“I purchased a smart watch from
Tobydealsau. My watch had issues so I sent it back. They won't cover the repair, because the watch has water damage. I purchased the watch because it has a Swimming function, and advertised it was water proof. Tobydeals do not seem to understand. Avoid this company!”
“Never but from these guys. They list everything in stock but nothing is in stock.. Emails take days to get a reply. They keep listing things as in stock even after them tell you they have no stock. Avoid.”
I wish I can give a 0. I purchased Xiaomi Mi 9T on Dec 18 w/ insured priority shipping. No shipping confirmation. I asked on Dec 20. They said it is OUT OF STOCK even though the website says otherwise (the common reason they give if you have read all the reviews). No news by Mon, Dec 23. I followed up, worried about my item, and they said "After checking on your order, we are currently awaiting for our supplier to update us on when Xiaomi Mi 9T 6GB/128GB Dual Sim (Redmi K20) - Carbon Black will be delivered into our warehouse. We hope to know by end of this week." IRRESPONSIBLE.
I decided to cancel and get a refund, but the problem is, Paypal's conversion fee means I lose NZD 24 and Tobydealsau doesn't want to take responsibility.
I felt CHEATED, but I've learned my lesson. NEVER BUY ANYTHING HERE UNLESS YOU ARE WILLING TO RISK NEGATIVE OUTCOMES.”
“I Purchased a Service Computer from them @ over £1000 then read the reviews and got extremely worried but stuck with it and after 14 days it arrived safely and works as it should
but I would be careful if I used them again
They could be more open and say they are in Hongkong and delivery takes 14 days +”
“This is the worst company you can deal with. They will not honour the product warranty and you cannot get warranty under the manufacture warranty if you purchase from them. They are quick to blame you for any fault.
Products are second rate and for another continent i.e. my Gear Pro firstly was Asian then the replacement came from the Middle East, i am in Australia.
STEER CLEAR AT ALL COSTS.”
“Read the bad reviews and didn't believe them. I've been using dwi and eglobal for years without any problems so I had no hesitancy in jumping onboard with tobydeals au. My watch arrived exactly 7 days after I ordered it via toll without a hitch. Bearing in mind it's Christmas time too so I
expected delays! Packaging was beautiful and I couldn't be happier with my g shock gwb 5600.
“I purchased a V11 dyson vacuum. soon after i received it it broke down. I, returned it using their RMA process and they said they received it in october. 2 months later they say that it was not the vacuum that they sold me and refuse to do anything.”
“This company just tried to take money from my bank account. I have never heard of them before let alone purchased anyhting from their site and luckily my bank requested an access code before sending them the money. Theyre quite clearly a scam outfit and I have reported them to the police.”
“Don’t use them they said item was in stock on site but it wasn’t ,I payed but didn’t get a confirmation email or tracking info, they don’t reply to your emails and when they do it’s just to say that they are still processing order .i tried to cancel but was unable to do so by raising a ticket so emailed them but they ignored me so I got credit card involved , still trying to resolve problem . They now say because the order has now been sent I will have to pay for shipping back to China where they will decide if I can have a refund . They also say that it will take 4 weeks to go back and I can only claim my £650 back for 30 days return .
Do not use they don’t care as long as they get your money”
“I regret buying from these guys. My product ws listed as "in stock" but not shipped after several days. I emailed and was infoirmed that they had no stock, but they didn't provide an estimated delivery date of stock. The product was then (and still is) listed as "in stock" on the site. They have a ticketing complaints sytem that doesn't work and they take several days to respond to emails. I had to lodge a PayPal dispur to get a refund. You have been warned!”
“Fraudulaent foreign company. Notice thier website has no bad reviews as they remove them all.
Ordered £320 item which never arrived. Chased them after a week and they blamed supplier problems. Then said item was due in a few days. Chased them a week later and they stopped answering my many emails.
I was foolishly tricked by 'UK' in the website name. Will now be contacting Paypal & my Cedit Card company about the fraud to try to get my money back before Christmas.”
“I bought a tablet 4 months ago that arrived damaged beyond repair. Followed the rma process and kept getting what seems to be automated response and then after nearly 4 months of chasing they close my request for a replacement/refund. Shocking.”
“I purchased 2 new Samsung A70 phones they arrived in 8 days from when I ordered. I was a little uncertain at first but went ahead anyway so I can only give a positive review, I read some people have had problems I can only assume the product was not in stock and they got mucked around not very good I feel for these people.”
“Today is a great day...got a refund through my credit card after making the huge mistake of placing an order for a JBL speaker with these con artists....please please do not use them....they advertise low prices to suck you in...just as I was...but I made the bigger mistake of not reading the online reviews...I guarantee they will take your money..promise the item has been dispatched....tell you there has been a problem....then nothing....and nothing....I eventually asked for a cancellation and refund, which they said they would do..once they had received the item (which they had never sent) back from the couriers....and that was the last you will hear from them....complete scam from this Hong Kong (Not UK) based company....total scam..”
“DO NOT EVER USE THIS COMPANY !!
I bought a pair of Sony Noise Cancelling earbuds for £179.99 without realising that TobyDeals UK was actually based and everything shipped from Hong Kong. Much to my surprise they did actually arrive but they didn't work and of course the conditions of return were prohibitive
.I contacted Sony and advised them of this scam and they have offered to look at the headphones and if they can, repair them free of charge. However the serial number was not recognisable so I am assuming the goods are fake. At least Sony are now aware of these rogues. They should be shut down”
“Abysmal. This company is as dishonest and crooked as you can get.
It lies, It cheats, It steals. Its a fake scam organisation that should be closed down. If you are fortunate you may eventually receive your order.
xxxxxxxxxxxxxxxxxxxxxxx AVOID. xxxxxxxxxxxxxxxxxxxxxxx”
“Didn't receive my order but have been in contact with the courier who told me that they have refunded the retailer, but Tobydeals will not return my emails and they are attempting to keep my money. Month two of trying to get it back & awakening a paypal investigation. Do not shop here.”