Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 30,531 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 30,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 13th January 2026

1545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good stuff for the price. They forgot my aparment number on the order so I had to hunt my package down at the complex.”

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Posted 1 year ago

“My husband purchased a leg extension and leg curl attachment for me for my birthday. The item arrived late and customer service was terrible. Delay after delay so we bought a different machine off Amazon so I could use it. The item finally arrived and obviously we don’t need it now. Not only would we have to pay $170 to ship the item back, but they also make you pay a 20% restock fee. This is terrible customer service. It is their fault the item was late and my husband felt bad that I didn’t have a present so he went out and found a replacement and now Titan is making us pay for their mistake. I will never buy another product from this company”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product is great! Shipping is abysmal. The package showed up with minimal packaging. 50 lbs of powder coated, loose, metal bits were left clanking around a large box. Powder coating was scratched and heavier items pierced the box resulting in even more scratching. When the package arrived, one of the washers from an assembly had fallen out of the box. When contacting support, they claimed "We make sure items are packaged securely" which is not true. Then they stated "I see that you opted out of the shipping insurance that covers instances like this". If I would have known that recieving a "new" product would have involved back and forth through a shipping insurance agency, I wouldn't have pruchased the product. TitanFitness shipping department needs to get their act together and quit scamming customers and shipping carriers.”

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Posted 1 year ago

“Very high quality product, great for squats, carries and virtually any other exercise you can think of.”

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Posted 1 year ago

“Ordered a chest supported T Bar Machine. Came damaged and missing the essential hinge to allow the machine to work properly. I have been waiting over a month on them to follow up with my order, have called repeatedly and told that "no one can process the claim except for the representative that my order was assigned to". This representative has not returned my emails and I cannot contact them. Absolutely the worst customer service experience ever. Save yourself the trouble and use a different company.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Easy ordering process and items arrived quickly!”

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Posted 1 year ago

“Never had an issue with this company. Always deliver timely and have great equipment with prices that similar companies can’t beat. Will continue buying from here. Hope they continue to expand their selection.”

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Posted 1 year ago

“Very good quality item, very fast shipping!. Thank you.”

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Posted 1 year ago

“Expensive for what you get. Seems kind of chincy compared to other products I have used. Setup of the weights don't look correct for the unit. Easy to put together - even for a novice and female novice to boot.”

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Posted 1 year ago

Hi. We're sorry to hear that you find the product lacking in quality compared to others you've used. We appreciate your positive comments on the ease of assembly. If you have any specific concerns or need further assistance, please feel free to reach out to our customer service team. Your feedback helps us improve our products and services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great customer service dealing with my shipping issue. You have a loyal customer here. Also the equipment is phenomenal”

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Posted 1 year ago

“I received the bag quickly and quality is fantastic!”

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Posted 1 year ago

“Dumbbell rack”

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Posted 1 year ago

“Great prices on good home gym equipment. Shipping speed is always excellent.”

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Posted 1 year ago

“Great equipment and fast shipping and delivery!”

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Posted 1 year ago

“Quick on schedule delivery. Product was packaged well and arrived as expected.”

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Posted 1 year ago

“I recently received a set of barbells that were packaged perfectly and arrived flawlessly. Absolutely no complaints.”

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Posted 1 year ago

“Great product!”

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Posted 1 year ago

“June 25th 2024 Good afternoon , I’m burnt out from all the complaints. I was suppose to receive this item via delivery for the second time (originally order June 10th) today it was out for the delivery. The driver comes to my place just to tell me she didn’t load the truck because the box is damaged with the item showing and didn’t know if I wanted the item/package. I never heard anyone deny loading an item on the truck for that reason. At this point I was fed up and went to fedex warehouse myself to pick up item and bring it to my business. Nonetheless the box was destroyed when I went to pick it up. When I finally got it to the gym it open up one of the red latches were damaged. How are all of these issues resolved? I’ve had issues with all items placed since May 29th. I’ve never went through an experience like this with a company before image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpeg June 24th 2024 I was told to take pictures as I open the boxes since one seemed to be damaged after having huge holes. The leg extension machine was fine but my utility bench was all scratched up. Is there black paint or something you all can send. The Titan plate was a bit scratched up too , hard to see in picture because of flash. I can’t believe a brand new item was sent like this. image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpeg Tracking: , Monday’s delivery 276018487759 This honestly is my last time ordering from Titan fitness. It’s taken almost a month to receive my products. FedEx rep today told me they didn’t know my place of business was open and continuously marked my packages as “customer moved” without actually attempting to come to my business which caused items to be shipped back to you multiple times just to have to be reshipped. After all of the frustration and struggles to finally get them to deliver to my business they deliver to MY HOUSE!!!! Now I have to haul this equipment in a vehicle to my gym/business. Then to make matters worse I have to hope the item isn’t damaged because there’s a huge hole in the box just like my other deliver from you all! I have another shipment delivering Monday and hope it doesn’t deliver to my house. I never placed my home address as a delivery option so for this to be delivered here makes absolutely no sense. This experience has been exhausting and has left a bad taste in my mouth with Titan fitness and FedEx. You’re better off with UPS. image0.jpegimage1.jpegimage2.jpeg image3.pngimage4.pngimage5.png On Jun 13, 2024, at 4:31 PM, Courtney Harris wrote: HARRIS HEALTH & FITNESS 9850 Nesbit Ferry Ste 17, Alpharetta, Ga 30022 I still haven’t received my utility bench either. I’ve been waiting for what’s going on 3 weeks. Can you all overnight the items for the inconvenience? On Jun 13, 2024, at 3:53 PM, Titan Fitness Team wrote: Your request (2031357) has been updated. To add additional comments, reply to this email. Jane Borromeo (Titan Fitness ) Jun 13, 2024, 2:53 PM CDT”

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Posted 1 year ago

Hi. We apologize for the inconvenience you've experienced with this order. Unfortunately, we have limited control over these issues, even though our carriers strive to keep information as current as possible. Your feedback is valuable and will be used to improve our shipping process to ensure our partner couriers deliver products on time. I reviewed your account and see that you’ve already spoken with one of our customer support specialists who addressed your concerns. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 1 year ago

“Ordered a pair of bumper plates. Arrived in a prompt timeframe! Great quality, would recommend to anyone.”

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Posted 1 year ago

“High Quality and built for serious business. For us that llike to be home schooled and have been making that iron talk for a long time their equipment is the best bargain. No bs , BUILT TO WORK. Service is dead on. You can tell their are proud of their products. My IQ is such that I can't be legally executed and I put that the Lat Machine together with no cursing. My experience has beem first rate and if I wasn't the world's oldest and poorest plumber I would buy more.”

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Posted 1 year ago

Titan Fitness is rated 4.5 based on 30,531 reviews