“Very bad service,
Wanted to send flowers to my wife fir her birthday, it shows in the website the delivery day as the same day, yet, she did not receive anything, when I enquired about it, all what I got is that it stipulate in the website that delivery has to be made before 11 am, this could have been automatically done by the website, not to give me false hope that it would be delivered the same day,
Thanks for ruining my wife's birthday gift
I will NEVER order from you again!”
“I have had flowers from Toronto Blooms sent to me from family and friends. Prior to my recent disaster bouquet, your flowers were arranged tastefully and were fresh. Last week I received a mixed bouquet, most likely the Casablanca.
What a mess! Rotting mum flowers with heads that were all dried up, and a few nice roses buried in this ugly combination of colours. Whoever put this together, there was no esthetic value to the bouquet. Even my husband who likes bright colours deemed it to be quite ugly. Within two days, almost all the blooms were dead and rotting. I pulled it apart and saved a few of the remaining alive flowers. Please note, adding filler with dead flowers to make the bouquet to look fuller, is not a good practice. The rotting blooms just kill the rest. The amount of greenery added was ridiculous and ugly. The greenery was far from fresh. Have no idea who you have assembling flowers but they are certainly lacking basic floral design skills. I am simply disgusted and feel badly for my friend who probably spent $100, when all was said and done. I gave two stars for the efficient delivery and the six remaining roses which have miraculously survived.”
“Fantastic service and the flowers and chocolates were excellent. Delivery driver was very nice and had a great customer service additude. Great experience”
“Guys don’t buy flowers here for anniversary. It looked like cheap funeral flowers and 50% was “metro” low quality cheap flowers. Just bad bad.
Customer service did reply but doesn’t not take away that arrangement of over $150 looked like $50, plus dead greenery inside… seriously bad experince. And third day all the roses died. It is a like a corporate send off gift for someone you don't want to see ever again in the office.”
“My husband ordered a box of pink roses for our anniversary. He requested that they be delivered in the AM. Based on tracking info provided that morning the roses were shipped around 7AM. They didn't actually show up to the house until 6-7 pm that day. They were delivered in a regular car, and it was a hot day so these poor roses have been cooking in the car all day. While on first look they looked beautiful, the roses very quickly deteriorated. With in just 2 days they looked terrible. When I looked for a way to add water, I noted a couple of roses snapped off and at the bottom rotting. If someone is going to charge premium price for the roses then they should deliver a premium product and service.
When I did contact the customer service, they told me that the complaints are accepted only within 24 h window. So in other words if your flowers are rotting 48 later after you have spent hundreds of dollars, they don't care. Do not buy from these guys. I bought roses from a grocery store just earlier in the week which are still in far better shape than these were 48 post delivery.”
“So many bad reviews but I had a really good experience with this company. Ordered on a Friday for a Monday delivery… flowers were delivered Monday evening and the recipient loved them!”
“The flowers got delivered to the wrong address due to the mistake with the system. When I called customer service, they were absolutely unwilling to rectify the problem and blamed it on me.”
“The company is unreliable; they do not deliver flowers on the same day, nor do they guarantee a delivery time the following day. This forces customers to wait indefinitely. The status updates are inconsistent, showing "pending" for 10 hours and then "on route" for another 6 to 7 hours. Additionally, the customer service is unhelpful and impolite. They refused to provide a specific delivery time, preventing me from cancelling the order so that I could leave my home after waiting a full day without receiving the flowers. Do not waste your money and time. I am still waiting for their delivery and am not sure about the quality of the flowers.”
“Should have seen these reviews before I ordered from them! Ordered multiple days in advance a cake, a greeting card and a small bear for a birthday. Their delivery guy is enroute for almost an hour 10 minutes apparently and now I hear from them that delivery might happen by 8 pm for residential addresses. So the cake will sit in the stupid freaking vehicle for that long? Toronto Blooms, you are A DISGUSTING COMPANY!”
“The bouquet I ordered for my sister in law's birthday got delivered the next day, instaed of the company stating that it will be delivered on her birth date. I had to followup multiple times with the company and the courier company (Canpar) to track and confirm the day of delivery. Poor customer service as they give you standard template replies that I chose ground delivery! This delivery was within GTA and couldn't be delivered on time, which was embarassing not to mention loss of time/money. This was my first and last order with TorontoBlooms.”
“I'm deeply disappointed with Toronto Blooms for their unacceptable service. Despite the availability of GPS technology, they failed to deliver flowers to the correct address, confusing north with south. These flowers were meant for a critically important moment, as the recipient has only one day left before they are euthanized. Your inability to handle such a simple task during such a sensitive time is both frustrating and disheartening. Due to this negligence, you have lost our business, and I will not be recommending your services to anyone.”
“👎👎👎I will never order for you again . I order Deluxe bouquet or roses and they send me the cheapest one . I pay $170 and they send me that one that cost $40 . Then i call and they say that they don't have any idea what i order . Shame of you ,shameeeeee . I send a picture how small is the bouquet and how roses looks. They don't send fresh flowers. 👎👎👎👎👎”
“The flowers in my order were awful!!
They were all dead. The baby's breath is brown!! How embarrassing!!
You should not advertise that you can deliver to the US when you are not equipped to do so!! Took 6 days even though the order said next day delivery!!
Look at the photo attached.
I wrote to customer service and was told "so sad, too bad" when i requested a replacement or refund.
DO NOT USE THIS COMPANY!!”
“Flowers did not look how it was suppose to look. Looks cheap and the shipping was horrible. I payed for fast shipping and It came after dinner. I will never order here again. Total embarassmet. The flowers are ugly. What a scam”
“The worst company I have ever purchased from. AVOID AT ALL COSTS. I ordered flowers from Toronto to Halifax for a client and they were received 7 days later when the expected delivery date was 3-business days. The flowers were damaged in transit and arrived wilted and moldy from condensation.
Blooms refused to issue a full refund because "I shouldn't have selected ground shipping" but instead should have paid $161 for next day shipping for $65 flowers. Why would you offer ground shipping then?
Absolute joke of a company and terrible customer service. First and last time ever purchasing from them.”
“Horrible. Only reason I ordered from them is because of the add ons which I payed for separately from my flowers and received something entirely different. When I emailed customer service, they were extremely rude and told me I signed off on their terms and conditions which states they can change and modify any part of my order without telling me. Basically they’re a**holes.”
“Will never order from them again. Ordered flowers and have it delivered two days later. The flowers were not cheap and had to pay 11.99 for a delivery service that was late to a commercial office and they rudely just left the flowers at the lobby with no one to verify if it’s been received. It did not look fresh by the time some one got to it. Contacted CS for them to deny a refund even of the delivery fee and was just given templates as responses.
Will never recommend them”
