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Titan Fitness Reviews

4.5 Rating 27,825 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,825 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
The machine is great. My only complaint is that, for a taller person with longer arms, the weights hit the top of the machine at my full extension. The shipping, however, was abysmal. I don’t know if it was poor packing or if FedEx is to blame but the crates were demolished, there were numerous scratches and dings, and the parts were spilled out everywhere.
Helpful Report
Posted 3 years ago
Finally got item...had rust on it...little disappointed
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Posted 3 years ago
Didn't like that update on my order which was on backorder weren't sent. Also no basic paper instructions on assembly were in the pakage. Hate the idea of always having to go online instead of having the info In a draw.
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Posted 3 years ago
Adjustable kettlebell - not too hard to adjust and goes to a heavier max weight than most similar products. Feels and swings normally (like a regular KB). Has some cosmetic quality issues - handle is discolored, some plates scratched. Doesn't affect performance but for $250 it shouldn't look that way out of the box.
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Posted 3 years ago
Great Product, Had problems with missing pieces. Customer service people were very difficult to understand language and phone line. Was promised a credit for missing part hope that come thru.
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Posted 3 years ago
Package was damaged upon delivery
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Posted 3 years ago
Overall the buying process and communication from Titan was very good. The product, in terms of design and construction, is very good and represents a high value for the price. The particular plate storage racks that I purchased are a great design and I chose the product over products from REP Fitness and Rogue Fitness because of the unique design that fit my space and needs. The issue is with packaging and the lack of protection for the product. Both boxes had holes where the mounting plates penetrated the box and all those parts had paint missing. Nothing was bent or otherwise damaged and I will touch up the damaged paint and move on. Additionally, the Titan branding decals were very carelessly applied to the product and were not in very good shape after shipping so just pealed them off. Honestly, it would be better not to put them on.
Helpful Report
Posted 3 years ago
My instructions guide to my leverage squat machine was not placed in box
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Posted 3 years ago
After unboxing, I was disappointed to find that some of the black powder coating had chipped off in multiple areas along with a large scratch on the foot plate of my 45 degree reverse hyper.
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Posted 3 years ago
Smooth ordering process.
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Posted 3 years ago
Wrong item shipped but customer service was very responsive
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Posted 3 years ago
Ordered this product in January of 2021. When ordered the lead time was about 60 days. When the order was placed I received an email saying I would not be charged until product shipped. As the months go by the lead time increases. One day out of no where I get charged months later, assuming this shipped I contact customer service to be told it was shipping and would see it within the week. A week goes by and I call back to be told it never shipped, new company policy was instated to charge all back orders. With no notice you charge all back orders after telling me it wouldn’t be charged until shipped?? I tried emailing customer service several times throughout this order and still to this day have never received a response. Customer service over the phone is less than desirable. I’m happy with the quality of the product, but less than impressed with the customer service. I will definitely shop things around before dealing with Titan again.
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Posted 3 years ago
Excellent piece of equipment but it took over a month to deliver.
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Posted 3 years ago
The diameter of the bar holder was a little small. I had to put material between the bar and clip.
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Posted 3 years ago
As advertised, it appears the equipment was previously returned and partially assembled. It was missing several hardware pieces which cost me time hunting down. Where I’m disappointed is in the online install instructions table of parts. The schematic showed part #’s that weren’t listed in the PDF material table. Scratch and dent is a good deal if you’re mechanically inclined, but get your $hit together on the completeness of your manuals, Titan.
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Posted 3 years ago
I know the bar was a scratch and dent, but it was pretty beat up with chips in the metal. Looks like some rust on the end caps and c-clips, and made noise when spinning so I took apart and cleaned/lubed. Normally vendors sell stuff in this category that doesn't meet qc... This looks like stuff that was left outside and tested in a abuse test.
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Posted 3 years ago
The package came with holes and the straps not secured. The item itself came with cosmetic damages from what I assume caused the holes.
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Posted 3 years ago
Pads on the GHD are loose, they move and the platform for the pads ham the knees. Also, that same area wobbles where the pads and handles are no matter how much you tighten the bolts.
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Posted 3 years ago
This was my first Titan Fitness purchase. I haven’t used the item yet but it had a lot of cosmetic damages, scratches etc. I mean I know stuff happens and it’s metal but when you spend $200 on one item…I was expecting new condition.
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Posted 3 years ago
Some of the packages were damaged upon receipt. Looking through to make sure the equipment isn’t damaged.
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Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,825 reviews