger sizes are available
Helpful Report
Posted 3 years ago
Nuts and bolts everywhere. Box was in good condition so I’m guessing it happened pre shipping. Received a confirmation of order but never a tracking number. Small issue I know but I like to know an estimate of when my items are arriving.
Helpful Report
Posted 3 years ago
The weight rack is exactly as described. Works great. However, it arrived with several scratches.
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Posted 3 years ago
My only complaint is I never received a tracking number or even notification that my item shipped. However it showed up rather fast and as expected. Quality is always on point and packing has greatly improved since my last titan order a few years ago.
Helpful Report
Posted 3 years ago
Missing bolts and no paper instructions. Two main lifting parts not greased correctly. Would rate it poorly but the price reflects the quality you’ll receive.
Helpful Report
Posted 3 years ago
Every item I order comes with flaws. This new leg curl extension is the same. Paint chipping and then design/ quality issues.
Helpful Report
Posted 3 years ago
Order farmer bars and spring clips. Farmer bars arrived quickly and are exactly what I was hoping for. The spring clips on the other hand...they did not arrive with the farmer bars. I waited a few weeks and emailed customer service to be certain they were still coming. No response. I waited two more weeks and sent in a follow-up. No response. I was going to cancel my order and request a refund but I figured at that point I'd never get a response anyway and I was out $25-$30. Disappointed, but not worth sending another email. Eventually my clips did arrive but I am pretty sour about the experience as a whole. Order #18100942911.
Helpful Report
Posted 3 years ago
Overall I would give 3/5 stars. Number one reason would be that the directions weren't included with the equipment so I had to print them off from the titan fitness manuals page, and they weren't as clear as the should have been. I did manage to put it together the way it was intended but It wasn't exactly a breeze. Other than the poor instructions I had poor delivery as well. I know it was probably mostly UPS' fault but the box was ripped on every corner and when I opened the package there were nuts, bolts, and washers scattered everywhere in the box and some in my driveway. Luckily I was able to find every piece but I would have just hoped that the packaging would be a little better considering how heavy the box is. Clearly there would be struggles on the delivery end so preparing for that would be a good idea. But now the equipment is put together, and so far it seems just as good as expected. I can't wait to start using it regularly. I will definitely go back to titans again for more equipment.
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Posted 3 years ago
Your customer service is great. But it took over 1 month for my barbell to arrive. Not good. Sean
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,886 reviews